internet connection problem

[ju5t1n]

i connect to tiscali broadband and my homepage loads up fine ,but after about thirty seconds if i try to load another webpage it comes back and states that it unable to. I have checked all the internet settings and they are fine. pls help as this has been going on for nearly two weeks!

[Jelly Bean]

Hello again.

 

Ok what operating system are you using?

 

What version of IE?

 

How are you connecting to internet?Modem or wireless router?

 

Download this:

 

CCleaner - Home

 

Run it.

 

Click CCleaner button on left.

 

Then click analyze button on bottom,once done click Run Cleaner button.

 

Now can you connect via a second page?

[ju5t1n]

windows XP Pro

IE 8 and i'm connecting through a modem.

Ok i've downloaded and run ccleaner and my pc still does the same?

[zinglebarb]

Is it a usb modem or a router modem? if it connects via usb then iirc you will need to actually log onto the modem did you used to get a dialer thats now missing? if so open a browser click tools internet options connections there should be an entry for your isp make sure its default set and the box always dial default connection is ticked

 

If its a router press win key and r then in the run box type cmd then at the a:\ type "ipconfig /all" without the " and ensure there is a space after the g. Give use the default gateway address

 

Edit you downloaded ccleaner on that pc? o a different one and moved it over

Edited June 6, 2009 by zinglebarb

[Tootech]

Did the problem start when IE8 was installed?

[ju5t1n]

yep checked and its what it should be, how do i log on to the modem?

[ju5t1n]

no before.

[zinglebarb]

ok in internet tools click on advanced and reset both the options at the bottom of the box

 

Does the modem connect to the pc via usb/ethernet or wireless?

[ju5t1n]

ok have done that, and the modem connects via USB.

[zinglebarb]

ok when you turn your computer on the modem being usb is not connected to the net(usually). There should be a dialer come on the screen with your details in that connects you to the web. What did it say in the connections setting in internet tools. Is there anything in system tray that relates to Tiscali?

[ju5t1n]

Tiscali Broadband is my default and it always dials the default connection .The settings are set to automatically detect settings.

[zinglebarb]

so it dials and connects as before? you cant embed an image from your pc is has to uploaded to somewhere like Photobucket (which I prefer as it does not give you the spam like imageshack does )

[ju5t1n]

my problem isn't that it doesn't connect, it does but i can'tload any other web pages?

[zinglebarb]

press win key and r to get a run box type cmd

 

type this command "ping www.bbc.co.uk" without the " and hit enter tell me what happens

 

Change of address "ping extremetechsupport.com"

[ju5t1n]

Request timed out x 4

 

Ping statistics

 

Packets sent = 4,Received = 0, Lost = 4.

[zinglebarb]

did you try both addresses? if so then that proves that its not just a browser issue. Do you have your Tiscali sign in details and the easy set up cd? if so I would perhaps uninstall the Tiscali software and run the cd again.

 

Do you have a date in system restore of about a month ago? if so it may be worth trying that