Godaddy Hosting Support Problems

[Guest adwords@aimdesign.ca]

I am posting this here online because I cannot get any straight

answers concerning my problems.

 

1) Description

 

So long and short of it that one folder within the site disappears

'randomly'. Now let me explain.

The site has a subdomain http://weddings.stephenkiers.com/ that points

to http://www.stephenkiers.com/weddings/. Every once in a while (that

I notice at least) the folder starts displaying "The system cannot

find the path specified" error. No other details, just that.

Then, about 15 min later or so it is back up again and running.

 

2)Details

 

It only effects the one directory (and its subfiles and

subdirectories)

http://www.stephenkiers still works, stephenkiers.com/weddings/ does NOT

work.

No files work. No JPG, asp, html etc files are available

 

3) Godaddy Response

 

After a total of 5 calls averaging 35 minutes each (just under 3

hours) no solution.

They blamed it on my ISP (although their phone people saw the problem

on their computer as well)

Claimed to have fixed it (because the site went back online)

had me do a trace route (I will post below)

 

Most recently claimed that it may be that the "app pool" is being

filled up too fast, and therefore breaking the website. they think

this because while helping me, the site came back online, and the tech

rep noticed the app pool had just refreshed.

 

4) Other notes

The site is fairly high traffic

I am not using up bandwidth quota (parts of the site still work)

The site does use random ASP generators (will post code if you think

it may help)

 

--------------

So I am writing for some help. Any help. It is frustrating with

Godaddy because they will nto even let me talk to their advanced

help. I am left on hold. Have to reexplain every time. and they have

no toll free number.

 

 

Thanks in advance for the help. I really do appreciate it.

 

Stephen Kiers

AIM Design Inc

[Guest Herb Martin]

Re: Godaddy Hosting Support Problems

 

 

<adwords@aimdesign.ca> wrote in message

news:c350b670-025d-45d3-8026-1435be731d2e@m34g2000hsf.googlegroups.com...

>I am posting this here online because I cannot get any straight

> answers concerning my problems.

 

Generally GoDaddy PHONE support is very good to fantastic (email

support is virtually worthless if you know what you are doing because

they mostly email you "boiler plate" suggestions that cover less than

a full problem report would even tell THEM.)

> 1) Description

>

> So long and short of it that one folder within the site disappears

> 'randomly'. Now let me explain.

> The site has a subdomain http://weddings.stephenkiers.com/ that points

> to http://www.stephenkiers.com/weddings/. Every once in a while (that

> I notice at least) the folder starts displaying "The system cannot

> find the path specified" error. No other details, just that.

> Then, about 15 min later or so it is back up again and running.

>

> 2)Details

>

> It only effects the one directory (and its subfiles and

> subdirectories)

> http://www.stephenkiers still works, stephenkiers.com/weddings/ does NOT

> work.

> No files work. No JPG, asp, html etc files are available

>

> 3) Godaddy Response

>

> After a total of 5 calls averaging 35 minutes each (just under 3

> hours) no solution.

> They blamed it on my ISP (although their phone people saw the problem

> on their computer as well)

> Claimed to have fixed it (because the site went back online)

> had me do a trace route (I will post below)

 

You eliminate the ISP by using NSLOOKUP focused directly on the

GoDaddy servers. You can do this even before making the call.

 

IF the problem is due to some malfunction (likely a caching problem

if so) at your ISP this will be obvious by using a direct NSLOOKUP

for a request:

 

nslookup name.subdomain.domain.com IP.Of.ISP.DNS

 

vs.

 

nslookup name.subdomain.domain.com IP.Of.GoDaddy.DNS

 

And be sure to test BOTH of your Godaddy servers' IP as well as

every one of the DNS servers provided by your ISP.

 

 

--

Herb Martin, MCSE, MVP

http://www.LearnQuick.Com (phone on web site)

 

If you use LinkedIn then tell me where you know me from when linking:

 

http://www.linkedin.com/in/herbmartin

> Most recently claimed that it may be that the "app pool" is being

> filled up too fast, and therefore breaking the website. they think

> this because while helping me, the site came back online, and the tech

> rep noticed the app pool had just refreshed.

>

> 4) Other notes

> The site is fairly high traffic

> I am not using up bandwidth quota (parts of the site still work)

> The site does use random ASP generators (will post code if you think

> it may help)

>

> --------------

> So I am writing for some help. Any help. It is frustrating with

> Godaddy because they will nto even let me talk to their advanced

> help. I am left on hold. Have to reexplain every time. and they have

> no toll free number.

>

>

> Thanks in advance for the help. I really do appreciate it.

>

> Stephen Kiers

> AIM Design Inc

[Guest JohnB]

Re: Godaddy Hosting Support Problems

 

When you say it "disappears"; I assume you mean you can't browse to it. Can

you see the "missing" folder with an FTP client?

 

 

<adwords@aimdesign.ca> wrote in message

news:c350b670-025d-45d3-8026-1435be731d2e@m34g2000hsf.googlegroups.com...

>I am posting this here online because I cannot get any straight

> answers concerning my problems.

>

> 1) Description

>

> So long and short of it that one folder within the site disappears

> 'randomly'. Now let me explain.

> The site has a subdomain http://weddings.stephenkiers.com/ that points

> to http://www.stephenkiers.com/weddings/. Every once in a while (that

> I notice at least) the folder starts displaying "The system cannot

> find the path specified" error. No other details, just that.

> Then, about 15 min later or so it is back up again and running.

>

> 2)Details

>

> It only effects the one directory (and its subfiles and

> subdirectories)

> http://www.stephenkiers still works, stephenkiers.com/weddings/ does NOT

> work.

> No files work. No JPG, asp, html etc files are available

>

> 3) Godaddy Response

>

> After a total of 5 calls averaging 35 minutes each (just under 3

> hours) no solution.

> They blamed it on my ISP (although their phone people saw the problem

> on their computer as well)

> Claimed to have fixed it (because the site went back online)

> had me do a trace route (I will post below)

>

> Most recently claimed that it may be that the "app pool" is being

> filled up too fast, and therefore breaking the website. they think

> this because while helping me, the site came back online, and the tech

> rep noticed the app pool had just refreshed.

>

> 4) Other notes

> The site is fairly high traffic

> I am not using up bandwidth quota (parts of the site still work)

> The site does use random ASP generators (will post code if you think

> it may help)

>

> --------------

> So I am writing for some help. Any help. It is frustrating with

> Godaddy because they will nto even let me talk to their advanced

> help. I am left on hold. Have to reexplain every time. and they have

> no toll free number.

>

>

> Thanks in advance for the help. I really do appreciate it.

>

> Stephen Kiers

> AIM Design Inc

[Guest adwords@aimdesign.ca]

Re: Godaddy Hosting Support Problems

 

On Jan 15, 6:57 am, "JohnB" <jbri...@yahoo.com> wrote:

> When you say it "disappears"; I assume you mean you can't browse to it. Can

> you see the "missing" folder with an FTP client?

 

I can see the folder on the FTP, but when I browse to it I get a HTML

page that simply says

 

"The system cannot find the path specified"

 

Nothing more, nothing less.

 

But on the FTP, everything is peachy.

 

Thanks again

 

Stephen Kiers

[Guest Chris Leeds, MVP - FrontPage]

Re: Godaddy Hosting Support Problems

 

FWIW;

I've NEVER cared for GoDaddy hosting. Love the domain name sales (I even

have a reseller account with wild west), but the hosting is pretty weak.

</IMHO>

 

--

Chris Leeds

Contact: http://chrisleeds.com/contact

Have you seen ContentSeed (http://www.contentseed.com)?

NOTE:

This message was posted from an unmonitored email account.

This is an unfortunate necessity due to high volumes of spam sent to email

addresses in public newsgroups.

Sorry for any inconvenience.

<adwords@aimdesign.ca> wrote in message

news:f0d2ce7c-fe3c-4616-91b0-ff01e7281690@c23g2000hsa.googlegroups.com...

> On Jan 15, 6:57 am, "JohnB" <jbri...@yahoo.com> wrote:

>> When you say it "disappears"; I assume you mean you can't browse to it.

>> Can

>> you see the "missing" folder with an FTP client?

>

> I can see the folder on the FTP, but when I browse to it I get a HTML

> page that simply says

>

> "The system cannot find the path specified"

>

> Nothing more, nothing less.

>

> But on the FTP, everything is peachy.

>

> Thanks again

>

> Stephen Kiers

[Guest Herb Martin]

Re: Godaddy Hosting Support Problems

 

 

"Chris Leeds, MVP - FrontPage" <NewsGroups@ChrisLeeds.com> wrote in message

news:ez4zIjDWIHA.2000@TK2MSFTNGP05.phx.gbl...

> FWIW;

> I've NEVER cared for GoDaddy hosting. Love the domain name sales (I even

> have a reseller account with wild west), but the hosting is pretty weak.

> </IMHO>

 

What actual or specific problems have you ever had with them on hosting?

 

I have been a hosting company for several years (maybe 5-7) and my only

real complaint is that they have (or rather, at least used to have) terrible

change control notication. Actually, they were big about making network

changes WITHOUT notification, but they have not done that in several

years. I don't know if they improved (due partially to my squawking) or

if they just haven't made any changes that would screw my system up

since then.

 

I love the price; I love the phone support; the equipment works; and the

hands on support (when something goes wrong) is great too. If that change

control thing is really fixed then I have no complaints with GoDaddy

hosting.

 

--

Herb

> --

> Chris Leeds

> Contact: http://chrisleeds.com/contact

> Have you seen ContentSeed (http://www.contentseed.com)?

> NOTE:

> This message was posted from an unmonitored email account.

> This is an unfortunate necessity due to high volumes of spam sent to email

> addresses in public newsgroups.

> Sorry for any inconvenience.

> <adwords@aimdesign.ca> wrote in message

> news:f0d2ce7c-fe3c-4616-91b0-ff01e7281690@c23g2000hsa.googlegroups.com...

>> On Jan 15, 6:57 am, "JohnB" <jbri...@yahoo.com> wrote:

>>> When you say it "disappears"; I assume you mean you can't browse to it.

>>> Can

>>> you see the "missing" folder with an FTP client?

>>

>> I can see the folder on the FTP, but when I browse to it I get a HTML

>> page that simply says

>>

>> "The system cannot find the path specified"

>>

>> Nothing more, nothing less.

>>

>> But on the FTP, everything is peachy.

>>

>> Thanks again

>>

>> Stephen Kiers

>

>

[Guest Chris Leeds, MVP - FrontPage]

Re: Godaddy Hosting Support Problems

 

I don't care for their control panel.

I find permissions difficult to set on files/ folders and it's compounded

when FrontPage extensions are present.

I prefer http://www.crystaltech.com over godaddy and there are other hosts I use

for specific things.

 

--

Chris Leeds

Contact: http://chrisleeds.com/contact

Have you seen ContentSeed (http://www.contentseed.com)?

NOTE:

This message was posted from an unmonitored email account.

This is an unfortunate necessity due to high volumes of spam sent to email

addresses in public newsgroups.

Sorry for any inconvenience.

"Herb Martin" <news@learnquick.com> wrote in message

news:Oq%2301mIWIHA.4140@TK2MSFTNGP04.phx.gbl...

>

> "Chris Leeds, MVP - FrontPage" <NewsGroups@ChrisLeeds.com> wrote in

> message news:ez4zIjDWIHA.2000@TK2MSFTNGP05.phx.gbl...

>> FWIW;

>> I've NEVER cared for GoDaddy hosting. Love the domain name sales (I even

>> have a reseller account with wild west), but the hosting is pretty weak.

>> </IMHO>

>

> What actual or specific problems have you ever had with them on hosting?

>

> I have been a hosting company for several years (maybe 5-7) and my only

> real complaint is that they have (or rather, at least used to have)

> terrible

> change control notication. Actually, they were big about making network

> changes WITHOUT notification, but they have not done that in several

> years. I don't know if they improved (due partially to my squawking) or

> if they just haven't made any changes that would screw my system up

> since then.

>

> I love the price; I love the phone support; the equipment works; and the

> hands on support (when something goes wrong) is great too. If that change

> control thing is really fixed then I have no complaints with GoDaddy

> hosting.

>

> --

> Herb

>

>> --

>> Chris Leeds

>> Contact: http://chrisleeds.com/contact

>> Have you seen ContentSeed (http://www.contentseed.com)?

>> NOTE:

>> This message was posted from an unmonitored email account.

>> This is an unfortunate necessity due to high volumes of spam sent to

>> email addresses in public newsgroups.

>> Sorry for any inconvenience.

>> <adwords@aimdesign.ca> wrote in message

>> news:f0d2ce7c-fe3c-4616-91b0-ff01e7281690@c23g2000hsa.googlegroups.com...

>>> On Jan 15, 6:57 am, "JohnB" <jbri...@yahoo.com> wrote:

>>>> When you say it "disappears"; I assume you mean you can't browse to it.

>>>> Can

>>>> you see the "missing" folder with an FTP client?

>>>

>>> I can see the folder on the FTP, but when I browse to it I get a HTML

>>> page that simply says

>>>

>>> "The system cannot find the path specified"

>>>

>>> Nothing more, nothing less.

>>>

>>> But on the FTP, everything is peachy.

>>>

>>> Thanks again

>>>

>>> Stephen Kiers

>>

>>

>

>

[Guest adwords@aimdesign.ca]

Re: Godaddy Hosting Support Problems

 

I have had no complaints, till now. I have customers telling me my

website is down. That is unexceptable. And my site only gets about

15-20 visitors a day....

[Guest adwords@aimdesign.ca]

Re: Godaddy Hosting Support Problems

 

I have had no complaints, till now. I have customers telling me my

website is down. That is unexceptable. And my site only gets about

15-20 visitors a day....

[Guest Herb Martin]

Re: Godaddy Hosting Support Problems

 

 

"Chris Leeds, MVP - FrontPage" <NewsGroups@ChrisLeeds.com> wrote in message

news:eSrb%23jKWIHA.4696@TK2MSFTNGP05.phx.gbl...

>I don't care for their control panel.

> I find permissions difficult to set on files/ folders and it's compounded

> when FrontPage extensions are present

 

So you are talking (primarily) about a web site instead of Dedicated or

Virtual hosting then.

 

I have dedicated servers and so don't use their control panel, but rather

the ordinary Windows tools.

> I prefer http://www.crystaltech.com over godaddy and there are other hosts I use

> for specific things.

 

What about them do you prefer?

 

 

--

Herb Martin, MCSE, MVP

http://www.LearnQuick.Com (phone on web site)

 

If you use LinkedIn then tell me where you know me from when linking:

 

http://www.linkedin.com/in/herbmartin

> --

> Chris Leeds

> Contact: http://chrisleeds.com/contact

> Have you seen ContentSeed (http://www.contentseed.com)?

> NOTE:

> This message was posted from an unmonitored email account.

> This is an unfortunate necessity due to high volumes of spam sent to email

> addresses in public newsgroups.

> Sorry for any inconvenience.

> "Herb Martin" <news@learnquick.com> wrote in message

> news:Oq%2301mIWIHA.4140@TK2MSFTNGP04.phx.gbl...

>>

>> "Chris Leeds, MVP - FrontPage" <NewsGroups@ChrisLeeds.com> wrote in

>> message news:ez4zIjDWIHA.2000@TK2MSFTNGP05.phx.gbl...

>>> FWIW;

>>> I've NEVER cared for GoDaddy hosting. Love the domain name sales (I

>>> even have a reseller account with wild west), but the hosting is pretty

>>> weak. </IMHO>

>>

>> What actual or specific problems have you ever had with them on hosting?

>>

>> I have been a hosting company for several years (maybe 5-7) and my only

>> real complaint is that they have (or rather, at least used to have)

>> terrible

>> change control notication. Actually, they were big about making network

>> changes WITHOUT notification, but they have not done that in several

>> years. I don't know if they improved (due partially to my squawking) or

>> if they just haven't made any changes that would screw my system up

>> since then.

>>

>> I love the price; I love the phone support; the equipment works; and the

>> hands on support (when something goes wrong) is great too. If that

>> change

>> control thing is really fixed then I have no complaints with GoDaddy

>> hosting.

>>

>> --

>> Herb

>>

>>> --

>>> Chris Leeds

>>> Contact: http://chrisleeds.com/contact

>>> Have you seen ContentSeed (http://www.contentseed.com)?

>>> NOTE:

>>> This message was posted from an unmonitored email account.

>>> This is an unfortunate necessity due to high volumes of spam sent to

>>> email addresses in public newsgroups.

>>> Sorry for any inconvenience.

>>> <adwords@aimdesign.ca> wrote in message

>>> news:f0d2ce7c-fe3c-4616-91b0-ff01e7281690@c23g2000hsa.googlegroups.com...

>>>> On Jan 15, 6:57 am, "JohnB" <jbri...@yahoo.com> wrote:

>>>>> When you say it "disappears"; I assume you mean you can't browse to

>>>>> it. Can

>>>>> you see the "missing" folder with an FTP client?

>>>>

>>>> I can see the folder on the FTP, but when I browse to it I get a HTML

>>>> page that simply says

>>>>

>>>> "The system cannot find the path specified"

>>>>

>>>> Nothing more, nothing less.

>>>>

>>>> But on the FTP, everything is peachy.

>>>>

>>>> Thanks again

>>>>

>>>> Stephen Kiers

>>>

>>>

>>

>>

>

>

[Guest Herb Martin]

Re: Godaddy Hosting Support Problems

 

 

<adwords@aimdesign.ca> wrote in message

news:4838bc9c-6910-42e7-a001-8cf8277bb8cb@i29g2000prf.googlegroups.com...

>I have had no complaints, till now. I have customers telling me my

> website is down. That is unexceptable. And my site only gets about

> 15-20 visitors a day....

 

So what is the situations? Is the server down? Is the server not registered

in DNS, or some other problem?

[Guest adwords@aimdesign.ca]

Re: Godaddy Hosting Support Problems

 

The main directory works, stephenkiers.com but the folder

stephenkiers.com/weddings/ will stop working. It just shows a "The

system cannot find the path specified" error.

 

 

On Jan 18, 6:11 am, "Herb Martin" <n...@learnquick.com> wrote:

> <adwo...@aimdesign.ca> wrote in message

>

> news:4838bc9c-6910-42e7-a001-8cf8277bb8cb@i29g2000prf.googlegroups.com...

>

> >I have had no complaints, till now. I have customers telling me my

> > website is down. That is unexceptable. And my site only gets about

> > 15-20 visitors a day....

>

> So what is the situations? Is the server down? Is the server not registered

> in DNS, or some other problem?

[Guest Herb Martin]

Re: Godaddy Hosting Support Problems

 

 

<adwords@aimdesign.ca> wrote in message

news:ac1cd50e-0b4b-4744-9c1f-818a4da0f9ff@i72g2000hsd.googlegroups.com...

> The main directory works, stephenkiers.com but the folder

> stephenkiers.com/weddings/ will stop working. It just shows a "The

> system cannot find the path specified" error.

 

What does "stop working" means?

 

Is the record still there? Are you testing DIRECTLY with NSLookup

AND specifying the actual DNS server in that NSLookup to isolate

the cause of the problem?

 

> On Jan 18, 6:11 am, "Herb Martin" <n...@learnquick.com> wrote:

>> <adwo...@aimdesign.ca> wrote in message

>>

>> news:4838bc9c-6910-42e7-a001-8cf8277bb8cb@i29g2000prf.googlegroups.com...

>>

>> >I have had no complaints, till now. I have customers telling me my

>> > website is down. That is unexceptable. And my site only gets about

>> > 15-20 visitors a day....

>>

>> So what is the situations? Is the server down? Is the server not

>> registered

>> in DNS, or some other problem?

>