scanner problems

[Trazza]

Hi all hope you can help me,

 

I am running windows xp home edition and have an epson dx7450 all in one printer.

 

Today for the first time in about a year I tried to use my scanner but it would'nt start kept

saying epson scan cannot be started (printer and photocopier working normally) so i

uninstalled all the epson programs via the add/remove programs and tried to reinstall it.

 

I now have exactly the same issue cant get the scanner to work.

 

went to the epson webchat where they recomended i try uninstalling/re-installing again

whichi did they then said

 

1. Click on Start > Control Panel (if necessary select ‘switch to classic view’).

2. In the Control Panel window double click on the Administrative Tools icon and then the Services icon.

3. In the Services window scroll down the list in the right hand pane until you can see the Still Image Service.

4. Right click on the entry and click start. Close all the windows down and try using Epson Scan again.

 

 

 

My problem is I can't find the Still Image Service. It's not there can anyone help please or does anyone know a easier way to fix my problem. sorry for the long post but i'm now stumped

[maynardvdm]

Hi

 

Try this:

Go to Start then Run in the box type sc start Still Image Service then press enter

 

Tell me if you can scan then or if you get an error message.

[Trazza]

Hi

 

Try this:

Go to Start then Run in the box type sc start Still Image Service then press enter

 

Tell me if you can scan then or if you get an error message.

 

when i do this i get a quick flash of a black box then nothing.

 

sorry i had to reply using quote but i could'nt find where the reply button was.

 

when it says pc iliterate it really means just that

[maynardvdm]

Hi

 

If you want to reply just click on the paper and pen icon in the last post and type below.

 

After you did that did you test the scanner again? I am assuming the software is installed for the scanner.

[maynardvdm]

Hi Trazza

 

I just checked and the only service i see for scanners is Windows Image Acquisition (WIA)

 

Go to Start then Run and type services.msc and press enter

Scroll down to Windows Image Acquisition (WIA) then right-click on it and select properties

Change the Startup Type to automatic and click on start then apply

 

Tell me if that works or not.

[Trazza]

I have done as you say and the start up type was already set to automatic but when you say click on start then apply the only box i can select is stop

 

[maynardvdm]

It is ok then, i thought it was perhaps not started. Leave that then. I will look for more solutions and see if maybe someone else can also jump in. ;)

[Trazza]

Great any help would be gratefully received

[Trazza]

Still not got this sorted. Tried different things all day and nothing. What do you think to me connecting printer to my laptop maybe to see if it will work. At least I will know if it's my pc or not.

[snow]

Ok, go to Control panel > System> Hardware tab > device manager

 

Look through the list for any Epson entries, and check if they have yellow triangles on them.

[maynardvdm]

Also have you seen this:

Epson

[Trazza]

In reply to the last 2 post's. sorry for the delay but spent all last evening on the site maynardvdm suggestedd, but still no joy.

 

In answer to snow when i go to device manager there are no epson entries and I have also realised that imaging device which was there when I started to sort this out has now dissapeared. I know it was definatly there as I was advised to check the epson settings within imaging device and there was an exclamation mark against it.

[BeeCeeBee]

Try this, it will either work or it won't. I have never been able to access my HP scanner using the HP software on XP Home.

 

With the printer attached and turned on, go to your control panel and then "camera's and Scanners"

 

If the scanner is listed (and it should be) you should be able to run it from there.

[Trazza]

Try this, it will either work or it won't. I have never been able to access my HP scanner using the HP software on XP Home.

 

With the printer attached and turned on, go to your control panel and then "camera's and Scanners"

 

If the scanner is listed (and it should be) you should be able to run it from there.

 

Thanks for advice, did this but my "camera's and Scanners"is totally empty.

[BeeCeeBee]

What is the state of the current software? Is it installed? Windows should recognize a scanner if it is working even if it is part of an "all in one."

 

I would totally uninstall the printer and its software and start over. I doubt that will make the scanner software work but it should put it back into the control panel. If it does not, I suggest that the problem is with the hardware. It may be firmware (which basically tells the printer that it is a printer/scanner. Or it may be that the scanner is simply not functioning.

[Trazza]

Thanks for the advice Bee Cee Bee I will have to do that I suppose but in all fairness printer and photocopier are working just fine so i've got to the stage of saying why bother. Will probably do it early next week when i've got more time to sort it out, (and not feeling so darn well frustrated with it).

Thanks again

[Plastic Nev]

I will also add, if you do another uninstall of any remaining software, please remove the USB connection before reinstalling, only connect it after the software has installed or if prompted to do so by the installer.

Doing it that way stops Windows seeing it as new hardware and trying to install it's own generic drivers before you have installed the proper drivers.

Nev.