CD/DVD Drive Saying "The Sims 3" is Blank Disk :(

[AliTheBrit]

Im more than happy paying for something if it protects me, so I'l buy SAS and MWB, I already have bought Avast

 

So I will be running Avast, SAS, MWB all real time, as well as using them for scans

 

and of course any windows defenders are a given, and I'l stick with windows firewall for my firewall.

 

Oh and do SAS or MWB warn against malicious sites?

[AliTheBrit]

ARGH!!!!!!!!!

 

 

IT DID NOT WORK

 

 

Omg.. I did the full factory restore, and did what the wolf dude said but it still doesnt work, im losing the plot here, it makes no sense, The Sims 3 disk works on other laptops, and other games, even games by Maxis, EA like Spore work on my laptop, so why isnt this one working!??!?! WHY!?!?!

[Guest Wolfeymole]

No mention of windows updates, how you went on with SAS and MWB, whether you scanned the back up folder etc etc.

 

All your bothered about is this Sims game, now we'll give you one more chance to say EXACTLY what you have done from pressing F11 or this thread will be closed.

[AliTheBrit]

Jeez man relax

 

I got all of the windows updates, I have yet to install SAS or MWB, I scanned the back up folder its 100% clean.

[Guest Wolfeymole]

Please download the latest version of HijackThis from Trend Micro and save it to your desktop.

• Download HJTInstall.exe to your desktop.
  
• Doubleclick HJTInstall.exe to install HijackThis.
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed, it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in Notepad. Include this log in your next reply.
  

Notes:

Do not use the AnalyseThis button, its findings are dangerous if misinterpreted.

Do not have Hijackthis fix anything yet. Most of what it finds will be harmless, or required for your computer to run like it should.

[AliTheBrit]

Ok, when I do this it tells me "for some reason your system denied access to the host files" then it carries on and when the scan is finished it comes up with a "cannot find the C:\Program Files\Trend Micro\HijackThis\hijackthis.log file. Do you want to create a new file?"

 

I click yes but then it just brings up a blank notepad...

 

?

[RandyL]

The only thing to conclude here is that you haven't done a complete reinstall of Windows which would make your computer just as it was when you bought it.

 

A new install would create the basic plain text HOST file. The fact it can't access it means that malware is preventing it or that malware has placed an infected HOST file on your computer. Possibly even in the wrong directory.

 

You need to reinstall Windows completely. HJT will have no problem running on Vista after you do so.

[AliTheBrit]

I did! i did re-install windows completely :(

[Guest Wolfeymole]

Find Hijack this in All Programs via Start.

 

Left click on it once to open it then right click and hit Run as Administrator.

[Plastic Nev]

OK I will try explaining a little more, and as simply as I can. Avast and AVG are anti virus software. All antivirus software runs continuously, that is what they are made to do in order to provide continuous protection.

 

If more than one antivirus software is running at the same time they will cause conflicts and basically wage a little war between themselves.

 

The reason is because of the way they work, one sees the other as a potential virus so tries to stop it working, the same goes the other way round. The result is the two antivirus programs can't catch any virus because one is trying to turn the other off, back and forth all the time, and therefore isn't on long enough to do anything useful. Also using your computers resources and slowing it down as well.

 

However antimalware software like SAS and Malwarebytes work in an entirely different way from antivirus programs for a start. Secondly they are not actually on all the time as antivirus programs are.

 

Antimalware programs only actually do any work when you tell them to do a scan and look for malware. Providing you don't try to have two of them scanning at once, then there can not be any conflicts between them, and because they work differently they won't conflict with an antivirus program either.

 

Then there are blocking programs like SpywareBlaster, they are programs set up to continuously compare all incoming data and traffic with a vast library of malware file signatures, they will block any file that has a signature similar or exactly the same as one in the library.

This is again a different type of program and therefore doesn't conflict with anything else.

 

Please do not try and use two antivirus programs at once and do take notice of what we say, we are here to help you, and many other people as well.

Some of us with many qualifications and long experience with computers both in industry and with home computers. We don't spout rubbish, what we say comes from a tremendous amount of real knowledge.

I hope we can help you and that you will both understand, learn a little, and find that we do in the end help you sort your problems.

Nev.

[AliTheBrit]

Yay it worked :) Just had to run as admin I guess, right here it is:

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 09:46:16, on 23/07/2009

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18248)

Boot mode: Normal

 

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Alwil Software\Avast4\ashDisp.exe

C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE

C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Auslogics\AusLogics BoostSpeed\BoostSpeed.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Alwil Software\Avast4\ashSimpl.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.co.uk | Webmail, News & Weather, Sport, Shopping and celebrity gossip on AOL UK

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = AOL.co.uk | Webmail, News & Weather, Sport, Shopping and celebrity gossip on AOL UK

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.co.uk | Webmail, News & Weather, Sport, Shopping and celebrity gossip on AOL UK

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = AOL.co.uk | Webmail, News & Weather, Sport, Shopping and celebrity gossip on AOL UK

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

O4 - HKCU\..\Run: [Auslogics BoostSpeed 4] C:\Program Files\Auslogics\AusLogics BoostSpeed\boostspeed.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [Auslogics BoostSpeed] C:\Program Files\Auslogics\AusLogics BoostSpeed\boostspeed.exe

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O13 - Gopher Prefix:

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_805f33de\aestsrv.exe

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\Windows\system32\Hpservice.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe

O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_805f33de\STacSV.exe

O23 - Service: TV Background Capture Service (TVBCS) (TVCapSvc) - Unknown owner - C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe

O23 - Service: TV Task Scheduler (TVTS) (TVSched) - Unknown owner - C:\Program Files\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe

 

--

End of file - 9567 bytes

[Guest Wolfeymole]

Why have you still not got SP2?

 

Auslogics is still present after we told you to get shut of it.

 

Get shut of the Google Tool Bar also.

[RandyL]

As noted the AusLogics BoostSpeed program is there again. I can only assume that since you reinstalled it that you have run it. Therefore once again your system is not pristine and could once again be corrupted. Any program that purports to do everything is in my educated opinion complete and utter crap that will likely do more harm than good.

 

Also when I see Browser Helper Objects like the Google toolbar installed in a log I know it was installed after.

 

Did you also install Ipod. If so why? Did you put music and other files back on your computer?

 

How are you installing some of this software such as AusLogics BoostSpeed and Ipod?

 

Have you tried any other manner of disks such as cd-dvd with other types of files beside Simms?

 

In order to rule out hardware we need a pristine environment. Not one with all the crap reinstalled or your backups put back on.

 

And why in Gods name would you reinstall AusLogics BoostSpeed but not bother to get the latest Microsoft Windows Updates?

 

I sugggest you start from scratch again and this time do it right and follow all our advice.

[AliTheBrit]

Woah woah ok let me try answer all of that

 

I DID install the latest Microsoft windows updates

 

I didn't install any Ipod, I do have an ipod and use itunes however

 

And AusLogics is a trusted program with so many features that you can choose exactly what you want it to do, Since I have got it it speeds up my system by miles and is very convenient its not doing any harm, and I installed it after I tried the sims again so that isn't it if your wondering.

 

And guys, I tried sims 3 before i did ANYTHING else, I got the latest windows updates then I tried sims 3 and it didn't work so i proceeded to replace my backup files.

 

Il take out google toolbar now it makes no difference to me, I use Safari not IE

[AliTheBrit]

Also:

 

 

The Sims 3 works on other laptops, so it is not the disk.

 

Other PC games and DVD's and CD's work on THIS laptop, including Spore (same publisher and developer of the Sims 3 so similar set up)

[RandyL]

I DID install the latest Microsoft windows updates

 

Yet clearly your log shows that only Vista SP1 is installed and not Vista SP2. Therefore you have not updated Vista or are unable to update it. This is often the case with a pirated operating system. Either way you are not telling the truth here.

 

 

I didn't install any Ipod, I do have an ipod and use itunes however

Which is it? You either have or you have not. Your log shows that you have at least plugged it in if not more.

 

And guys, I tried sims 3 before i did ANYTHING else, I got the latest windows updates then I tried sims 3 and it didn't work so i proceeded to replace my backup files

 

You do not have SP2 so not updated like I said. Backup files before the issue is resolved too. You really are not following our advice or being honest.

 

Il take out google toolbar now it makes no difference to me, I use Safari not IE

Even more software installed before resolving the issue.

 

At this point we really can't take any single thing you say seriously or to be truthful.

 

And AusLogics is a trusted program

Trusted by whom? We have all reiterated the same advice on this. Yet you stand your ground. We can not help you if you refuse our advice. That is your choice to make and you have made your choices.

 

I'm sorry but you can't have things work the way that you think they should work. It's obvious that you think you know better than the everyone else and refuse to follow our advice. Trying to figure out the half steps and end arounds you are pulling on us is fruitless.

 

I wish you the best of luck because you are one man against the world. You'll need it.

 

Due to lack of co-operation and honesty this thread will remain closed this time. Do not bother to contact us on this matter.