New PC from MESH, UK

[Spoon242]

Hello, this is my first post.

 

 

I have recently bought a new desktop tower PC from MESH. When it arrived it did not work, that issue is now resolved.

 

I have a new issue right from the word go, from taking it out of the box.

 

I switch the PC on.

The bios screen runs.

Windows Vista begins, the load screen with the green scrolling blip begins.

It freezes there.

I press reset on my PC

Reboot begins again, this time I have Windows did not shut down correctly message and what mode would I like to start in question.

I start in normal mode, Windows continue to load and the PC runs perfectly well.

 

This sequence is every time I switch on from a cold start up.

 

Questions and idead please?

 

 

Julian

[Guest Wolfeymole]

Hi Julian

 

Welcome to FPCH

 

Is this Mesh box still under guarantee?

[Spoon242]

Hiya,

 

Yeah, it is still under guarantee.....

Trouble is since I have owned this PC I have used it for 2 days out of a month. I am close to asking for a refund. The company, MESH, advertise themselves as 'Award winning computers' but I dont agree. tech support is just read from crib sheets with set answers.

[Guest Wolfeymole]

I have seen their "support" and have to agree.

 

Our policy is that when a machine is still under guarantee it is down to the seller to rectify the situation.

 

It is their legal obligation under British Law to ensure a product is fit for the purpose for which it is intended.

 

This is not a cop out or a shirking away from the issue by us but the fact that should we offer advice with regard to measures being taken it could invalidate the warranty that you have.

 

Please understand this aspect Julian.

[Spoon242]

I understand, if that is the case I will phone them tomorrow and go through the crib sheets with them. If there is no more success, can you recommend another PC company to shop at instead maybe?

I have heard poor reports on cube....

[Guest Wolfeymole]

I myself use an HP box at the moment, it's very good and the support is excellent.

 

In the past I have used Dell, they are equally good.

 

I would suggest to anyone reading this and are contemplating buying a new computer to do research on the given company, do they have good support, ie, a good driver database, manuals etc.

[dan m]

Depending what you will many use it for Apple mac are awesome, fast,never had mine crash on me, and from what i hear when people do have questions or problems the support is great too.