Riinstalled xp no sound no internet

[nudger]

i recently reinstalled xp, after loading all other programs i realized there was no sound. Also when i tried to connect to the internet "no joy". I was told i need internet drivers to get onto the internt. Please if someone could help my ignorance i would be grateful. But i don`t know how to get them onto pc without internet.

[maynardvdm]

Hi

 

Firstly lets sort out the internet first then we'll move on to the sound problem.

 

How did you normally connect to the internet, dail-up, broadband, wireless?

 

Also what Router/modem do you have?

[nudger]

i have broadband internet" virgin media" 10vdc input modem also have netgear wireless router 54 Mbps

[nudger]

i have broadband internet" virgin media" 10vdc input modem also have netgear wireless router 54 Mbps

Have to leave it for now

[maynardvdm]

Hi

 

Do this first:

 

Check TCP/IP Settings:

 

• Go to Control Panel and open Network Connections
  
• Right-click on Local Area Connection and select Properties
  
• Click on Internet Protocol(TCP/IP) and click on Properties
  
• Make sure Obtain an IP address automatically is selected
  
• Click on OK twice
  

[Jelly Bean]

Use a computer that can connect to the internet.

 

Go to your computer manufacturers web site and under there support tab choose your make and model of computer/laptop and it will give you driver downloads.

 

Download and save the drivers on the computer then transfer to the none connecting computer/laptop using a USB flash drive,Floppy disk or a CD/DVD disk and install them.

 

JB.

[nudger]

ip address is ticked for ip address automatically

[maynardvdm]

Hi

 

Do this:

 

• Go to Start then Run and type cmd and press enter
  
• A DOS-like window will open
  
• Now type ipconfig /all (Note: the space between g and /)
  
• Include these results in your next reply
  

[nudger]

ok done that all i got was.

windows ip cofiguration

 

c:/document settings\owner>

[maynardvdm]

Check Device Manager:

• Right-Click My Computer and select Properties
  
• Click on the Hardware Tab and click on Device Manager
  
• Is your network card listed there?
  
• Are you using a cable or wireless to connect?
  

[nudger]

1394 Adaptor

3com 3c 1000 10/100/1000/ desktop nic

 

other devices

Netgear wg 111 v2 which is the apaptor for the internet

 

 

 

sorry so slow in replying but only one adpt at the moment

[maynardvdm]

No problem ;)

 

Is there a yellow ! or red X by one of those?

 

Do you see an icon like this (2 computers) in the bottom right?

 

http://i307.photobucket.com/albums/nn297/Mjfreepchelp/networkicon2.png

 

What happens when you try to connect to the internet? Any error messages?

[nudger]

All other devices have ! in a yellow ? beside them also 3 com 3c10/100/1000

[maynardvdm]

Can you post a screen shot of device manager like this:

 

http://i307.photobucket.com/albums/nn297/Mjfreepchelp/DeviceManagerNIC.png

[nudger]

tried repairing and got error message windows could not finish repairingthe problem because the following action cannot be completed

Connecting to the nrtwork

 

For assistance contact the person who manages your network

[nudger]

sorry cant post device manager screen

[maynardvdm]

If there is a yellow ! by the Network card you use then it means you need a driver for the network card. Is the network card onboard or a seperate card? What is the make and model of your motherboard or network card?

[nudger]

i think motherboard isoem u 7077 network adaptor 1394

[maynardvdm]

Hi

 

Go here and download this tool (this is on a trail version, which is free):

 

ASTRA32 - Advanced System Information Tool - Free Download

 

Install it and then run it (it may take a few seconds to scan the hardware)

 

Let me know the following:

 

1. Under motherboard the Board Model

2. Under PCI/AGP Devices anything that says NIC or Ethernet

3. Under System summary all things under Network and Sound

 

After we are finished you can uninstall the program if you wish.

[nudger]

Motherboard Model Dell Inc oj349

 

PCI\aGP Bcm5750AI NEXTREME GIGABIT ETHERNET PCIe

 

Sstem Summerry sound

Sound chip vendor Intel Corporation

Sound Chip 82801FB (ICH6) AC`97 Audio Controller

AC97/HDA Codec name analog service1980

Codec Enhancement. No 3D stereo enhancement

Sound Chip Vendor Creative Labs

Sound Chip Emu1ok2 Audio Chipset (SB Audio series)

[nudger]

Motherboard Model Dell Inc oj349

 

PCI\aGP Bcm5750AI NEXTREME GIGABIT ETHERNET PCIe

 

Sstem Summerry sound

Sound chip vendor Intel Corporation

Sound Chip 82801FB (ICH6) AC`97 Audio Controller

AC97/HDA Codec name analog service1980

Codec Enhancement. No 3D stereo enhancement

Sound Chip Vendor Creative Labs

Sound Chip Emu1ok2 Audio Chipset (SB Audio series)

have got to add on things under net

[maynardvdm]

Hi

 

Do you have a Dell Service Tag?

[nudger]

Motherboard Model Dell Inc oj349

 

PCI\aGP Bcm5750AI NEXTREME GIGABIT ETHERNET PCIe

 

Sytem Summary sound

Sound chip vendor Intel Corporation

Sound Chip 82801FB (ICH6) AC`97 Audio Controller

AC97/HDA Codec name analog service1980

Codec Enhancement. No 3D stereo enhancement

Sound Chip Vendor Creative Labs

Sound Chip Emu1ok2 Audio Chipset (SB Audio series)

[nudger]

Motherboard Model Dell Inc oj349

 

PCI\aGP Bcm5750AI NEXTREME GIGABIT ETHERNET PCIe

 

Sytem Summary sound

Sound chip vendor Intel Corporation

Sound Chip 82801FB (ICH6) AC`97 Audio Controller

AC97/HDA Codec name analog service1980

Codec Enhancement. No 3D stereo enhancement

Sound Chip Vendor Creative Labs

Sound Chip Emu1ok2 Audio Chipset (SB Audio series)

 

Dell service Tag 9MM9F1J

[maynardvdm]

Go here:

 

Drivers & Downloads

 

Here you will find the drivers for your network card and the sound card. download and install them.

 

After you re-installed Windows did you install the chipset driver? If not do that first.