Chriscan Posted June 14, 2009 Posted June 14, 2009 Firstly i hope i have posted this in the correct Forum. K my Daughter is running Windows XP and using Internet Explorer as her Browser and uses Google as her main Search Engine.Up until very recently she has had no problems.Now for some reason when she is Browsing and looking at Web Pages her Internet Connection goes down without any real explanation.All she knows is that when it goes down she gets a distinctive "Click" and then it shuts down. Any ideas why this is happening? She uses BT as her Internet Provider.I have taken a quick look through her settings and everything seems ok there.Help!! This only happens when she is connected to the Net and all is fine when she is just using her PC. Chris Quote
Guest Wolfeymole Posted June 14, 2009 Posted June 14, 2009 Is she on Wireless or hard wired to the ISP Chris Quote
Chriscan Posted June 14, 2009 Author Posted June 14, 2009 Is she on Wireless or hard wired to the ISP Chris She is Hard Wired Quote
Plastic Nev Posted June 15, 2009 Posted June 15, 2009 Where exactly does this "click" sound come from? is it the speakers, or a mechanical sound from the modem? If from the modem, it could be a line fault which would mean getting a BT engineer to check it out. Is it on DSL via the normal telephone line, and if so are there any noticeable crackling sounds in the telephone handset? Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here  We are all members helping other members. Please return here where you may be able to help someone else.  After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Chriscan Posted June 19, 2009 Author Posted June 19, 2009 A BT Engineer came out to see if there was a problem with the Line....there was...hence the problem. All is ok now although BT in their wisdom see fit to attempt to charge her £207 for the repair of THEIR line....aha Mr Solicitor seems to be the obvious choice.Oh how I HATE BT ...with a vengeance.Many thanks to Wolfeymole and Plastic Nev for their help...keep up the good work !!! Quote
Guest Wolfeymole Posted June 19, 2009 Posted June 19, 2009 Get cable if you can Chris and tell BT to bollocks. Quote
Tootech Posted June 19, 2009 Posted June 19, 2009 BT can only charge you if the fault is in your wiring.  If the main socket has been tampered with they may also charge you. Anything from the master socket out into the world is their responsibility. Quote
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