Printers Not Transferring Over for One Client

[Guest razor]

Hello--

 

We have gone into a partnership with another company that needs to access a

Terminal Server on our network and then print back to their local printers.

We do it here with our two remote offices on separate subnets, but for some

reason it won't work with our partner.

 

When we try to manually add a printer from the remote session logged on as

the client, the "drop-down list" does not even show their TS session.

 

We are speculating that there is a limitation on their firewall, but we are

not sure. As I mentioned, we remote in from other locations and it works.

 

Both our network and our partner's are running Windows 2003.

 

Many thanks,

 

sd

[Guest Bart Van Vugt]

RE: Printers Not Transferring Over for One Client

 

Do you have the correct drivers installed on your TS?

 

"razor" wrote:

> Hello--

>

> We have gone into a partnership with another company that needs to access a

> Terminal Server on our network and then print back to their local printers.

> We do it here with our two remote offices on separate subnets, but for some

> reason it won't work with our partner.

>

> When we try to manually add a printer from the remote session logged on as

> the client, the "drop-down list" does not even show their TS session.

>

> We are speculating that there is a limitation on their firewall, but we are

> not sure. As I mentioned, we remote in from other locations and it works.

>

> Both our network and our partner's are running Windows 2003.

>

> Many thanks,

>

> sd

[Guest razor]

RE: Printers Not Transferring Over for One Client

 

Yes, what else can it be?

 

sd

 

"Bart Van Vugt" wrote:

> Do you have the correct drivers installed on your TS?

>

> "razor" wrote:

>

> > Hello--

> >

> > We have gone into a partnership with another company that needs to access a

> > Terminal Server on our network and then print back to their local printers.

> > We do it here with our two remote offices on separate subnets, but for some

> > reason it won't work with our partner.

> >

> > When we try to manually add a printer from the remote session logged on as

> > the client, the "drop-down list" does not even show their TS session.

> >

> > We are speculating that there is a limitation on their firewall, but we are

> > not sure. As I mentioned, we remote in from other locations and it works.

> >

> > Both our network and our partner's are running Windows 2003.

> >

> > Many thanks,

> >

> > sd

[Guest Bart Van Vugt]

RE: Printers Not Transferring Over for One Client

 

Do the have printer mapping enabled in the RDP connection?

 

"razor" wrote:

> Yes, what else can it be?

>

> sd

>

> "Bart Van Vugt" wrote:

>

> > Do you have the correct drivers installed on your TS?

> >

> > "razor" wrote:

> >

> > > Hello--

> > >

> > > We have gone into a partnership with another company that needs to access a

> > > Terminal Server on our network and then print back to their local printers.

> > > We do it here with our two remote offices on separate subnets, but for some

> > > reason it won't work with our partner.

> > >

> > > When we try to manually add a printer from the remote session logged on as

> > > the client, the "drop-down list" does not even show their TS session.

> > >

> > > We are speculating that there is a limitation on their firewall, but we are

> > > not sure. As I mentioned, we remote in from other locations and it works.

> > >

> > > Both our network and our partner's are running Windows 2003.

> > >

> > > Many thanks,

> > >

> > > sd

[Guest razor]

RE: Printers Not Transferring Over for One Client

 

Yes, it defaulted to that, but I checked and it is still selected.

 

sd

 

"Bart Van Vugt" wrote:

> Do the have printer mapping enabled in the RDP connection?

>

> "razor" wrote:

>

> > Yes, what else can it be?

> >

> > sd

> >

> > "Bart Van Vugt" wrote:

> >

> > > Do you have the correct drivers installed on your TS?

> > >

> > > "razor" wrote:

> > >

> > > > Hello--

> > > >

> > > > We have gone into a partnership with another company that needs to access a

> > > > Terminal Server on our network and then print back to their local printers.

> > > > We do it here with our two remote offices on separate subnets, but for some

> > > > reason it won't work with our partner.

> > > >

> > > > When we try to manually add a printer from the remote session logged on as

> > > > the client, the "drop-down list" does not even show their TS session.

> > > >

> > > > We are speculating that there is a limitation on their firewall, but we are

> > > > not sure. As I mentioned, we remote in from other locations and it works.

> > > >

> > > > Both our network and our partner's are running Windows 2003.

> > > >

> > > > Many thanks,

> > > >

> > > > sd

[Guest Bart Van Vugt]

RE: Printers Not Transferring Over for One Client

 

Shows the event viewer errors about the sessions printers?

 

"razor" wrote:

> Yes, it defaulted to that, but I checked and it is still selected.

>

> sd

>

> "Bart Van Vugt" wrote:

>

> > Do the have printer mapping enabled in the RDP connection?

> >

> > "razor" wrote:

> >

> > > Yes, what else can it be?

> > >

> > > sd

> > >

> > > "Bart Van Vugt" wrote:

> > >

> > > > Do you have the correct drivers installed on your TS?

> > > >

> > > > "razor" wrote:

> > > >

> > > > > Hello--

> > > > >

> > > > > We have gone into a partnership with another company that needs to access a

> > > > > Terminal Server on our network and then print back to their local printers.

> > > > > We do it here with our two remote offices on separate subnets, but for some

> > > > > reason it won't work with our partner.

> > > > >

> > > > > When we try to manually add a printer from the remote session logged on as

> > > > > the client, the "drop-down list" does not even show their TS session.

> > > > >

> > > > > We are speculating that there is a limitation on their firewall, but we are

> > > > > not sure. As I mentioned, we remote in from other locations and it works.

> > > > >

> > > > > Both our network and our partner's are running Windows 2003.

> > > > >

> > > > > Many thanks,

> > > > >

> > > > > sd

[Guest Priya Raghavan [MSFT]]

Re: Printers Not Transferring Over for One Client

 

Are there any logs in the Event Viewer regarding why the printers were not

redirected?

 

Also, I didnt quite get this line:

"When we try to manually add a printer from the remote session logged on as

the client, the "drop-down list" does not even show their TS session."

 

Are you able to add the printer on the session and point it to the

redirected COM or LPT port to which it is connected in the client side? What

does this "drop down list" display ?

 

--

Thanks,

Priya.

 

--

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"razor" <razor@discussions.microsoft.com> wrote in message

news:9F3F711A-0D47-4C63-BA28-E393A17B6228@microsoft.com...

> Yes, it defaulted to that, but I checked and it is still selected.

>

> sd

>

> "Bart Van Vugt" wrote:

>

>> Do the have printer mapping enabled in the RDP connection?

>>

>> "razor" wrote:

>>

>> > Yes, what else can it be?

>> >

>> > sd

>> >

>> > "Bart Van Vugt" wrote:

>> >

>> > > Do you have the correct drivers installed on your TS?

>> > >

>> > > "razor" wrote:

>> > >

>> > > > Hello--

>> > > >

>> > > > We have gone into a partnership with another company that needs to

>> > > > access a

>> > > > Terminal Server on our network and then print back to their local

>> > > > printers.

>> > > > We do it here with our two remote offices on separate subnets, but

>> > > > for some

>> > > > reason it won't work with our partner.

>> > > >

>> > > > When we try to manually add a printer from the remote session

>> > > > logged on as

>> > > > the client, the "drop-down list" does not even show their TS

>> > > > session.

>> > > >

>> > > > We are speculating that there is a limitation on their firewall,

>> > > > but we are

>> > > > not sure. As I mentioned, we remote in from other locations and it

>> > > > works.

>> > > >

>> > > > Both our network and our partner's are running Windows 2003.

>> > > >

>> > > > Many thanks,

>> > > >

>> > > > sd

[Guest razor]

Re: Printers Not Transferring Over for One Client

 

Hello--

 

Here are the answers to your questions. I hope they help resolve this

because we have two TS on our network and one is working fine, but this new

one will not map printers.

 

The only relevant event log I can see says, "...network name cannot be found"

 

If I go to add a printer manually on the TS, and I choose local printer, and

when I try to choose a port on the drop down the list, the only ports

available are The LPT ports, The COM Ports, The TS033-035 show inactive TS

port. There is nothing associated with the connected client's computer name,

etc.--only the default ports are listed.

 

Also, I checked our firewall settings and the rule for the first TS that is

working fine is identical to the second TS rule.

 

Any help would be greatly appreciated.

 

 

"Priya Raghavan [MSFT]" wrote:

> Are there any logs in the Event Viewer regarding why the printers were not

> redirected?

>

> Also, I didnt quite get this line:

> "When we try to manually add a printer from the remote session logged on as

> the client, the "drop-down list" does not even show their TS session."

>

> Are you able to add the printer on the session and point it to the

> redirected COM or LPT port to which it is connected in the client side? What

> does this "drop down list" display ?

>

> --

> Thanks,

> Priya.

>

> --

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "razor" <razor@discussions.microsoft.com> wrote in message

> news:9F3F711A-0D47-4C63-BA28-E393A17B6228@microsoft.com...

> > Yes, it defaulted to that, but I checked and it is still selected.

> >

> > sd

> >

> > "Bart Van Vugt" wrote:

> >

> >> Do the have printer mapping enabled in the RDP connection?

> >>

> >> "razor" wrote:

> >>

> >> > Yes, what else can it be?

> >> >

> >> > sd

> >> >

> >> > "Bart Van Vugt" wrote:

> >> >

> >> > > Do you have the correct drivers installed on your TS?

> >> > >

> >> > > "razor" wrote:

> >> > >

> >> > > > Hello--

> >> > > >

> >> > > > We have gone into a partnership with another company that needs to

> >> > > > access a

> >> > > > Terminal Server on our network and then print back to their local

> >> > > > printers.

> >> > > > We do it here with our two remote offices on separate subnets, but

> >> > > > for some

> >> > > > reason it won't work with our partner.

> >> > > >

> >> > > > When we try to manually add a printer from the remote session

> >> > > > logged on as

> >> > > > the client, the "drop-down list" does not even show their TS

> >> > > > session.

> >> > > >

> >> > > > We are speculating that there is a limitation on their firewall,

> >> > > > but we are

> >> > > > not sure. As I mentioned, we remote in from other locations and it

> >> > > > works.

> >> > > >

> >> > > > Both our network and our partner's are running Windows 2003.

> >> > > >

> >> > > > Many thanks,

> >> > > >

> >> > > > sd

>

>

[Guest Priya Raghavan [MSFT]]

Re: Printers Not Transferring Over for One Client

 

You have mentioned below that the partner environment has Win 2003.

 

What is the OS version of their client machine which is connecting to your

TS server? Is that also Win 2003?

 

Also, what are the ports on which the client's printers are connected. Is it

LPT/COM or USB or are they network printers on the client side?

 

--

Thanks,

Priya.

 

--

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"razor" <razor@discussions.microsoft.com> wrote in message

news:B03C1FF5-626E-4E57-AF3A-4C87F2DD1E60@microsoft.com...

> Hello--

>

> Here are the answers to your questions. I hope they help resolve this

> because we have two TS on our network and one is working fine, but this

> new

> one will not map printers.

>

> The only relevant event log I can see says, "...network name cannot be

> found"

>

> If I go to add a printer manually on the TS, and I choose local printer,

> and

> when I try to choose a port on the drop down the list, the only ports

> available are The LPT ports, The COM Ports, The TS033-035 show inactive TS

> port. There is nothing associated with the connected client's computer

> name,

> etc.--only the default ports are listed.

>

> Also, I checked our firewall settings and the rule for the first TS that

> is

> working fine is identical to the second TS rule.

>

> Any help would be greatly appreciated.

>

>

> "Priya Raghavan [MSFT]" wrote:

>

>> Are there any logs in the Event Viewer regarding why the printers were

>> not

>> redirected?

>>

>> Also, I didnt quite get this line:

>> "When we try to manually add a printer from the remote session logged on

>> as

>> the client, the "drop-down list" does not even show their TS session."

>>

>> Are you able to add the printer on the session and point it to the

>> redirected COM or LPT port to which it is connected in the client side?

>> What

>> does this "drop down list" display ?

>>

>> --

>> Thanks,

>> Priya.

>>

>> --

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>> "razor" <razor@discussions.microsoft.com> wrote in message

>> news:9F3F711A-0D47-4C63-BA28-E393A17B6228@microsoft.com...

>> > Yes, it defaulted to that, but I checked and it is still selected.

>> >

>> > sd

>> >

>> > "Bart Van Vugt" wrote:

>> >

>> >> Do the have printer mapping enabled in the RDP connection?

>> >>

>> >> "razor" wrote:

>> >>

>> >> > Yes, what else can it be?

>> >> >

>> >> > sd

>> >> >

>> >> > "Bart Van Vugt" wrote:

>> >> >

>> >> > > Do you have the correct drivers installed on your TS?

>> >> > >

>> >> > > "razor" wrote:

>> >> > >

>> >> > > > Hello--

>> >> > > >

>> >> > > > We have gone into a partnership with another company that needs

>> >> > > > to

>> >> > > > access a

>> >> > > > Terminal Server on our network and then print back to their

>> >> > > > local

>> >> > > > printers.

>> >> > > > We do it here with our two remote offices on separate subnets,

>> >> > > > but

>> >> > > > for some

>> >> > > > reason it won't work with our partner.

>> >> > > >

>> >> > > > When we try to manually add a printer from the remote session

>> >> > > > logged on as

>> >> > > > the client, the "drop-down list" does not even show their TS

>> >> > > > session.

>> >> > > >

>> >> > > > We are speculating that there is a limitation on their firewall,

>> >> > > > but we are

>> >> > > > not sure. As I mentioned, we remote in from other locations and

>> >> > > > it

>> >> > > > works.

>> >> > > >

>> >> > > > Both our network and our partner's are running Windows 2003.

>> >> > > >

>> >> > > > Many thanks,

>> >> > > >

>> >> > > > sd

>>

>>

[Guest razor]

Re: Printers Not Transferring Over for One Client

 

We actually got so stumped that we had to contact MS tech support. We found

out that the clients were using RDC version 5.1 and it did not support

network printers--which is what the clients use.

 

We got it all straightened away now.

 

Thank you,

 

sd

 

"Priya Raghavan [MSFT]" wrote:

> You have mentioned below that the partner environment has Win 2003.

>

> What is the OS version of their client machine which is connecting to your

> TS server? Is that also Win 2003?

>

> Also, what are the ports on which the client's printers are connected. Is it

> LPT/COM or USB or are they network printers on the client side?

>

> --

> Thanks,

> Priya.

>

> --

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "razor" <razor@discussions.microsoft.com> wrote in message

> news:B03C1FF5-626E-4E57-AF3A-4C87F2DD1E60@microsoft.com...

> > Hello--

> >

> > Here are the answers to your questions. I hope they help resolve this

> > because we have two TS on our network and one is working fine, but this

> > new

> > one will not map printers.

> >

> > The only relevant event log I can see says, "...network name cannot be

> > found"

> >

> > If I go to add a printer manually on the TS, and I choose local printer,

> > and

> > when I try to choose a port on the drop down the list, the only ports

> > available are The LPT ports, The COM Ports, The TS033-035 show inactive TS

> > port. There is nothing associated with the connected client's computer

> > name,

> > etc.--only the default ports are listed.

> >

> > Also, I checked our firewall settings and the rule for the first TS that

> > is

> > working fine is identical to the second TS rule.

> >

> > Any help would be greatly appreciated.

> >

> >

> > "Priya Raghavan [MSFT]" wrote:

> >

> >> Are there any logs in the Event Viewer regarding why the printers were

> >> not

> >> redirected?

> >>

> >> Also, I didnt quite get this line:

> >> "When we try to manually add a printer from the remote session logged on

> >> as

> >> the client, the "drop-down list" does not even show their TS session."

> >>

> >> Are you able to add the printer on the session and point it to the

> >> redirected COM or LPT port to which it is connected in the client side?

> >> What

> >> does this "drop down list" display ?

> >>

> >> --

> >> Thanks,

> >> Priya.

> >>

> >> --

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >> "razor" <razor@discussions.microsoft.com> wrote in message

> >> news:9F3F711A-0D47-4C63-BA28-E393A17B6228@microsoft.com...

> >> > Yes, it defaulted to that, but I checked and it is still selected.

> >> >

> >> > sd

> >> >

> >> > "Bart Van Vugt" wrote:

> >> >

> >> >> Do the have printer mapping enabled in the RDP connection?

> >> >>

> >> >> "razor" wrote:

> >> >>

> >> >> > Yes, what else can it be?

> >> >> >

> >> >> > sd

> >> >> >

> >> >> > "Bart Van Vugt" wrote:

> >> >> >

> >> >> > > Do you have the correct drivers installed on your TS?

> >> >> > >

> >> >> > > "razor" wrote:

> >> >> > >

> >> >> > > > Hello--

> >> >> > > >

> >> >> > > > We have gone into a partnership with another company that needs

> >> >> > > > to

> >> >> > > > access a

> >> >> > > > Terminal Server on our network and then print back to their

> >> >> > > > local

> >> >> > > > printers.

> >> >> > > > We do it here with our two remote offices on separate subnets,

> >> >> > > > but

> >> >> > > > for some

> >> >> > > > reason it won't work with our partner.

> >> >> > > >

> >> >> > > > When we try to manually add a printer from the remote session

> >> >> > > > logged on as

> >> >> > > > the client, the "drop-down list" does not even show their TS

> >> >> > > > session.

> >> >> > > >

> >> >> > > > We are speculating that there is a limitation on their firewall,

> >> >> > > > but we are

> >> >> > > > not sure. As I mentioned, we remote in from other locations and

> >> >> > > > it

> >> >> > > > works.

> >> >> > > >

> >> >> > > > Both our network and our partner's are running Windows 2003.

> >> >> > > >

> >> >> > > > Many thanks,

> >> >> > > >

> >> >> > > > sd

> >>

> >>

>

>