external modem

[ylind]

Hi

 

got my wife a new (used) computer

 

OS Name Microsoft Windows XP Professional

Version 5.1.2600 Service Pack 3 Build 2600

OS Manufacturer Microsoft Corporation

System Name LINDER-E64057A4

System Manufacturer Hewlett-Packard

System Model HP dc5000 SFF(PB475A)

System Type X86-based PC

Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2794 Mhz

BIOS Version/Date Hewlett-Packard 786B0 v1.00, 12/02/2004

SMBIOS Version 2.3

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name LINDER-E64057A4\Linder

Time Zone Eastern Daylight Time

Total Physical Memory 512.50 MB

Available Physical Memory 198.25 MB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 1.20 GB

Page File C:\pagefile.sys

 

and found it has no modem (we only have dial-up in our area)

 

bought an external modem

 

Wintec SKU #

3FMUSBMV92-R

 

FEATURES

• USB 2.0 compatible

• V.92 software support

• Data Mode: Data throughput up to 115Kbps; V.90, 56K, 33.6Kbps;

V.34, V.32, V.22 bis , V.22, V.23 and V.21, Bell 212A and 103

• Error correction : MNP 2, 3, 4 and V.42, LAPM

• Data compression : MNP 5 and V.42 bis/

• Fax mode: 14.4Kbps

• RoHS compliant

 

But no matter what I do it keeps telling me "No Dial Tone"

 

All drivers are installed

all lites are flashing

phone line works

 

PLEASE HELP

[jtucker]

Have you got a handset with a connector that would connect to the modem, assuming it has two RJ-45 sockets (the port that connects you to the telephone line) If so, can you connect the handset and check that you get Dial Tone, then activate the modem, you should be able to hear what the modem is doing

 

Also you could try an AT&F command to re-initialize the modem before it dials, go to Control Panel Select Phone and Modem Options, select the Modem tab, then find your modem and double click on it, select the Advanced tab and in the box enter AT&F

 

There maybe a recommended default modem string, check in your manual

[RandyL]

I'm not so sure altering or resetting the modem strings command is the way to go.

 

Since you have been trying things which we know nothing about I would start from scratch and remove the modem via control panel and reboot.

 

After that a no dial tone usually indicates your settings with your ISP are wrong. Such as password or user ID or the number you dial in to them.

 

The best thing to do is uninstall and reinstall the modem. Then contact your ISP because even if you are using a disk from them to set up your connection the software may be outdated.

 

One thing I would ask is why you got an external USB modem. Is there no place to plug in an internal modem?