Mouse Problem

[Guest Tony P.]

Hello,

 

I have a Dell 8600 laptop running WinXP SP2. Last week I needed to run a

system restore and ever since then, I've had a problem with the mouse.

Everything seems to be ok now but for some reason, the mouse doesn't get

recognized when the PC gets booted up. In fact, it doesn't even light up.

The mouse is a Microsoft USB optical. The touch pad still works ok. After

bootup, if I unplug the mouse and then plug it back in, it will light up and

begin to work normally. Or, if I boot up a 2nd time, the mouse then works

ok. Is there something I can do to fix this problem?

 

--

Thanks,

Tony

[Guest gsjutla]

RE: Mouse Problem

 

Start by unplugging the transceiver.

 

Now from Add/Remove programs in Control Panel uninstall "Microsoft

IntelliPoint

4.9" and/or "Microsoft IntelliType Pro 2.3". If prompted to reboot do so then

Uninstall "Windows XP Hotfix (SP2) [see Q323183 for more information]".

 

WARNING: If you use Registry Editor incorrectly, you may cause serious

problems

that may require you to reinstall your operating system. Microsoft cannot

guarantee

that you can solve problems that result from using Registry Editor

incorrectly. Use

Registry Editor at your own risk.

(So first create a System Restore point)

 

- Click Start, and then click Run, In the Open box, type regedit. Click OK.

 

NOTE: To delete certain registry keys the permissions must be changed. To do

this

Right click the key and choose Permissions, then for the user EVERYONE check

Allow

Full control.

 

Then remove any Bluetooth devices left in the Enum Registry Keys. Delete

these

keys.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTH

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTHENUM

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_045e... (All where

the

DeviceDesc on the first sub-folder mentions Micorosft Bluetooth.)

 

Removed the Microsoft Bluetooth Class from the Registry

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{E0CBF06C-CD8B-4647-BB8A-2

63B43F0F974}

 

Remove the Microsoft Bluetooth mouse from the Mouse class entries

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-0

8002BE10318}\NNNN (Where NNNN is a set of 4 numbers and the DeviceDesc lists

"Microsoft Wireless IntelliMouse Explorer for Bluetooth (IntelliPoint)")

 

Remove the Microsoft Bluetooth keyboard from the Keyboard class entries

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-0

8002BE10318}\NNNN (Where NNNN is a set of 4 numbers and the DeviceDesc lists

"Microsoft Wireless Optical Desktop for Bluetooth Keyboard")

 

Remove the Bluetooth network adapter from the class entries

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-0

8002bE10318}\NNNN (Where NNNN is a set of 4 numbers and the DeviceDesc lists

"Bluetooth Device (RFCOMM Protocol TDI)")

 

Remove the Microsoft Bluetooth services from the Registry.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthEnum

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthServ

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHUSB

 

Leave this key, it cannot be deleted due to an inability to change the

permissions

for the "CREATOR OWNER" account which has it locked.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT

 

Reboot the computer.

 

Now in a Clean Boot (MS services only) using MSConfig reinstall the

Bluetooth stack

from <CD>:\Prereq\BthStack\enu\q323183_wxp_sp2_x86_enu.exe.

 

Then while still in a Clean Boot install IntelliPoint and/or IntelliType

software

per the original instructions. When everything is working set system back to

a

Normal startup and double check Bluetooth functionality.

 

Note it might be beneficial to remove the BTH.INF from the C:\Windows\Inf

folder as

well as the INFCACHE.1 file. This will alleviate any potential corrupted INF

issues

--

Regards

Gurpreet Singh

 

 

"Tony P." wrote:

> Hello,

>

> I have a Dell 8600 laptop running WinXP SP2. Last week I needed to run a

> system restore and ever since then, I've had a problem with the mouse.

> Everything seems to be ok now but for some reason, the mouse doesn't get

> recognized when the PC gets booted up. In fact, it doesn't even light up.

> The mouse is a Microsoft USB optical. The touch pad still works ok. After

> bootup, if I unplug the mouse and then plug it back in, it will light up and

> begin to work normally. Or, if I boot up a 2nd time, the mouse then works

> ok. Is there something I can do to fix this problem?

>

> --

> Thanks,

> Tony

>

>

>

[Guest Mikeromeo]

RE: Mouse Problem

 

Hi GS,

 

I just have some problem to recognize the mouse with a new USB device, i

lost this in the snow.

 

For solution I just uninstall and reinstall Intellipoint V6.1, thats all!

 

It's appear each mouse have is own bluetooth device. Is'nt interchangeable.

 

--

Mikeromeo

Quebec Canada

 

 

"gsjutla" wrote:

> Start by unplugging the transceiver.

>

> Now from Add/Remove programs in Control Panel uninstall "Microsoft

> IntelliPoint

> 4.9" and/or "Microsoft IntelliType Pro 2.3". If prompted to reboot do so then

> Uninstall "Windows XP Hotfix (SP2) [see Q323183 for more information]".

>

> WARNING: If you use Registry Editor incorrectly, you may cause serious

> problems

> that may require you to reinstall your operating system. Microsoft cannot

> guarantee

> that you can solve problems that result from using Registry Editor

> incorrectly. Use

> Registry Editor at your own risk.

> (So first create a System Restore point)

>

> - Click Start, and then click Run, In the Open box, type regedit. Click OK.

>

> NOTE: To delete certain registry keys the permissions must be changed. To do

> this

> Right click the key and choose Permissions, then for the user EVERYONE check

> Allow

> Full control.

>

> Then remove any Bluetooth devices left in the Enum Registry Keys. Delete

> these

> keys.

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTH

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\BTHENUM

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_045e... (All where

> the

> DeviceDesc on the first sub-folder mentions Micorosft Bluetooth.)

>

> Removed the Microsoft Bluetooth Class from the Registry

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{E0CBF06C-CD8B-4647-BB8A-2

> 63B43F0F974}

>

> Remove the Microsoft Bluetooth mouse from the Mouse class entries

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-0

> 8002BE10318}\NNNN (Where NNNN is a set of 4 numbers and the DeviceDesc lists

> "Microsoft Wireless IntelliMouse Explorer for Bluetooth (IntelliPoint)")

>

> Remove the Microsoft Bluetooth keyboard from the Keyboard class entries

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-0

> 8002BE10318}\NNNN (Where NNNN is a set of 4 numbers and the DeviceDesc lists

> "Microsoft Wireless Optical Desktop for Bluetooth Keyboard")

>

> Remove the Bluetooth network adapter from the class entries

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-0

> 8002bE10318}\NNNN (Where NNNN is a set of 4 numbers and the DeviceDesc lists

> "Bluetooth Device (RFCOMM Protocol TDI)")

>

> Remove the Microsoft Bluetooth services from the Registry.

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthEnum

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BthServ

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHUSB

>

> Leave this key, it cannot be deleted due to an inability to change the

> permissions

> for the "CREATOR OWNER" account which has it locked.

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BTHPORT

>

> Reboot the computer.

>

> Now in a Clean Boot (MS services only) using MSConfig reinstall the

> Bluetooth stack

> from <CD>:\Prereq\BthStack\enu\q323183_wxp_sp2_x86_enu.exe.

>

> Then while still in a Clean Boot install IntelliPoint and/or IntelliType

> software

> per the original instructions. When everything is working set system back to

> a

> Normal startup and double check Bluetooth functionality.

>

> Note it might be beneficial to remove the BTH.INF from the C:\Windows\Inf

> folder as

> well as the INFCACHE.1 file. This will alleviate any potential corrupted INF

> issues

> --

> Regards

> Gurpreet Singh

>

>

> "Tony P." wrote:

>

> > Hello,

> >

> > I have a Dell 8600 laptop running WinXP SP2. Last week I needed to run a

> > system restore and ever since then, I've had a problem with the mouse.

> > Everything seems to be ok now but for some reason, the mouse doesn't get

> > recognized when the PC gets booted up. In fact, it doesn't even light up.

> > The mouse is a Microsoft USB optical. The touch pad still works ok. After

> > bootup, if I unplug the mouse and then plug it back in, it will light up and

> > begin to work normally. Or, if I boot up a 2nd time, the mouse then works

> > ok. Is there something I can do to fix this problem?

> >

> > --

> > Thanks,

> > Tony

> >

> >

> >