My Dell 9150 dimension computer

[URCHIN2009]

Hi everybody, can anyone assist me with the above named computer.This week I installed a TV/Tuner card at my local store,when retuned I could not log in to windows, it would not accept my password even though the mouse was working,but the keyboard did not

allow me to use it, the up and down keys worked, and I was able to bring the F8 page up

I selected the Safe mode, but nothing occured.

If no solution will I have to reboot and loose every thing ?

I would be very grateful for any suggestions.

 

Awaiting your replies please

 

Regards :- URCHIN2009

[Plastic Nev]

Hi Urchin,

Was the card fitted by the shop or dealer?

If fitted by the dealer, it is their responsibility to help you out as they have obviously changed some setting somewhere in whatever they did.

 

In this case we will always recommend you return the machine at the earliest opportunity as the dealer should have given some warranty on their work.

 

Any help we give may actually break any warranty agreement with that dealer, and possibly leave you with a not working computer.

 

So please take it back, explain what has happened since they fitted the card.

Please let us know how you get on.

Nev.

[URCHIN2009]

Dell dimension problem

 

Hi Nev, just to inform you, still having problems with computer, still awaiting for the shop owner to contact me, shop not open for the last few days.

Thinking of taking the computer to another computer repairer, or else I will never get the problem sorted.

Tried another key board, with no success.

 

Regards :- URCHIN2009

[danzil]

if you can get into safe mode can you login at all....as administrator would be best.

if so i would then go into control panel then into user accounts, and remove the password for your account then reboot....see if you can login to your account....

 

is your keyboard USB, Wireless, PS/2.

 

i would also try from the point of the keyboard not working, try removing it then plugging it back in,,especailly if its USB.

 

other then that definatly take it back to the ORIGINAL shop that fitted the card,,,if you take it to another that will still void the warrenty.

 

regards

danzil

 

post back the keyboard type,,,out of interest.:)

[URCHIN2009]

Dell 9150 computer

 

Hi Danzil, thanks for your response, I am unable to log in , when I select F8 & select safe mode it takes me to next stage and I select Windows XP Media Center, the next page is for Log in to Windows this is where the problem starts I attempt to install my password via the computer keys, nothing occurs, even though I have attempted logging in by administrator no joy.

My name appears in one of the boxes, but cannot delete to attempt putting in the word

administrator.

It's doing my head in:confused:

 

REGARDS :- URCHIN2009

[Guest Wolfeymole]

As Danzil said Urchin is this keyboard connected via;

 

USB

 

Wireless

 

PS2

[URCHIN2009]

Re my computer problem

 

Hi once again Danzil

Keyboard is an USB connection

 

Regards :- URCHIN2009

[danzil]

ok so have you tried, dissconnect the usb keyboard when it cuts out, then give it a minute then re connect it.....i have had a similar issue on an old motherboard,,,,couldnt really fix it in the end....not saying that is the case with you though...give that a try then post back....

regards

danzil

:)

[Tootech]

I've seen this before on a Dell 9100 series. Correct me if I am wrong, but there is no PS2 connector on these machines - only USB.

 

What is happening I think is that the keyboard is working prior to Windows loading and once Windows loads your keyboard function is lost.

 

Can you remember which USB port your keyboard was originally plugged in to? If you can, plug it back in the same port, boot up to Safe Mode - leave your PC for 10 miniutes or so before logging in. That gives Windows time to deal with devices plugged into USB ports.

 

Then attempt to log in.

[danzil]

have you followed tootechs advice.

any joy at logging in yet....

no ps/2 thats just stupid, why make a board with out one,,,,,yeah i know USB's are popular then anything but crikey.....

seen a few dells with just USB never had this issue though........

have you removed hte usb keyboard and plugged it into anther slot as yet mate.

regards

danzil

[samuria]

have you followed tootechs advice.

any joy at logging in yet....

no ps/2 thats just stupid, why make a board with out one,,,,,yeah i know USB's are popular then anything but crikey.....

seen a few dells with just USB never had this issue though........

have you removed hte usb keyboard and plugged it into anther slot as yet mate.

regards

danzil

 

Can you get to the bios? The chances are that there is a setting in the bios for usb keyboard legacy support or similar make sure that is set to enabled.

 

Next can you press F8 on startup and get the command prompt or it could be called recovery consul. Can you then get a dos window you may then be able to enter the username password within dos. If you then get logged in type

 

net user <username>

 

So that would be

net user admin

 

it will ask for a password just press return to make it no password

 

The username to use is the one that comes up as default so you dont have to type the username.

 

If that work try starting normally and press return when asked for a password or click with the mouse

 

The problem is likely to be that installing a card has changed the configuration so windows is finding the keyboard as a new device and wont load the drivers until you loggin.

 

You could try in the bios to do a pci/usb reset so everything will be reset.

 

You could try removing the new card you said you fitted it.

[danzil]

i cant see it being a driver not loading until you are logged in.,,,but feel free to try..

USB keyboard should use a generic driver unless supplied with a cd.

truning on legacy might cause it to kick start but i doubt that too .

anyway give it all a try you just never know.

regards

danzil

have you got to the login screen and tried changing usb ports...or even changing the keyboard full stop...let us know

[URCHIN2009]

My Dell 9150 Dimension computer

 

Hi all, I would like to thank all the people that gave me replies and advice on how to cure my computer problem, at long last my machine is back at the computer store, hoping that he can resolve the problem ? also I have loaned my Dell computer discs.

Lets hope he will get some luck.

Regards :- URCHIN2009:)