storage server 2003 will not shutdown or reboot

[Guest Cindy B]

Help....

We have a storage server that is being preped for production and it will NOT

shutdown or restart???? It is an HP storage works 600 - with MS Storage

server 2003 loaded.

I haven't had much luck in finding anything - What I find points to Avast

virus protection - We use MaAffee- and I actaully have tried disabling that,

which did not make a difference. We have teamed nics - which we have

unteamed... did not help.

I have all updates current, including SP2... I had to do cold shutdowns to

apply these. To no avail.

Any ideas would be greatly appreciated!!! thanks in advance for your time

and help!!!

Cindy

--

Cindy B

[Guest NeilH]

Re: storage server 2003 will not shutdown or reboot

 

Normal question - What is in the event log?

 

"Cindy B" <benedett@brainerd.net> wrote in message

news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

> Help....

> We have a storage server that is being preped for production and it will

NOT

> shutdown or restart???? It is an HP storage works 600 - with MS Storage

> server 2003 loaded.

> I haven't had much luck in finding anything - What I find points to Avast

> virus protection - We use MaAffee- and I actaully have tried disabling

that,

> which did not make a difference. We have teamed nics - which we have

> unteamed... did not help.

> I have all updates current, including SP2... I had to do cold shutdowns to

> apply these. To no avail.

> Any ideas would be greatly appreciated!!! thanks in advance for your time

> and help!!!

> Cindy

> --

> Cindy B

[Guest Cindy B]

Re: storage server 2003 will not shutdown or reboot

 

sorry - should have mentioned that. No event log is generated at any restart

or shutdown attempt??? Only if I do a cold shutdown - then I get the

"unexpected shutdownn" message.

Also, this is a 32 bit app.

--

Cindy B

 

 

"NeilH" wrote:

> Normal question - What is in the event log?

>

> "Cindy B" <benedett@brainerd.net> wrote in message

> news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

> > Help....

> > We have a storage server that is being preped for production and it will

> NOT

> > shutdown or restart???? It is an HP storage works 600 - with MS Storage

> > server 2003 loaded.

> > I haven't had much luck in finding anything - What I find points to Avast

> > virus protection - We use MaAffee- and I actaully have tried disabling

> that,

> > which did not make a difference. We have teamed nics - which we have

> > unteamed... did not help.

> > I have all updates current, including SP2... I had to do cold shutdowns to

> > apply these. To no avail.

> > Any ideas would be greatly appreciated!!! thanks in advance for your time

> > and help!!!

> > Cindy

> > --

> > Cindy B

>

>

>

[Guest NeilH]

Re: storage server 2003 will not shutdown or reboot

 

Ok, next question, when you ask for a reboot, what does it do?

 

"Cindy B" <benedett@brainerd.net> wrote in message

news:4EDC50F3-AD77-455F-98C5-F4A933785B47@microsoft.com...

> sorry - should have mentioned that. No event log is generated at any

restart

> or shutdown attempt??? Only if I do a cold shutdown - then I get the

> "unexpected shutdownn" message.

> Also, this is a 32 bit app.

> --

> Cindy B

>

>

> "NeilH" wrote:

>

> > Normal question - What is in the event log?

> >

> > "Cindy B" <benedett@brainerd.net> wrote in message

> > news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

> > > Help....

> > > We have a storage server that is being preped for production and it

will

> > NOT

> > > shutdown or restart???? It is an HP storage works 600 - with MS

Storage

> > > server 2003 loaded.

> > > I haven't had much luck in finding anything - What I find points to

Avast

> > > virus protection - We use MaAffee- and I actaully have tried disabling

> > that,

> > > which did not make a difference. We have teamed nics - which we have

> > > unteamed... did not help.

> > > I have all updates current, including SP2... I had to do cold

shutdowns to

> > > apply these. To no avail.

> > > Any ideas would be greatly appreciated!!! thanks in advance for your

time

> > > and help!!!

> > > Cindy

> > > --

> > > Cindy B

> >

> >

> >

[Guest Cindy B]

Re: storage server 2003 will not shutdown or reboot

 

It does nothing. I've tried the restart box that you get when updates need a

restart... the box goes away but nothing happens. Same if I use Start-->

shutdown or Start--> restart. I clidk it, the box just disappears - nothing

happens.

I also tried doing a shutdown /r at a cmd line - there I get the little

count down warning screen that it will shutdown in 30 seconds. - but then

again, the box disappears and nothing.

--

Cindy B

 

 

"NeilH" wrote:

> Ok, next question, when you ask for a reboot, what does it do?

>

> "Cindy B" <benedett@brainerd.net> wrote in message

> news:4EDC50F3-AD77-455F-98C5-F4A933785B47@microsoft.com...

> > sorry - should have mentioned that. No event log is generated at any

> restart

> > or shutdown attempt??? Only if I do a cold shutdown - then I get the

> > "unexpected shutdownn" message.

> > Also, this is a 32 bit app.

> > --

> > Cindy B

> >

> >

> > "NeilH" wrote:

> >

> > > Normal question - What is in the event log?

> > >

> > > "Cindy B" <benedett@brainerd.net> wrote in message

> > > news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

> > > > Help....

> > > > We have a storage server that is being preped for production and it

> will

> > > NOT

> > > > shutdown or restart???? It is an HP storage works 600 - with MS

> Storage

> > > > server 2003 loaded.

> > > > I haven't had much luck in finding anything - What I find points to

> Avast

> > > > virus protection - We use MaAffee- and I actaully have tried disabling

> > > that,

> > > > which did not make a difference. We have teamed nics - which we have

> > > > unteamed... did not help.

> > > > I have all updates current, including SP2... I had to do cold

> shutdowns to

> > > > apply these. To no avail.

> > > > Any ideas would be greatly appreciated!!! thanks in advance for your

> time

> > > > and help!!!

> > > > Cindy

> > > > --

> > > > Cindy B

> > >

> > >

> > >

>

>

>

[Guest Harry Bates]

Re: storage server 2003 will not shutdown or reboot

 

Have you tried with the /f switch on shutdown.exe? This will slam the door

on what process is hanging, but you may be able to read an event or see some

type of error message when the box finally does come up. Another question

would be are you trying to shut it down via terminal services or are you

physically at the console?

 

"Cindy B" <benedett@brainerd.net> wrote in message

news:ACBA28FB-A576-4E18-A55B-70A59C25B8B8@microsoft.com...

> It does nothing. I've tried the restart box that you get when updates

> need a

> restart... the box goes away but nothing happens. Same if I use Start-->

> shutdown or Start--> restart. I clidk it, the box just disappears -

> nothing

> happens.

> I also tried doing a shutdown /r at a cmd line - there I get the little

> count down warning screen that it will shutdown in 30 seconds. - but then

> again, the box disappears and nothing.

> --

> Cindy B

>

>

> "NeilH" wrote:

>

>> Ok, next question, when you ask for a reboot, what does it do?

>>

>> "Cindy B" <benedett@brainerd.net> wrote in message

>> news:4EDC50F3-AD77-455F-98C5-F4A933785B47@microsoft.com...

>> > sorry - should have mentioned that. No event log is generated at any

>> restart

>> > or shutdown attempt??? Only if I do a cold shutdown - then I get the

>> > "unexpected shutdownn" message.

>> > Also, this is a 32 bit app.

>> > --

>> > Cindy B

>> >

>> >

>> > "NeilH" wrote:

>> >

>> > > Normal question - What is in the event log?

>> > >

>> > > "Cindy B" <benedett@brainerd.net> wrote in message

>> > > news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

>> > > > Help....

>> > > > We have a storage server that is being preped for production and it

>> will

>> > > NOT

>> > > > shutdown or restart???? It is an HP storage works 600 - with MS

>> Storage

>> > > > server 2003 loaded.

>> > > > I haven't had much luck in finding anything - What I find points to

>> Avast

>> > > > virus protection - We use MaAffee- and I actaully have tried

>> > > > disabling

>> > > that,

>> > > > which did not make a difference. We have teamed nics - which we

>> > > > have

>> > > > unteamed... did not help.

>> > > > I have all updates current, including SP2... I had to do cold

>> shutdowns to

>> > > > apply these. To no avail.

>> > > > Any ideas would be greatly appreciated!!! thanks in advance for

>> > > > your

>> time

>> > > > and help!!!

>> > > > Cindy

>> > > > --

>> > > > Cindy B

>> > >

>> > >

>> > >

>>

>>

>>

[Guest Cindy B]

Re: storage server 2003 will not shutdown or reboot

 

Thank you!!!!

Yes, the /f created 2 error messages which pointed me to the HP All in 1

storage system mangement tool. that is in the start up, so I've left it

minmized... as long as I close it, the server restarts and shuts down great!

thanks you so much!!!!!

--

Cindy B

 

 

"Harry Bates" wrote:

> Have you tried with the /f switch on shutdown.exe? This will slam the door

> on what process is hanging, but you may be able to read an event or see some

> type of error message when the box finally does come up. Another question

> would be are you trying to shut it down via terminal services or are you

> physically at the console?

>

> "Cindy B" <benedett@brainerd.net> wrote in message

> news:ACBA28FB-A576-4E18-A55B-70A59C25B8B8@microsoft.com...

> > It does nothing. I've tried the restart box that you get when updates

> > need a

> > restart... the box goes away but nothing happens. Same if I use Start-->

> > shutdown or Start--> restart. I clidk it, the box just disappears -

> > nothing

> > happens.

> > I also tried doing a shutdown /r at a cmd line - there I get the little

> > count down warning screen that it will shutdown in 30 seconds. - but then

> > again, the box disappears and nothing.

> > --

> > Cindy B

> >

> >

> > "NeilH" wrote:

> >

> >> Ok, next question, when you ask for a reboot, what does it do?

> >>

> >> "Cindy B" <benedett@brainerd.net> wrote in message

> >> news:4EDC50F3-AD77-455F-98C5-F4A933785B47@microsoft.com...

> >> > sorry - should have mentioned that. No event log is generated at any

> >> restart

> >> > or shutdown attempt??? Only if I do a cold shutdown - then I get the

> >> > "unexpected shutdownn" message.

> >> > Also, this is a 32 bit app.

> >> > --

> >> > Cindy B

> >> >

> >> >

> >> > "NeilH" wrote:

> >> >

> >> > > Normal question - What is in the event log?

> >> > >

> >> > > "Cindy B" <benedett@brainerd.net> wrote in message

> >> > > news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

> >> > > > Help....

> >> > > > We have a storage server that is being preped for production and it

> >> will

> >> > > NOT

> >> > > > shutdown or restart???? It is an HP storage works 600 - with MS

> >> Storage

> >> > > > server 2003 loaded.

> >> > > > I haven't had much luck in finding anything - What I find points to

> >> Avast

> >> > > > virus protection - We use MaAffee- and I actaully have tried

> >> > > > disabling

> >> > > that,

> >> > > > which did not make a difference. We have teamed nics - which we

> >> > > > have

> >> > > > unteamed... did not help.

> >> > > > I have all updates current, including SP2... I had to do cold

> >> shutdowns to

> >> > > > apply these. To no avail.

> >> > > > Any ideas would be greatly appreciated!!! thanks in advance for

> >> > > > your

> >> time

> >> > > > and help!!!

> >> > > > Cindy

> >> > > > --

> >> > > > Cindy B

> >> > >

> >> > >

> >> > >

> >>

> >>

> >>

>

>

>

[Guest Harry Bates]

Re: storage server 2003 will not shutdown or reboot

 

You're welcome Cindy.

 

"Cindy B" <benedett@brainerd.net> wrote in message

news:FBFA4F07-814C-4BB1-8B0B-84EA98B0C226@microsoft.com...

> Thank you!!!!

> Yes, the /f created 2 error messages which pointed me to the HP All in 1

> storage system mangement tool. that is in the start up, so I've left it

> minmized... as long as I close it, the server restarts and shuts down

> great!

> thanks you so much!!!!!

> --

> Cindy B

>

>

> "Harry Bates" wrote:

>

>> Have you tried with the /f switch on shutdown.exe? This will slam the

>> door

>> on what process is hanging, but you may be able to read an event or see

>> some

>> type of error message when the box finally does come up. Another question

>> would be are you trying to shut it down via terminal services or are you

>> physically at the console?

>>

>> "Cindy B" <benedett@brainerd.net> wrote in message

>> news:ACBA28FB-A576-4E18-A55B-70A59C25B8B8@microsoft.com...

>> > It does nothing. I've tried the restart box that you get when updates

>> > need a

>> > restart... the box goes away but nothing happens. Same if I use

>> > Start-->

>> > shutdown or Start--> restart. I clidk it, the box just disappears -

>> > nothing

>> > happens.

>> > I also tried doing a shutdown /r at a cmd line - there I get the little

>> > count down warning screen that it will shutdown in 30 seconds. - but

>> > then

>> > again, the box disappears and nothing.

>> > --

>> > Cindy B

>> >

>> >

>> > "NeilH" wrote:

>> >

>> >> Ok, next question, when you ask for a reboot, what does it do?

>> >>

>> >> "Cindy B" <benedett@brainerd.net> wrote in message

>> >> news:4EDC50F3-AD77-455F-98C5-F4A933785B47@microsoft.com...

>> >> > sorry - should have mentioned that. No event log is generated at

>> >> > any

>> >> restart

>> >> > or shutdown attempt??? Only if I do a cold shutdown - then I get

>> >> > the

>> >> > "unexpected shutdownn" message.

>> >> > Also, this is a 32 bit app.

>> >> > --

>> >> > Cindy B

>> >> >

>> >> >

>> >> > "NeilH" wrote:

>> >> >

>> >> > > Normal question - What is in the event log?

>> >> > >

>> >> > > "Cindy B" <benedett@brainerd.net> wrote in message

>> >> > > news:B1390C63-AF84-414C-87B6-03852B7FF577@microsoft.com...

>> >> > > > Help....

>> >> > > > We have a storage server that is being preped for production and

>> >> > > > it

>> >> will

>> >> > > NOT

>> >> > > > shutdown or restart???? It is an HP storage works 600 - with MS

>> >> Storage

>> >> > > > server 2003 loaded.

>> >> > > > I haven't had much luck in finding anything - What I find points

>> >> > > > to

>> >> Avast

>> >> > > > virus protection - We use MaAffee- and I actaully have tried

>> >> > > > disabling

>> >> > > that,

>> >> > > > which did not make a difference. We have teamed nics - which we

>> >> > > > have

>> >> > > > unteamed... did not help.

>> >> > > > I have all updates current, including SP2... I had to do cold

>> >> shutdowns to

>> >> > > > apply these. To no avail.

>> >> > > > Any ideas would be greatly appreciated!!! thanks in advance for

>> >> > > > your

>> >> time

>> >> > > > and help!!!

>> >> > > > Cindy

>> >> > > > --

>> >> > > > Cindy B

>> >> > >

>> >> > >

>> >> > >

>> >>

>> >>

>> >>

>>

>>

>>