Internet Options

[emajayn]

Hi all,

Can anyone help, im having trouble with my internet. The tool bar has disappeared i.e file edit etc. Also my pc will not allow me to access my ''internet options'' within the control panel, i have tried restoring my pc but this has not worked, i use sky as my internet provider and i have tried uninstalling/reinstalling sky but still nothing, this is now driving me crazy as it is stopping me opening links and having more than one tab open at a time?

Thanx Em

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help.

 

First thing, in Internet Explorer right-click on the top in a grey area and make sure Menu Bar has a tick by it, i am sure this is not the only problem there is.

 

Are you using IE7 or 8?

 

Or is this a different browser?

[emajayn]

Hi, thanx for a quick response,

 

nothing happens when i right click-it used to but nothing comes up all i have is a grey bar with the address of the page im on-it doesnt even say my provider at the top anymore, to be fair im not sure what ie im using just no i have xp n sky provide my internet

[Jelly Bean]

Ema do you have the light blue strip at the top of the window below the adress bar?

 

If yes right click on it do you get a box with a list menue bar/favs bar etc?

 

Or do you see tools listed there?

Edited June 9, 2009 by Jelly Bean

[emajayn]

Hi,

 

No all i have now is the 'e' sign grey bar with address in, refresh button, x button and a search bar then this page, when i try clickin on the replies on here i have to click a small box at bottom of screen whic has a small red x in it (which is blank) i just click in the top box to allow me to open up the link-i just guessed it was the top option as the box has no writing init, all this only happened when i tried to update my sky

 

I cant even add pages to my favorites anymore, and i dont get the security bar across the top when i want toinstall something-its really driving me crazy grrrr lol

Edited June 9, 2009 by emajayn

[Jelly Bean]

Ema do this for me.

 

Click start/open control panel/add and remove/check box show updates/in there should show you which IE you are using.

Edited June 9, 2009 by Jelly Bean

[emajayn]

last update recorded states internet explorer Q903235 then back in 2008 internet explorer 7

[Jelly Bean]

Ok I can sugest you uninstall IE7 then reinstall via add and remove I am not sure if it will work but it may.

 

But first lets try click start/right click on the IE icon and choose properties set your security and privacy to medium to low.

 

Close and reopen any IE pages see if that helps.

[emajayn]

i dont have the IE icon in my start menu-to be fair i never have (i bought my pc of my bro who likes removing things) ive always used desktop icons that take me striaght to the site i want, im just worried if i unistall sumut else i wont be able to use internet at all as my disc drive is playing up aswell which i found out when i tried to reinstall sky

 

managed to get IE icon up in start menu will try what u said bear withme

 

when i right click and select properties nothing comes up, it justwont let me access it :(

Edited June 9, 2009 by emajayn

[Jelly Bean]

Do you have an IE icon under all programs?

 

Right click on task bar and choose properties then look at the show on start menu and check box Internet link and use drop downboax to list IE.

[emajayn]

yea it wont open the properties option, even if i go in via control panel to internet options it will click it but nothing opens up, screen just flashes, if i uninstall IE7 from add/remove how do i reinstall it when it will disappear once its removed?

[Jelly Bean]

Ema are you full admin or is the computer full admin to someone else at your home like mum and dad?

[emajayn]

no no its mine im the admin on it

[Jelly Bean]

Ema let me rule out any sort of malware before we move on further.

 

Could you copy and paste the results back into your thread for me please,if you need to make two seprate posts that is fine.

 

Download and Run Malwarebytes Anti-Malware:

• Download Malwarebytes' Anti-Malware and install the program
  
• At the end, make sure a checkmark is placed next to:
  o Update Malwarebytes' Anti-Malware
  o Launch Malwarebytes' Anti-Malware
  
• Click Finish
  
• If an update is found, it will download and install the latest version
  
• Once the program has loaded, select Perform full scan, then click Scan
  
• When the scan is complete, click OK, then Show Results to view the results
  
• Be sure that everything is checked, and click Remove Selected
  
• When completed, a log will open in Notepad. Include this log in your next reply
  

Note:

If you for some reason lose the log, it can be retrieved manually from this location:

C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

 

===========

 

 

Please download the latest version of HijackThis from Trend Micro and save it to your desktop.

• Download HJTInstall.exe to your desktop.
  
• Doubleclick HJTInstall.exe to install HijackThis.
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed, it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Include this log in your next reply.
  

Notes:

Do not use the AnalyseThis button, its findings are dangerous if misinterpreted.

Do not have Hijackthis fix anything yet. Most of what it finds will be harmless, or required for your computer to run like it should.

[emajayn]

everytime i click on ur links a box flashes up then disappears, it will not let me open anylinks :(

[Jelly Bean]

Ema can you turn off the computer and restart it and repeatedly tap F8 and choose Last know good config see if that works or safe mode with networking.

[emajayn]

ive tried the known good config that didnt work ill try safe mode-once im on safe mode then what do i do, i really appreciate ur help :)

[Jelly Bean]

Ema once in safe mode with networking then are you able to download HJT and Malwarebytes?

 

Or are you able to download them on another computer and transfer using a disk/floppy or USB pen drive to the probelm PC?

 

Does IE appear more normal and funtional in safe mode?

[emajayn]

the IE opens exactly the same in safemode-still not toolbar etc, ill try those links now

[emajayn]

still will not allow me open up ur links

[emajayn]

im having no look mate, im gonna have to try again tomorrow as i have an early start, i appreciate your help, and maybe if your on tomo we can continue more-otherwise its a new pc coming lol

[Tootech]

Can we go back a step, to attempt to uninstall Internet Explorer 7 in Safe Mode.

 

You will be able to reinstall it again at a later date, either by downloading it or running Windows Update, so no worries there.

 

Open Control Panel, then Add/Remove Programs.

 

Click the box marked Show Updates.

 

Look for any toolbars, eg Google or Yahoo and uninstall those first.

 

Scroll down and you will see Internet Explorer 7, and also below that a list of updates for IE7.

 

The updates need removing in reverse order, so the most recent first.

 

Uninstall each one, clicking the box Do Not Restart at the end of each uninstall (if needed)- you'll see what I mean.

 

Note - this is only Internet Explorer 7 updates.

 

When they are done, unsintall Internet Explorer 7.

 

Restart.

 

Can you also tell us if you connect to the Internet using a USB modem or a router, and if you are connected with a cable or wirelesly

[emajayn]

tootech,

 

i have done as advised in ur last comment and still no difference, i have also been having a 1 on 1 with a technician with sky and Mcafee and they cant help, i use a sky wireles router but using the cable not as wireless. im just stuck i dont know what else to try

[Guest Wolfeymole]

Emma

 

Did your brother give you the XP disk or any disks for that matter when he sold it to you?

[emajayn]

unfortunatly no, but i have been trying to get some as i think thats the last resort, what will 'restore to factory settings' do?