CD/DVD tray will not open

[Guest stjon]

My DVD writer is behaving very strangely, and it does not appear to be a

machanical problem because it can open/close on occasion. The tray sometimes

opens immediately whilst system is booting, but the button won't make it

close. If it is closed, the button does nothing, but it can be opened with a

paperclip after a while. If a disc is inserted, it is not read. I've noticed

that when it DOES close now, it goes back in very rapidly, whereas before all

this started the opening and closing were both 'normal' and unhurried.

 

I have recently downloaded a number of video editing programs (which are all

rubbish, but that's a separate issue!) and I now have pop ups galore being

blocked by my pop up stopper. I have tried the tray button whilst in BIOS

setup and it's still dead. I am at my wits end. I have downloaded spyware

software which says it is not able to delete all the nasties it is finding. I

am sure it said it had found MSBlast at one point but I've searched that

filename and nothing is found.

 

I've also downloaded Windows Defender and disabled a number of startup

programs - could I have stopped something that the CD tray needs?

ANY advice gratefully received.

It feels like my PC has been taken over by something...

 

Steve

[Guest R. McCarty]

Re: CD/DVD tray will not open

 

If the installs where very recent, you might want to do a System Restore to

a date before the infections got onto the PC. Cleaning up Malware can be

a time consuming process. Here is a good tutorial on how to proceed:

http://elephantboycomputers.com/page2.html#Removing_Malware

 

"stjon" <stjon@discussions.microsoft.com> wrote in message

news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

> My DVD writer is behaving very strangely, and it does not appear to be a

> machanical problem because it can open/close on occasion. The tray

> sometimes

> opens immediately whilst system is booting, but the button won't make it

> close. If it is closed, the button does nothing, but it can be opened with

> a

> paperclip after a while. If a disc is inserted, it is not read. I've

> noticed

> that when it DOES close now, it goes back in very rapidly, whereas before

> all

> this started the opening and closing were both 'normal' and unhurried.

>

> I have recently downloaded a number of video editing programs (which are

> all

> rubbish, but that's a separate issue!) and I now have pop ups galore being

> blocked by my pop up stopper. I have tried the tray button whilst in BIOS

> setup and it's still dead. I am at my wits end. I have downloaded spyware

> software which says it is not able to delete all the nasties it is

> finding. I

> am sure it said it had found MSBlast at one point but I've searched that

> filename and nothing is found.

>

> I've also downloaded Windows Defender and disabled a number of startup

> programs - could I have stopped something that the CD tray needs?

> ANY advice gratefully received.

> It feels like my PC has been taken over by something...

>

> Steve

>

>

[Guest stjon]

Re: CD/DVD tray will not open

 

Thanks for the prompt reply! Yes, I've tried a restore to a week previous and

nothing changed for the better. I'll check out the malware link though -

thanks.

 

Just whilst I remember (cos it just happened again) I hear fairly frequently

the quiet 'metallic click click' noise that I normally get when moving

between IE Explorer windows, but nothing is evident on screen?? Don't know if

readers will know what I mean by that description!

 

Steve

 

"R. McCarty" wrote:

> If the installs where very recent, you might want to do a System Restore to

> a date before the infections got onto the PC. Cleaning up Malware can be

> a time consuming process. Here is a good tutorial on how to proceed:

> http://elephantboycomputers.com/page2.html#Removing_Malware

>

> "stjon" <stjon@discussions.microsoft.com> wrote in message

> news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

> > My DVD writer is behaving very strangely, and it does not appear to be a

> > machanical problem because it can open/close on occasion. The tray

> > sometimes

> > opens immediately whilst system is booting, but the button won't make it

> > close. If it is closed, the button does nothing, but it can be opened with

> > a

> > paperclip after a while. If a disc is inserted, it is not read. I've

> > noticed

> > that when it DOES close now, it goes back in very rapidly, whereas before

> > all

> > this started the opening and closing were both 'normal' and unhurried.

> >

> > I have recently downloaded a number of video editing programs (which are

> > all

> > rubbish, but that's a separate issue!) and I now have pop ups galore being

> > blocked by my pop up stopper. I have tried the tray button whilst in BIOS

> > setup and it's still dead. I am at my wits end. I have downloaded spyware

> > software which says it is not able to delete all the nasties it is

> > finding. I

> > am sure it said it had found MSBlast at one point but I've searched that

> > filename and nothing is found.

> >

> > I've also downloaded Windows Defender and disabled a number of startup

> > programs - could I have stopped something that the CD tray needs?

> > ANY advice gratefully received.

> > It feels like my PC has been taken over by something...

> >

> > Steve

> >

> >

>

>

>

[Guest R. McCarty]

Re: CD/DVD tray will not open

 

Disk drives all have some level of sound as the head pivots over the

platters.

Most any type of "Click" sound isn't a good thing if it's coming from the

HD.

You should probably do a Read-Only Chkdsk on your Windows volume &

verify the drive isn't "Dirty". Of course the sounds could be part of

Windows

default sound scheme ( if it's enabled ). Either way you should probably do

a

few maintenance operations ( Chkdsk [ only if data is backed up ], defrag &

those Malware steps from Malke's site.

 

"stjon" <stjon@discussions.microsoft.com> wrote in message

news:9D79E297-03DC-4405-BCC6-7A6C8A299002@microsoft.com...

> Thanks for the prompt reply! Yes, I've tried a restore to a week previous

> and

> nothing changed for the better. I'll check out the malware link though -

> thanks.

>

> Just whilst I remember (cos it just happened again) I hear fairly

> frequently

> the quiet 'metallic click click' noise that I normally get when moving

> between IE Explorer windows, but nothing is evident on screen?? Don't know

> if

> readers will know what I mean by that description!

>

> Steve

>

> "R. McCarty" wrote:

>

>> If the installs where very recent, you might want to do a System Restore

>> to

>> a date before the infections got onto the PC. Cleaning up Malware can be

>> a time consuming process. Here is a good tutorial on how to proceed:

>> http://elephantboycomputers.com/page2.html#Removing_Malware

>>

>> "stjon" <stjon@discussions.microsoft.com> wrote in message

>> news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

>> > My DVD writer is behaving very strangely, and it does not appear to be

>> > a

>> > machanical problem because it can open/close on occasion. The tray

>> > sometimes

>> > opens immediately whilst system is booting, but the button won't make

>> > it

>> > close. If it is closed, the button does nothing, but it can be opened

>> > with

>> > a

>> > paperclip after a while. If a disc is inserted, it is not read. I've

>> > noticed

>> > that when it DOES close now, it goes back in very rapidly, whereas

>> > before

>> > all

>> > this started the opening and closing were both 'normal' and unhurried.

>> >

>> > I have recently downloaded a number of video editing programs (which

>> > are

>> > all

>> > rubbish, but that's a separate issue!) and I now have pop ups galore

>> > being

>> > blocked by my pop up stopper. I have tried the tray button whilst in

>> > BIOS

>> > setup and it's still dead. I am at my wits end. I have downloaded

>> > spyware

>> > software which says it is not able to delete all the nasties it is

>> > finding. I

>> > am sure it said it had found MSBlast at one point but I've searched

>> > that

>> > filename and nothing is found.

>> >

>> > I've also downloaded Windows Defender and disabled a number of startup

>> > programs - could I have stopped something that the CD tray needs?

>> > ANY advice gratefully received.

>> > It feels like my PC has been taken over by something...

>> >

>> > Steve

>> >

>> >

>>

>>

>>

[Guest Xandros]

Re: CD/DVD tray will not open

 

If the DVD device is opening or not closing while booting and before you

even get to the Desktop then the problem sounds hardware related or possibly

firmware related. Software can't be affecting the drive until Windows loads.

Software isn't going to make the drive open and close more quickly. It

sounds like the motor is failing. Try a firmware upgrade is there is one.

Type in the make and model of the device followed by the word firmware into

your search engine (http://www.google.com) and see if there is a firmware update.

Follow the instructions to flash the drive. If that doesn't help then

replace the device.

 

The spyware is a separate issue. Take the advice here to get rid of it

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

--

 

Xandros

 

 

"stjon" <stjon@discussions.microsoft.com> wrote in message

news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

> My DVD writer is behaving very strangely, and it does not appear to be a

> machanical problem because it can open/close on occasion. The tray

> sometimes

> opens immediately whilst system is booting, but the button won't make it

> close. If it is closed, the button does nothing, but it can be opened with

> a

> paperclip after a while. If a disc is inserted, it is not read. I've

> noticed

> that when it DOES close now, it goes back in very rapidly, whereas before

> all

> this started the opening and closing were both 'normal' and unhurried.

>

> I have recently downloaded a number of video editing programs (which are

> all

> rubbish, but that's a separate issue!) and I now have pop ups galore being

> blocked by my pop up stopper. I have tried the tray button whilst in BIOS

> setup and it's still dead. I am at my wits end. I have downloaded spyware

> software which says it is not able to delete all the nasties it is

> finding. I

> am sure it said it had found MSBlast at one point but I've searched that

> filename and nothing is found.

>

> I've also downloaded Windows Defender and disabled a number of startup

> programs - could I have stopped something that the CD tray needs?

> ANY advice gratefully received.

> It feels like my PC has been taken over by something...

>

> Steve

>

>

[Guest Xandros]

Re: CD/DVD tray will not open

 

R. McCarty I don't see where the OP is talking about hard drive problems in

this thread. The OP is asking about a DVD writer from what I can see.

 

--

 

Xandros

 

 

"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message

news:e5bipPRVIHA.5360@TK2MSFTNGP03.phx.gbl...

> Disk drives all have some level of sound as the head pivots over the

> platters.

> Most any type of "Click" sound isn't a good thing if it's coming from the

> HD.

> You should probably do a Read-Only Chkdsk on your Windows volume &

> verify the drive isn't "Dirty". Of course the sounds could be part of

> Windows

> default sound scheme ( if it's enabled ). Either way you should probably

> do a

> few maintenance operations ( Chkdsk [ only if data is backed up ], defrag

> &

> those Malware steps from Malke's site.

>

> "stjon" <stjon@discussions.microsoft.com> wrote in message

> news:9D79E297-03DC-4405-BCC6-7A6C8A299002@microsoft.com...

>> Thanks for the prompt reply! Yes, I've tried a restore to a week previous

>> and

>> nothing changed for the better. I'll check out the malware link though -

>> thanks.

>>

>> Just whilst I remember (cos it just happened again) I hear fairly

>> frequently

>> the quiet 'metallic click click' noise that I normally get when moving

>> between IE Explorer windows, but nothing is evident on screen?? Don't

>> know if

>> readers will know what I mean by that description!

>>

>> Steve

>>

>> "R. McCarty" wrote:

>>

>>> If the installs where very recent, you might want to do a System Restore

>>> to

>>> a date before the infections got onto the PC. Cleaning up Malware can be

>>> a time consuming process. Here is a good tutorial on how to proceed:

>>> http://elephantboycomputers.com/page2.html#Removing_Malware

>>>

>>> "stjon" <stjon@discussions.microsoft.com> wrote in message

>>> news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

>>> > My DVD writer is behaving very strangely, and it does not appear to be

>>> > a

>>> > machanical problem because it can open/close on occasion. The tray

>>> > sometimes

>>> > opens immediately whilst system is booting, but the button won't make

>>> > it

>>> > close. If it is closed, the button does nothing, but it can be opened

>>> > with

>>> > a

>>> > paperclip after a while. If a disc is inserted, it is not read. I've

>>> > noticed

>>> > that when it DOES close now, it goes back in very rapidly, whereas

>>> > before

>>> > all

>>> > this started the opening and closing were both 'normal' and unhurried.

>>> >

>>> > I have recently downloaded a number of video editing programs (which

>>> > are

>>> > all

>>> > rubbish, but that's a separate issue!) and I now have pop ups galore

>>> > being

>>> > blocked by my pop up stopper. I have tried the tray button whilst in

>>> > BIOS

>>> > setup and it's still dead. I am at my wits end. I have downloaded

>>> > spyware

>>> > software which says it is not able to delete all the nasties it is

>>> > finding. I

>>> > am sure it said it had found MSBlast at one point but I've searched

>>> > that

>>> > filename and nothing is found.

>>> >

>>> > I've also downloaded Windows Defender and disabled a number of startup

>>> > programs - could I have stopped something that the CD tray needs?

>>> > ANY advice gratefully received.

>>> > It feels like my PC has been taken over by something...

>>> >

>>> > Steve

>>> >

>>> >

>>>

>>>

>>>

>

>

[Guest Lem]

Re: CD/DVD tray will not open

 

I assume you mean the "Start Navigation" sound (Windows XP Start.wav).

If you hear that but don't see anything, that's a further suggestion

that you're infected with some malware. The link that both R McCarty

and Xandros gave you is what I would have suggested also.

 

stjon wrote:

> Thanks for the prompt reply! Yes, I've tried a restore to a week previous and

> nothing changed for the better. I'll check out the malware link though -

> thanks.

>

> Just whilst I remember (cos it just happened again) I hear fairly frequently

> the quiet 'metallic click click' noise that I normally get when moving

> between IE Explorer windows, but nothing is evident on screen?? Don't know if

> readers will know what I mean by that description!

>

> Steve

>

> "R. McCarty" wrote:

>

>> If the installs where very recent, you might want to do a System Restore to

>> a date before the infections got onto the PC. Cleaning up Malware can be

>> a time consuming process. Here is a good tutorial on how to proceed:

>> http://elephantboycomputers.com/page2.html#Removing_Malware

>>

>> "stjon" <stjon@discussions.microsoft.com> wrote in message

>> news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

>>> My DVD writer is behaving very strangely, and it does not appear to be a

>>> machanical problem because it can open/close on occasion. The tray

>>> sometimes

>>> opens immediately whilst system is booting, but the button won't make it

>>> close. If it is closed, the button does nothing, but it can be opened with

>>> a

>>> paperclip after a while. If a disc is inserted, it is not read. I've

>>> noticed

>>> that when it DOES close now, it goes back in very rapidly, whereas before

>>> all

>>> this started the opening and closing were both 'normal' and unhurried.

>>>

>>> I have recently downloaded a number of video editing programs (which are

>>> all

>>> rubbish, but that's a separate issue!) and I now have pop ups galore being

>>> blocked by my pop up stopper. I have tried the tray button whilst in BIOS

>>> setup and it's still dead. I am at my wits end. I have downloaded spyware

>>> software which says it is not able to delete all the nasties it is

>>> finding. I

>>> am sure it said it had found MSBlast at one point but I've searched that

>>> filename and nothing is found.

>>>

>>> I've also downloaded Windows Defender and disabled a number of startup

>>> programs - could I have stopped something that the CD tray needs?

>>> ANY advice gratefully received.

>>> It feels like my PC has been taken over by something...

>>>

>>> Steve

>>>

>>>

>>

>>

 

 

--

Lem -- MS-MVP - Networking

 

To the moon and back with 2K words of RAM and 36K words of ROM.

http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

http://history.nasa.gov/afj/compessay.htm

[Guest stjon]

Re: CD/DVD tray will not open

 

Thanks again all for the advice. To clarify - the little noise I hear is from

the speakers, as suggested it sounds like a system generated sound. I done

chkdsk, defrag, disc clean in last few days. When I switched on PC tonite the

drawer opened immedaitely again, now it doesn't respond to any method of

closing it! When I first pressed the button next to the drawer it withdrew

about a cm then came out again. Now it's completely ignoring me again!

 

I will just have to go through the Malware advice - I had a look at the link

and it looks VERY comprehensive. Thanks again all.

 

Steve

 

"Xandros" wrote:

> If the DVD device is opening or not closing while booting and before you

> even get to the Desktop then the problem sounds hardware related or possibly

> firmware related. Software can't be affecting the drive until Windows loads.

> Software isn't going to make the drive open and close more quickly. It

> sounds like the motor is failing. Try a firmware upgrade is there is one.

> Type in the make and model of the device followed by the word firmware into

> your search engine (http://www.google.com) and see if there is a firmware update.

> Follow the instructions to flash the drive. If that doesn't help then

> replace the device.

>

> The spyware is a separate issue. Take the advice here to get rid of it

> http://www.elephantboycomputers.com/page2.html#Removing_Malware

>

> --

>

> Xandros

>

>

> "stjon" <stjon@discussions.microsoft.com> wrote in message

> news:C5B83062-3513-4113-B124-906B3505B745@microsoft.com...

> > My DVD writer is behaving very strangely, and it does not appear to be a

> > machanical problem because it can open/close on occasion. The tray

> > sometimes

> > opens immediately whilst system is booting, but the button won't make it

> > close. If it is closed, the button does nothing, but it can be opened with

> > a

> > paperclip after a while. If a disc is inserted, it is not read. I've

> > noticed

> > that when it DOES close now, it goes back in very rapidly, whereas before

> > all

> > this started the opening and closing were both 'normal' and unhurried.

> >

> > I have recently downloaded a number of video editing programs (which are

> > all

> > rubbish, but that's a separate issue!) and I now have pop ups galore being

> > blocked by my pop up stopper. I have tried the tray button whilst in BIOS

> > setup and it's still dead. I am at my wits end. I have downloaded spyware

> > software which says it is not able to delete all the nasties it is

> > finding. I

> > am sure it said it had found MSBlast at one point but I've searched that

> > filename and nothing is found.

> >

> > I've also downloaded Windows Defender and disabled a number of startup

> > programs - could I have stopped something that the CD tray needs?

> > ANY advice gratefully received.

> > It feels like my PC has been taken over by something...

> >

> > Steve

> >

> >

>

>

>

[Guest Kelly]

RE: CD/DVD tray will not open

 

Steve-

 

Have you figured out, by chance, a reason why your dvd/cd tray won't open?

Mine has just begun not opening at all as well, and I can't figure out why.

I don't believe it's a mechanical problem withing my laptop either because

it's not even "trying"...there are no whirring noises, no clicks, nothing.

....Quite concerning for a laptop that is less than 6 months old. I'd

appreciate any advice/insight you might have.

 

Regards,

Kel