sonflower Posted June 16, 2009 Posted June 16, 2009 hi iam new and have a problem with my 12 year olds computer it was updating and when it got to configring updates 3 of 3 it stops and turns itself of and on all the time cant get past this if anyone can help you will make a 12 year olds birthday very happy thanks :( Quote
Plastic Nev Posted June 16, 2009 Posted June 16, 2009 Hi and welcome to Extreme Tech Support - Free PC Help Sonflower. We could do with knowing a bit more first, does the continuous restarting happen after being turned off then re booting? Next we need to know the computer make and model, and also if you have any recovery disks. I f you can tell us that, it will be a start, thanks. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
sonflower Posted June 17, 2009 Author Posted June 17, 2009 Hi and welcome to Extreme Tech Support - Free PC Help Sonflower. We could do with knowing a bit more first, does the continuous restarting happen after being turned off then re booting? Next we need to know the computer make and model, and also if you have any recovery disks. I f you can tell us that, it will be a start, thanks. Nev. hi thankyou for replying the make is e.system el3103 and have no backup disk yes it just keeps coming up saying configring update 3 of 3 0% then it restarts over and says the same thing was doing that over and over for hours my poor son went to bed crying cause it was his birthday and could not use it so any help would be great thankyou again xx Quote
RandyL Posted June 17, 2009 Posted June 17, 2009 Hi sonflower; I think your computer is an E-Machine and we will look up recovery options and hopefully find some since you don't have disks. In the mean time let's try some Windows solutions to see if we can get you out of this loop. On the next startup start tapping the F8 key while it's starting. This can be tricky with the timing so you may have to do it more then once. If you get to some startup options such as safe mode or last known good configuration use your arrow keys to select Safemode and press enter. If you get to Safemode we can do a System Restore to prior updates which appears to be the cause of the loop. Let us know if you can start in Safemode please. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
sonflower Posted June 17, 2009 Author Posted June 17, 2009 thankyou so much will try that now and get back to you thanks again xx Quote
sonflower Posted June 17, 2009 Author Posted June 17, 2009 thankyou so much will try that now and get back to you thanks again xx hi again ok i tryed starting in safe mode ans safe mode with networking and safe mode with comand promps and all 3 times it came back with configring updates 3 of 30% xx Quote
RandyL Posted June 17, 2009 Posted June 17, 2009 You could try starting with "Last known good configuration" but I doubt that will help. Since you don't have any disks or made any I think the next best option would be to contact your vendor and purhase them. Mind you the recovery disks are usually very inexpensive. Go to the link I'm providing and see if you can purchase them for your model. https://secure.tx.acer.com/RCDB/Main.aspx?brand=emachines Obviously I can't look to see if you can because I don't have your SNID but hopefully you can. Let us know if that is an option please. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
sonflower Posted June 17, 2009 Author Posted June 17, 2009 thankyou i dont no what snid is or were i would find it but thankyou for your help xxx Quote
sonflower Posted June 17, 2009 Author Posted June 17, 2009 can i use a back up disk that belongs to someone elsa xx Quote
RandyL Posted June 17, 2009 Posted June 17, 2009 If you clicked on the link it asks for the serial number or SNID which is Serial Number ID or Identification. Look for a sticker on your machine or look at your documentation. Enter that information in the field. No sonflower you can not use that. It won't work even if I knew what it was. Anyway it would be illegal. Recovery disks are specific to make, model and number. Look for a serial number or ID. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
sonflower Posted June 17, 2009 Author Posted June 17, 2009 ok thankyou is a snid called anything elsa sorry to go on but am dessperate thanks againxx Quote
Plastic Nev Posted June 17, 2009 Posted June 17, 2009 (edited) Hi Sonflower again, First can we be sure about this, it is important, is the laptop an E Machines, laptop, or an E Systems laptop? they are different companies! That website that RandyL provided the link for is for E Machines only. If it is an E machines laptop then carry on, the page will ask for the serial number. SNID, is only short for "Serial Number Identification" The serial number should be on the label underneath along with the model number. If however, it is an E Systems machine, I have searched round and not been able to find much of use, however one of our other members or moderators may know more. Sorry about that, but sometimes these things do take some time to find. Nev. Edited June 17, 2009 by Plastic Nev Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
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