Software on Terminal Server Help!

[Guest Candace Sparks]

We have a remote office connecting to the main office through hardware vpn,

using RDP. The software is installed on the server. When we connect to the

terminal server with logon other than the administrator we are able to open

4 of the 5 modules no problem, but cannot run the other module. When we

logon on as administrator, we can run all the modules. Do we have to install

software on each one of the profiles of the remote users?

 

There is other software the integrates with the main software, and it does

not run as it should when logged on as a user other than the administrator.

 

I am new using Terminal Server, would appreciate any help!

 

Thank you for your help in advance!

 

Candace Sparks

[Guest Priya Raghavan [MSFT]]

Re: Software on Terminal Server Help!

 

Is the 5th module accessible to general users when accessed directly on the

server console? (without using TS). In other words, does this module require

admin privileges to run?

 

When the other software integrates with the main software does it need to

access/write into HKLM registry hive or in hardcoded folder locations?

 

--

Thanks,

Priya.

 

--

This posting is provided "AS IS" with no warranties, and confers no rights.

 

"Candace Sparks" <consultants1@comcast.net> wrote in message

news:tv2dnZJRO9Ay8wjanZ2dnUVZ_sytnZ2d@comcast.com...

> We have a remote office connecting to the main office through hardware

> vpn, using RDP. The software is installed on the server. When we connect

> to the terminal server with logon other than the administrator we are able

> to open 4 of the 5 modules no problem, but cannot run the other module.

> When we logon on as administrator, we can run all the modules. Do we have

> to install software on each one of the profiles of the remote users?

>

> There is other software the integrates with the main software, and it does

> not run as it should when logged on as a user other than the

> administrator.

>

> I am new using Terminal Server, would appreciate any help!

>

> Thank you for your help in advance!

>

> Candace Sparks

>

[Guest TKovacs]

RE: Software on Terminal Server Help!

 

I suggest you temporarily make one user an admin then:

- See if the software works

- If not, install the software again as that user. Verify it works, then

demote them back to a user and see if it still works. If it does, you may

need to install the software for each user. I have run into that on some

older software.

- If it fails to work after demoting, then download PrecessMonitor (link

below). Run ProcessMonitor in an admin session, filtering on the

application, and look for ACCESS DENIED on either a file/folder or registry

key. Then, adjust security on that file/folder/key. All my users are users,

not power users, not admins. This method has allowed me to leave them as

users even when certain software would otherwise require elevated privileges.

 

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

 

"Candace Sparks" wrote:

> We have a remote office connecting to the main office through hardware vpn,

> using RDP. The software is installed on the server. When we connect to the

> terminal server with logon other than the administrator we are able to open

> 4 of the 5 modules no problem, but cannot run the other module. When we

> logon on as administrator, we can run all the modules. Do we have to install

> software on each one of the profiles of the remote users?

>

> There is other software the integrates with the main software, and it does

> not run as it should when logged on as a user other than the administrator.

>

> I am new using Terminal Server, would appreciate any help!

>

> Thank you for your help in advance!

>

> Candace Sparks

>

>

>