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Posted

Hi there,

 

Can anyone please help me? My internet connection always cuts out if I use my disc drive for anything (playing an audio cd, installing a program etc). I have to then restart the PC as it won't reconnect.

I really need to sort this out now, as I am trying to set up a wireless connection and I have to use a CD-ROM to set it up, and I need to maintain a connection whilst going through the process.

Any ideas? I would be most grateful to have this resolved...

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Posted

Hello and Welcome to Extreme Tech Support - Free PC Help :wave:

Enjoy the forums :)

 

Check Device Manager:

  • Right-Click My Computer and select Properties
  • Click on the Hardware Tab and click on Device Manager
  • Is there any yellow ! or red x by any of the devices?

 

 

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  • 2 weeks later...
Posted
Hello and Welcome to Extreme Tech Support - Free PC Help :wave:

 

Enjoy the forums :)

 

 

Check Device Manager:

  • Right-Click My Computer and select Properties
  • Click on the Hardware Tab and click on Device Manager
  • Is there any yellow ! or red x by any of the devices?

 

There aren't any yellow ! or red x

Posted

Hi,

 

Lots of questions.............

 

1. Laptop or desktop ?

 

2. How are you connecting to the internet .....router ? modem? Dialup ? when you are getting disconnected ?

 

3. If router - does this function normally until you connect the CD ROM drive ?

 

4. If you are not connected to the internet does your CD drive function normally ?

 

5. How is your CD drive connected ? IDE / SATA cable ? Does it have its own cable or shared?

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

MiniToolBox

Network Test

Wireless Test

Posted
Hi,

 

Lots of questions.............

 

1. Laptop or desktop ?

 

2. How are you connecting to the internet .....router ? modem? Dialup ? when you are getting disconnected ?

 

3. If router - does this function normally until you connect the CD ROM drive ?

 

4. If you are not connected to the internet does your CD drive function normally ?

 

5. How is your CD drive connected ? IDE / SATA cable ? Does it have its own cable or shared?

 

Desktop.

ADSL modem at the moment.

Drive functions normally but disconnects the internet immediately.

I don't know what cable it uses (and I don't know the difference between IDE & SATA!), sorry.

Posted

Switch off at the wall - leave the plug in to maintain the earth connection with your motherboard.

 

If you take the side panel off and look inside the cable connected to your CD Drive - if it is a broad grey cable with 80 wires....it is IDE.

 

If this is on its own cable ( not attached to the hard drive ) is there an empty connection on the motherboard that you can try ?

There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !!

 

MiniToolBox

Network Test

Wireless Test

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