internet explorer problems

[Trazza]

Hi all

I am having a problem with my internet explorer. My system is xp home.

Yesterday there was an update icon on my pc and my husband clicked on it

thinking it was just an operating system update but in actual fact it was to update to ie8.

when i saw this i tried to stop the download and it seemed to work but when i tried to

go on the internet it would just shutdown after 1 second.

Decided drastic measures where needed so firstly I tried to do a system restore (no

difference).

I couldnt come on here cos i had no internet so as my e-mail and messenger were still

working I got my son to download ie7 and send it me via msn. I then uninstalled my ie7 via add/remove programs then reinstalled it from the msn download. Still when I tried to accsess the internet it shut down after 1 second.

The only option left to me was to go to the help and support section and update windows which i did. The only problem is now i have got ie8 and loads of people are saying that it's not as good as ie7 at the moment. I really would like ie7 back.

Has anyone heard of this problem before and if so do you know how to sort it.

Many thanks

trazza

[maynardvdm]

Hi

 

Have a look here:

 

How do I uninstall or remove Internet Explorer 8?

[Trazza]

I know how to uninstall ie8 my only problem is that when i have uninstalled it i can no longer accsess the internet to download ie7 and if i could it does'nt work anyway.:(

[maynardvdm]

Ok

 

First download Internet Explorer 7 here: Download details: Windows Internet Explorer 7 for Windows XP

 

Then uninstall Internet Explorer 8 then install Internet Explorer 7 that you downloaded.

[maynardvdm]

Or

 

You can use FireFox to download it:

 

Firefox web browser | Faster, more secure, & customizable

[Trazza]

Tried it anyway and it said that if i uninstalled ie8 my pc would just go back to the previous ie i was using. Guess what ----------- It did just what it said on the tin I am back to ie7 and its not working am having to update windows again just so i can get on the internet. (just so your not confused am on my sons laptop at the moment whilst mine is updating)

Thanks trazza

[maynardvdm]

So When your on IE7 what happens when it shut's down?

 

Do you get any error messages?

[RandyL]

Hi Trazza;

 

Can you confirm a few things for the staff and members please?

 

Is it IE7 or IE8 or both that shuts down the web page when you try to connect?

If so what is the web page, that is, your home page?

Or is it your computer crashes when you start IE?

 

You said you tried System Restore. Did System Restore complete but it made no difference? That is it did revert to IE7 or IE6 or both but you still encounter a problem as in above.

 

Was XP Service Pack 3, SP3 installed first?

 

Was Java updated recently? I've seen problems with the latest Java update causing IE to close web pages. Especially when IE8 was installed. However the Java update appears to close the Firefox browser too on some sites.

 

Do you have any third party popup blockers?

 

There are a lot of problems with IE8 and XP at the moment for some people but for others it works just great. It is supposed to be a more secure browser so if it works well for you it might be best to keep it.

 

Third party program issues and some web pages and uninstall issues abound so you may want to leave well enough alone unless you end up confronting a complete reinstall of Windows.

 

Install Firefox as Maynard suggested anyway just to see.

[Trazza]

Hi all very sorry for the delay but my pc internet completly crashed at about 10.10am and it has taken me this long to get back on.

To reply to the last few messages in reply to maynardvdm I do not get an error message there is not time to display one and in reply to RandyL here goes, ie8 has been removed from pc now as it was the problem why my pc crashed this morning acording to my isp who eventually got me up and running again, ie7 will now not start i click the icon and as soon as it opens it closes itself down, (at the moment i am going through mozzila firefox) my web page is google, System restore completed but made no difference it took me back to ie7 which does not work, service pack 3 was installed in the same update as ie8 so dont know which was first, I have no idea on the java but if you have to do it manually then no no updates, I have popup blockers.

Once again sorry for the time to reply but it was beyond my control also sorry about the writting have'nt got a clue what happend there.

Thanks trazza

[maynardvdm]

Try uninstalling Internet Explorer 7, then re-install it.

 

Also go here : http://update.microsoft.com/ and select custom NOT express, then untick Internet Explorer 8, if you dont want to get the update, otherwise the next time you update it will install IE8 again.

[Trazza]

Hi I have done this and still the same problem. Could it be something to do with downloading service pack 3 and if so how can i rectify this?

[Tootech]

Service Pack 3 is not the problem.

 

Go back to the Add/Remove and make sure the View Updates box is ticked.

 

Uninstall any toolbars you have, eg Google, Yahoo.

 

Uninstall all of the IE7 security updates one by one (click the Do Not Restart box as needed), then uninstall IE7 and restart.

 

You should be back to IE6, which is the base setup for XP.

 

Can you get on the Internet now?

[Trazza]

Hi i have uninstalled the latest update from windows by following your instructions and decided to try and see if ie7 would work, guess what everything seems normal again. when i rebooted the pc i could accsess mozilla via my icon and ie7 via the internet explorer button. Thanks once again for all your time and help, it is much appreciated.

trazza

[Tootech]

Thanks for letting us know Trazza.

 

Ddidn't expect it to work until you had uninstalled/reinstalled IE7, but its working - jobs a good 'un.