session (id 0) reset failed

[Guest M H Affendi]

Hello,

I am having problem with my Windows Storage Server 2003 R2. Currently there

is one id (user A) that is logged in at the server console. The account has

locked the console and I am unable to unlock it because when I press Ctrl -

Alt - Del and nothing happens at the login screen. The weird thing is the

mouse is moving and I am able to press the NumLock key without any problem.

 

To logoff user A, I remote desktop to the server and tried logging off user

A using tsadmin. However I encounter error "Session (id 0) reset failed

(error 31 - a device attached to the system is not functioning)". I tried to

reset user A using Reset command also and that doesn't work. Anybody knows

how to solve this issue?