Laptop DVD Driver Problem

[bikerxxuk]

Hi guys, I am hoping that you can help with my driver problem on my laptop.

 

OK, so here it is. My CD/DVD drive has stopped working on my laptop. It opens when you press the button and spins up when you put a disc in but that is all. The system is not seeing it. It is not there in My Computer. But it is listed in Device Manager with a yellow (!) telling me that a driver is needed.

Now I know what to do, but it is not working. I try to update the driver by letting it look on the net, by pointing at my recovery disc (copied to a external hard drive) but it does not find a driver.

I have tried rolling back driver but that won't have it either.

I have tried system restore but that won't work. (It says unable to restore...)

I have tried googling the model number and laptop model. I have found one driver, but it won't install, it's saying wrong operating system even though it was the right one (XP).

The Compaq / HP website for the laptop model does not even list a driver at all for a DVD drive. !

Select software and drivers*#

 

I have tried the live help - who were no help at all see text

 

Steve S : Need driver for the dvd drive hl-dt-st dvdram gsa-4082n Can't find it listed on your website. Thanks

[An agent will be with you shortly.]

[You are now chatting with Valen Bean .]

Valen Bean : Welcome to HP Total Care for Notebook. My name is Valen. Please give me a few moments while I review your problem description details.

NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.

 

Valen Bean : I would require few details about your product before troubleshooting.

Valen Bean : May I know the product number and Serial number of your Laptop? You can check this numbers on a non-Microsoft sticker when you flip the notebook over. Please provide the numbers beside s/n and p/n on the sticker.

Steve S : compaq presario v5094se

Steve S : s/n cnd60601pc

Steve S : p/n es273 ea#abu

Valen Bean : May I know which operating system is currently installed on the computer? Is it Microsoft XP or VISTA?

Steve S : xp

Valen Bean : Thank you for providing all the details.

Valen Bean : Steve, Could you please elaborate the issueregarding to dvd drive?

Steve S : need driver for it. hl-dt-st dvdram gsa-4082n

Steve S : drive not showing in my computer

Steve S : device manager shows yellow ! sign

Valen Bean : Thank you, Steve.

Valen Bean : Please let me know are you able to see dvd drive when you click on 'Computer'?

Steve S : no, I cant see the drive in 'My computer'

Valen Bean : Thank you.

Valen Bean : Could you stay online for 4-5 minutes as I research on this issue?

Steve S : yes

Steve S : i'll be here

Valen Bean : Thank you for your time and patience and being online.

Steve S : np

Valen Bean : Steve, there are no special drivers for dvd drive.

Valen Bean : The drivers are come along with the Operating System.

Valen Bean : I would like to forward you a link which has a few troubleshooting steps which you can try on your computer in order to resolve the issue. Please click on the link below to view the document.

Valen Bean : Troubleshooting Optical Drive Detection Problems 

Steve S : ok, i'll have a look

Valen Bean : Please go through the link and perform the steps given in the link.

Valen Bean : It will resolve your issue.

Steve S : ok, i'll do that

Valen Bean : For the further assistance please get back to us with ‘Activity ID :-1930089’.

Valen Bean : To get back to Real-time Chat after restarting the computer, go to the following link: Contact HP - Online chat options. You will be connected either to me or another support specialist. We look forward to assist you soon.

 

I have done everything in the link he gave me http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00678214&cc=us&lc=en&dlc=en&product=1828708

but still no result.

 

I have spent about 6 hours in total now and am just about ready to throw the thing out the window.

 

If anyone can offer any advice further, or can find me a driver that will work I would be most gratefull.

 

Laptop is compaq presario v5094ea

s/n cnd60601pc

p/n es273 ea#abu

Windows XP

DVD drive model number is hl-dt-st dvdram gsa-4082n

 

Would running the installation restore disc and do a repair solve it? I don't really want to do a clean install.

 

Please, someone put me out of my misery.

 

Steve

[wellies]

Windows should detect the drive and install a driver. No other driver necessary. I note in instruction '4 and 5' of the Compaq page under the 'Uninstall and reinstall drivers in Device Manager' is says not to restart the computer but let Windows re-scan the system for the drive. It probably amounts to the same thing but my own method of getting a driver to reinstall is to delete it in Device Manager and then re-start the computer. Windows should detect and reinstall the drive on start-up.

 

If this doesn't solve the problem, Microsoft has a support page for it that applies to XP. It contains an automatic and a manual fix. If nothing else has worked up to now, I'd be inclined to try the automatic fix.

 

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Edited May 31, 2009 by wellies

[zinglebarb]

That auto fix should work and all it does is the same as the manual fix. I quite often write my own reg entries or steal them from tweek sites lol and make a .reg file to install it instead of searching the keys lol

[bikerxxuk]

Yes, the autofix sorted it .

 

Thanks chaps.

[wellies]

Pleased the problem is now sorted out. :)