Pc Shut Down

[steveyjuk]

Last night i was getting AVG alerts of trojans and Avg was unable heal them.Today i started my pc and i am getting the following problem:

 

STOP cOOOO21a Fatel System Error

Terminated with status Ox0000022

 

The system has shut down.

 

I have some accounts on this pc and only backed them up 1 week ago and have done work on them over the week,so i worry i have lost them.

 

Hope someone can give advise.

 

Kind Regards

 

Steve

[danzil]

okey dokey.

right try booting into safe mode.(tapping f8 constantly at computer startup) choose safe mode with networking...then once in your computer uninstall avg and download nod32 and ewdio ,they can be grabbed from the following places. nod32= http://www.eset.co.uk and ewido= http://www.ewido.com. update both of them and run complete sytem scans,remove everything found....then reboot into normal mode (just dont tap f8) and see if you still have this issue.

if you do post back and i will help you some more.

the above procedure should remove all nasties and any other crap on your hard drive.

this will not effect your documents.unless they are infected which is unlikely.

kind regards

danzil

if you cannot get into safe mode with networking then boot into safe mode and do a system restore,,,,,go to start>all programs>accessories>system tools>system restore...choose a date before this happened and restore.

try these options

[steveyjuk]

Thankyou Danzil,i will try what you said.

 

Very kind of you.

 

Kind Regards

 

Steve

 

 

 

okey dokey.

right try booting into safe mode.(tapping f8 constantly at computer startup) choose safe mode with networking...then once in your computer uninstall avg and download nod32 and ewdio ,they can be grabbed from the following places. nod32= http://www.eset.co.uk and ewido= http://www.ewido.com. update both of them and run complete sytem scans,remove everything found....then reboot into normal mode (just dont tap f8) and see if you still have this issue.

if you do post back and i will help you some more.

the above procedure should remove all nasties and any other crap on your hard drive.

this will not effect your documents.unless they are infected which is unlikely.

kind regards

danzil

if you cannot get into safe mode with networking then boot into safe mode and do a system restore,,,,,go to start>all programs>accessories>system tools>system restore...choose a date before this happened and restore.

try these options

[danzil]

no worries.glad to help

let me know how you get on mate.

 

 

(no im form the uk not australia,i mention the word mate and people say,"are you from australia" ummm no gloucestershire

 

 

hope all works out for you.

thanks for the appreciation