Problems playing DVDs / power shutting off

[Hannah792]

Dear all

 

Firstly, thanks for reading. I hope someone can help me.

 

Basically, I have had my Toshiba for about one year now and recently, when I have been playing DVDs on Windows media player, my computer will completely shut off (no power at all). Timing varies, but is usually between 15 and 30 mins into the DVD. Once it has shut down completely, it will take about 5 mins before I get any power back at all. Once I have power back and try and turn back on, the computer will shut out at least 3 times consecutively whilst trying to reboot. I can no longer get through a movie, or even an episode of Friends (lol)!

 

Can someone help me? I'm not too 'in the know' with technical terms.... so be gentle please!!

 

Thanks again,

 

Hannah

[Guest Wolfeymole]

Hello Hannah

 

Welcome to FPCH

 

Is this a laptop or a desktop model?

 

It sounds like an overheating issue here.

[Hannah792]

Hi, thanks for replying so quickly!!!! Its a laptop (sorry, should have mentioned that)...

 

If its an overheating issue, is the best bet taking it to get fixed at PC world or somewhere similar?

 

Hannah

[Guest Wolfeymole]

Well before I say anything else please don't take it to PC World as in my opinion their expertise in that department is not very good.

 

Do you work on it on a surface that has good airflow underneath the laptop as this is crucial, turn it over and have a look at the vents and see if they are clogged with dust and debris.

 

If this were a desktop machine that could be opened up easily then I'd suggest obtaining a can of compressed air and give it a good blow out.

 

Laptops of course by their very nature are finicky and I'd suggest it may need a good service but I'm open to opinions from the other members.

[Tootech]

I'd go along with the can of compressed air idea.

 

If that doesn't work, you'll probably need a good tech to take out the fan assembly, check it works, clean it, reseat it and then test it for you.

[danzil]

agreed.

if the underneath does look clean of dust, try running it for a while on top f a couple of books.

in other words rest it on them but not too the point of blocking the fans....

does it stay on for longer.....

 

regards

danzil