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crashing problems

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wooman12 Newbie

wooman12

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Sorry if I am posting in the wrong section. I am new and couldn't find a problem/issues section. Alright, so recently in the past few days my computer has crashed multiple times.

Sometimes my screen goes black and nothing happens except that my computer beeps a few times. Sometimes, when I crash it goes to the blue screen saying that it has crashed, something don't work, blah blah blah. Then, it changes to the screen where you can select to start in safe mode.I have scanned my computer for viruses and malware and nothing is wrong.Can someone please help me out?

 

Thanks in advance for the help.

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zinglebarb Newbie

zinglebarb

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ok right click my computer select properties then advanced then start up and recovery and untick the auto restart option. Then right click my computer and select manage then event viewer have a look around (critical,warning,error) for anything that could relate. The jump to black screen with beeps does this happen with a crash from inside windows? if so my initial suspisions fall on the hard drive
Q9550 P5Q pro mobo 4 gig pc8500 ATI 4870 Scythe CPU cooler Vista X64 5 HDDs 3 optical OCZ modular psu
wooman12 Newbie

wooman12

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sorry for double post, but i couldn't edit it.

 

So, what should i be looking for at the event viewer?

 

Thanks for the help. :)

Tootech Newbie

Tootech

Posted
Posted

I think zingle is looking for anything that is an error. To narrow it down, look in the Windows Logs, and then System and Application sections.

 

Hard drive errors will look something like this

 

The device, \Device\Harddisk1\D, has a bad block.

wooman12 Newbie

wooman12

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okay, under the systems section, I found 2 errors relating to the crash, but all it says is that it shut down unexpectedly, then I found a long continuing list of error, It said pml driver hpz12 service failed to start due to the following error: A required privilage is not held by the client. This list goes on and on, and the time of occurence is when my computer is turned off?

 

Also, under the applications section I found several errors relating to hpz12 once again, although the errors are different. Also,there were two consecutive warnings saying that Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

 

DETAIL -

1 user registry handles leaked from \Registry\User\S-1-5-21-2125698551-3454511934-2489293669-1000_Classes:

Process 1000 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-2125698551-3454511934-2489293669-1000_CLASSES

 

( this was from the two warnings)

 

 

I really appreciate you guys taking time to help, thanks

wooman12 Newbie

wooman12

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more info: when it crashes it says this. Irol_Not_Less_or_Equal

 

Stop:0x0000000A(0x80000078, 0x00000002, 0x00000001, 0x823C9FF9)

maynardvdm Newbie

maynardvdm

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Hi

 

If you have more than one stick of RAM, try with only one.

Do you have the latest drivers for you pc, essentially the graphics drivers?

 

 

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wooman12 Newbie

wooman12

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Yea, my drivers are updated, I just checked. I don't think I have more than one stick of ram, but how do I check?Also, my comp just crashed again. when I viewed the problem in windows logs under system this was the detail of the crash, don't know if this helps.

 

 

+ System - Provider [ Name] EventLog

- EventID 6008 [ Qualifiers] 32768

Level 2 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2009-05-30T03:44:10.000Z

EventRecordID 315314 Channel System Computer WooFamily Security

- EventData

 

 

8:42:30 PM

 

 

5/29/2009

 

 

 

 

 

 

 

 

 

 

93

 

 

 

 

 

 

 

 

 

 

D907050005001D0014002A001E009802D907050006001E0003002A001E0098023C0000003C000000000000000000000000000000000000000100000000000000

Binary data:

In Words

0000: 000507D9 001D0005 002A0014 0298001E

0008: 000507D9 001E0006 002A0003 0298001E

0010: 0000003C 0000003C 00000000 00000000

0018: 00000000 00000000 00000001 00000000

In Bytes

0000: D9 07 05 00 05 00 1D 00 Ù.......

0008: 14 00 2A 00 1E 00 98 02 ..*...˜.

0010: D9 07 05 00 06 00 1E 00 Ù.......

0018: 03 00 2A 00 1E 00 98 02 ..*...˜.

0020: 3C 00 00 00 3C 00 00 00 <...<...

0028: 00 00 00 00 00 00 00 00 ........

0030: 00 00 00 00 00 00 00 00 ........

0038: 01 00 00 00 00 00 00 00 ........

Cobra Newbie

Cobra

Posted
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This may help:

 

You randomly receive a "Stop 0x0000000A" error in Storport.sys when you start Windows Vista

 

You might also pose your problem to the Vista Forum (not that I'm trying to run 'business' away from FreePCHelp):

 

Problems with Windows Vista x64 Startup. Errors:0x0000000A, 0x0000007E - Vista Forums

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I met a girl so fair,

But Gollum, and the Evil One crept up

And slipped away with her..."_Ramble On

wooman12 Newbie

wooman12

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Yea, i looked at the link previously and i already have the latest sp2, yet I still crash. I will try the vista forum. Thanks
maynardvdm Newbie

maynardvdm

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Hi

 

Try testing the RAM with this software:

 

Memtest86+ - Advanced Memory Diagnostic Tool

 

 

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maynardvdm Newbie

maynardvdm

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Choose: Download - Pre-Compiled Bootable ISO (.zip)

Burn it as an ISO image, then boot from the disk and follow the instructions.

 

 

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wooman12 Newbie

wooman12

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okay i burned it as an iso image, but i am encountering problems.

 

Okay so I open the disc and I get here, I open the boot file, I click on boot and a message pops up, I click on memtest.img and another message pops up. What am i supposed to do?

 

 

http://http//yfrog.com/11pchelpjx

http://img46.imageshack.us/img46/7631/pchelp.jpg

http://img37.imageshack.us/img37/7501/pchelp1.jpg

http://img30.imageshack.us/img30/3530/pchelp2.jpg

http://img132.imageshack.us/img132/7439/pchelp3.jpg

maynardvdm Newbie

maynardvdm

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Go to your burning software and choose burn ISO image then select the file you downloaded and it should burn the disk.

 

 

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RandyL Newbie

RandyL

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If you have burned it as an iso image you need to insert the disk and reboot.

 

It will then boot from the disk and you can run it from there.

 

You can not run the file once you are booted into Windows.

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maynardvdm Newbie

maynardvdm

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Go to C:\Windows\Minidump\ and attach the last 5 files here. Zip them if you can.

 

Should be something like this Mini042809-01.dmp <- mini dump file dated 28 April 2009

 

 

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maynardvdm Newbie

maynardvdm

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The last 5 as in the last 5 dates.

 

These one are all from 2008.

 

Mini042809-01.dmp <- mini dump file dated 28 April 2009

 

The first 2 are the month then the day then the year.

 

 

We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.

 

 

 

 

 

 

 

 

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