Help me please.

[JTB]

Good afternoon all,

 

I am having some issues with my wireless internet connection. For the last week or so now i am getting this message pop up rather regulary..........

 

The connection was reset

 

 

 

 

 

 

 

 

 

 

 

 

The connection to the server was reset while the page was loading.

 

 

 

 

 

 

 

* The site could be temporarily unavailable or too busy. Try again in a few

moments.

 

* If you are unable to load any pages, check your computer's network

connection.

 

* If your computer or network is protected by a firewall or proxy, make sure

that Firefox is permitted to access the Web.

 

 

 

 

Also the connection is getting very slow.

I have spent a good couple of hours today trying to sort this issue out.

I have rebooted my modem then the router....

I have reset the router to factory default settings and started again.....

I have searched for upgrades for my router....there is none...

I have downloaded FIREFOX's latest version..

I've even tried a different browser (opera), Yet the problem is stilll happening and it's beginning to annoy me something rotten.

 

I use a NETGER RANGEMAX and a wireless adapter on a windows vista-home premium laptop.

 

One thing i have noticed though is that it all started when i setup my two PSP's to be able to accesss the net wirelessly. Any help that could remedy this situation whilst still allowing psp's o access the net would be greatly appreciated.

 

Regards,

Death-A-Lot

[snow]

Hello JTB and welcome to Extreme Tech Support - Free PC Help.

 

I have an idea of what the problem is, and I'll try to explain as simply as I can.

 

Your Netgear Rangemax router can use both of the wireless standards; 802.11g and 802.11b.

 

'b' is an older standard that uses an inefficient method to communicate between the device and the router. It is not normally used today because of this.

 

'g' is newer, and much faster, as well as being more efficient than 'b'.

 

The problem is that when a 'b' device is used on a network with 'g' devices, they all have to use the old inefficient method to talk to the router.

 

Your PSP's are 'b' devices, so when they are connected to your network, your laptop which is probably a 'g' device, will have to use the older, slower method which will probably result in the connection timeouts you have been getting.

 

The only easy solutions I'm afraid would be to put the laptop very close to the router, around 3m, or to not use the PSP's when you want a reliable connection.

[Tootech]

Hi JTB,

 

Just following on from Snow, and looking from a different angle,

 

How fast is your Internet connection normally?

 

Have you tested it when other devices are connected and then again when they are not conencted?

 

Try Speedtest.net - The Global Broadband Speed Test

[JTB]

Well i can understand that if the PSP's were using the wirless signal. Yet at this moment in time they are both turned off including the W-LAN. And yet i am still getting the same message every couple of minutes.

[JTB]

http://www.speedtest.net/result/530952180.png

 

That's my speedtest, i should be on at least 8 as i'm pretty sure im paying for 10mb.

[JTB]

Well i have just came off the phone to my isp, Virgin. I am registered for an upgrade to the 10mb that i should be getting. I will be receiving a new modem in 20 days.

 

Though i am wondering if it is something to do with my wireless dongle more than anything. The reason i say this is that i have just had my laptop connected via an ethernet cable to my router and the speed with which websites loads improved immensly and i didn't get any of the errors mentioned above. Now i am back using my dongle i am getting slow speeds and timeout messages again. Even though I am currently sat less than a foot away from my router.

[Tootech]

Have you tried installing the latest wireless dongle drivers. It may make the world of difference.

[JTB]

Have you tried installing the latest wireless dongle drivers. It may make the world of difference.

 

 

How do i do this. I have looked on the netgear site (as it came with the router) but couldn't see any obvious dongle upgrades.

[Tootech]

The wireless dongle will have a model number and a version number

 

Eg W111 V3

 

Post the details and I'll fish it out

[JTB]

The wireless dongle will have a model number and a version number

 

Eg W111 V3

 

Post the details and I'll fish it out

 

 

For some reason i found it straght away lol :confused:

[Tootech]

Great, I missed out the G it will be WG111 V3

 

Drivers here

 

Answer

 

Install instructions here

 

Answer

 

Download the drivers.

 

Unplug the adapter. Uninstall the existing drivers, reboot.

 

Install the new driver, plug in the adapter when requested and follow the instuctions.

 

It should all go fairly easily.

[JTB]

Great, I missed out the G it will be WG111 V3

 

Drivers here

 

Answer

 

Install instructions here

 

Answer

 

Download the drivers.

 

Unplug the adapter. Uninstall the existing drivers, reboot.

 

Install the new driver, plug in the adapter when requested and follow the instuctions.

 

It should all go fairly easily.

 

 

I downloaded and installed the drivers, it asked me to setup my wireless without rebooting so i haven't re-booted now. So it's just wait and see how long it'll be.

[JTB]

I'm probably tempting fate here but so far my internet connection has vastly improved.