Irritating pop-up

[squid]

Have recently acquired wireless broadband and for 4 weeks this has been fine, while online after 2 hrs or so I have received this pop-up box:

 

jpqs.exe - no disk

there is no disk in the drive, please insert a disc into drive\device\harddisk1\dr2

 

it just so happened that since this message my internet connection has been poor since (disconnecting every minute) apart from right now! anyone familiar with this message and is it related to me being wireless? this is the best connection i've had since tuesday.

 

thanks all!:confused:

[Guest Wolfeymole]

It sounds like some crappy malware has parked it's arse in your system Squid.

 

Follow the procedure below and get back to us.

 

Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

[*]Click Finish.

[*]The program will download and update itself if it finds the necessity to do so. Please allow this.

[*]Once the program has loaded, select Perform full scan, then click Scan.

 

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*]When the scan is complete, click OK, and then Show Results to view the results.

[*]Make sure that every entry is selected, and click Remove Selected.

[*]Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:
   

    

   [*]Click the Close button to leave the control center screen.

   [*]On the main screen, under Scan for Harmful Software click Scan your computer.

   [*]On the left, make sure you check mark All the Fixed Drives.

   [*]On the right, under Complete Scan, choose Perform Complete Scan.

   [*]Click Next to start the scan. Please be patient while it scans your computer.

   [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*]Make sure every entry has a check mark next to it and click Next.

   [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*]Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[squid]

probs

 

That's great but again I'm having connection problems (ie disconnecting every 30 seconds and asking me to redial via the dial-up connection box!) I wouldn't be able to download anything.... do you think this is related or just a wireless broadband problem? cheers again for your help...

[RandyL]

Getting a dial-up prompt when you are on broadband is troubling. The pop-up message could be a java problem or malware. Since this message and your internet connection problem started at the same time you really should perform the scans.

 

Download ATF, Malwarebytes and SuperAntispyware to another computer. Also download these two updates.

Download Malwarebytes' Anti-Malware Database - GT500.org

SUPERAntiSpyware.com - Database Definition Information

 

Burn them to disk or put them on a usb stick and transfer them to your computer. Follow the guide Wolfeymole provided.

 

After those scans if your internet connection is stable run the Eset scan.

[squid]

contd.

 

have installed the aforementioned and have followed steps 1-3 which seemed ok, pop-up is still here though and the internet connection has crashed once but is working right now. I cannot access ESET as the page is currently unavailable even though I've tried half a dozen times. Is this just temp? I also don't see systems restore after system tools, it doesn't seem to be listed.... cheers

[RandyL]

Sorry squid. It seems you're running Windows 2000. I don't think you have System Restore.

 

The Eset page is working for me. You'll need to use IE to run the Eset scan.

 

Did the other scans find anything?

[squid]

contd..

 

the scans did pick up bad files and I deleted following the steps but i'm still losing internet connection and the pop-up remains... could you explain the eset bit, when you say use ie to run it? cheers bud.:)

[Guest Wolfeymole]

You need to run Internet Explorer and then go to Eset Sqid.