Unable to login to win2K3 via Vista

[Guest bguild2006@gmail.com]

I'm not able to connect to our TS (Win2K3 standard r2) via either of

2 new laptops running Vista Ultimate. I briefly get a dark screen and

then returned to a blank RDP 6 login. This server has been up for 3

years and has 6 users logging in via XP sp2 (rdp 5) into TS every

day. The users are restricted to an Access program via GP. I am

receiving no error messages on event viewer from either the client or

server side. Is KN 914977 a possible solution? Any help would be

greatly appreciated.

 

Bob Guild

[Guest Vera Noest [MVP]]

Re: Unable to login to win2K3 via Vista

 

Why 914977, which is about:

The mouse and the keyboard may stop responding on a Windows XP

Tablet PC Edition-based computer

http://support.microsoft.com/?kbid=914977

 

I would check this one instead:

 

934430 - Network connectivity may fail when you try to use Windows

Vista behind a firewall device

http://support.microsoft.com/?kbid=934430

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

bguild2006@gmail.com wrote on 30 dec 2007 in

microsoft.public.windows.terminal_services:

> I'm not able to connect to our TS (Win2K3 standard r2) via

> either of 2 new laptops running Vista Ultimate. I briefly get a

> dark screen and then returned to a blank RDP 6 login. This

> server has been up for 3 years and has 6 users logging in via

> XP sp2 (rdp 5) into TS every day. The users are restricted to

> an Access program via GP. I am receiving no error messages on

> event viewer from either the client or server side. Is KN 914977

> a possible solution? Any help would be greatly appreciated.

>

> Bob Guild

[Guest bguild2006@gmail.com]

Re: Unable to login to win2K3 via Vista

 

On Dec 30, 8:36 am, "Vera Noest [MVP]" <vera.no...@remove-

this.hem.utfors.se> wrote:

> Why 914977, which is about:

> The mouse and the keyboard may stop responding on a Windows XP

> Tablet PC Edition-based computerhttp://support.microsoft.com/?kbid=914977

>

> I would check this one instead:

>

> 934430 - Network connectivity may fail when you try to use Windows

> Vista behind a firewall devicehttp://support.microsoft.com/?kbid=934430

>

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> bguild2...@gmail.com wrote on 30 dec 2007 in

> microsoft.public.windows.terminal_services:

>

> > I'm not able to connect to our TS (Win2K3 standard r2) via

> > either of 2 new laptops running Vista Ultimate. I briefly get a

> > dark screen and then returned to a blank RDP 6 login. This

> > server has been up for 3 years and has 6 users logging in via

> > XP sp2 (rdp 5) into TS every day. The users are restricted to

> > an Access program via GP. I am receiving no error messages on

> > event viewer from either the client or server side. Is KN 914977

> > a possible solution? Any help would be greatly appreciated.

>

> > Bob Guild

 

Thanks for the tip, I had tried that KB and the router had passed all

but UPnP test, so I bypassed the autotune feature of RDP 6.0 with the

same result.

 

Subsequently, I have done some more investigating and I tried these

things:

 

Updated one of the XP (sp2) boxes on the local LAN to RDP 6.0 and

attempted connecting over the internet & experienced the same "Grey

Screen" result. I was using a "functional" saved RDP 5.0 connection.

The grey screen seems to last about 15 secs or so.

 

Tried to log on locally via RDP 6.0 to the TS with same result.

 

Changed out the router for the server with a Vista approved device

with the same result. 3389 is Port forwarded to a Nic with a static

address

 

I have no Firewalls running during this testing.

 

Checked the video card on the TS for updated drivers, no more recent

available. (Nvidia RIVA TNT2 Model64/64Pro(Microsoft Driver)).

 

I reduced the display criteria to 256 colors and 600X800.

 

Could I possibly have a "non VISTA compliant" video card in this

server? I'm not sure where to go from here, I'm not an IT guy..

 

Thanks for all the help

[Guest Vera Noest [MVP]]

Re: Unable to login to win2K3 via Vista

 

bguild2006@gmail.com wrote on 31 dec 2007 in

microsoft.public.windows.terminal_services:

> On Dec 30, 8:36 am, "Vera Noest [MVP]" <vera.no...@remove-

> this.hem.utfors.se> wrote:

>> Why 914977, which is about:

>> The mouse and the keyboard may stop responding on a Windows XP

>> Tablet PC Edition-based

>> computerhttp://support.microsoft.com/?kbid=914977

>>

>> I would check this one instead:

>>

>> 934430 - Network connectivity may fail when you try to use

>> Windows Vista behind a firewall

>> devicehttp://support.microsoft.com/?kbid=934430

>>

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> bguild2...@gmail.com wrote on 30 dec 2007 in

>> microsoft.public.windows.terminal_services:

>>

>> > I'm not able to connect to our TS (Win2K3 standard r2) via

>> > either of 2 new laptops running Vista Ultimate. I briefly get

>> > a dark screen and then returned to a blank RDP 6 login. This

>> > server has been up for 3 years and has 6 users logging in

>> > via XP sp2 (rdp 5) into TS every day. The users are

>> > restricted to an Access program via GP. I am receiving no

>> > error messages on event viewer from either the client or

>> > server side. Is KN 914977 a possible solution? Any help would

>> > be greatly appreciated.

>>

>> > Bob Guild

>

> Thanks for the tip, I had tried that KB and the router had

> passed all but UPnP test, so I bypassed the autotune feature of

> RDP 6.0 with the same result.

>

> Subsequently, I have done some more investigating and I tried

> these things:

>

> Updated one of the XP (sp2) boxes on the local LAN to RDP 6.0

> and attempted connecting over the internet & experienced the

> same "Grey Screen" result. I was using a "functional" saved RDP

> 5.0 connection. The grey screen seems to last about 15 secs or

> so.

>

> Tried to log on locally via RDP 6.0 to the TS with same result.

>

> Changed out the router for the server with a Vista approved

> device with the same result. 3389 is Port forwarded to a Nic

> with a static address

>

> I have no Firewalls running during this testing.

>

> Checked the video card on the TS for updated drivers, no more

> recent available. (Nvidia RIVA TNT2 Model64/64Pro(Microsoft

> Driver)).

>

> I reduced the display criteria to 256 colors and 600X800.

>

> Could I possibly have a "non VISTA compliant" video card in this

> server? I'm not sure where to go from here, I'm not an IT guy..

>

> Thanks for all the help

 

If the rdp 6.0 client on XP gives the same problem as Vista, it's

not Vista's autotuning.

 

I would check the MTU size of the connection:

 

314825 - How to Troubleshoot Black Hole Router Issues

http://support.microsoft.com/?kbid=314825

 

925280 - Changes in PMTU black hole router detection in Windows

Server 2003 and in Windows Vista

http://support.microsoft.com/?kbid=925280

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___