debiruman665 Posted August 27, 2009 Posted August 27, 2009 I got this laptop second hand off of ebay and I was informed there was some lines of nill display on the screen which I thought was negligable. However upon my first boot up after the windows loading screen the screen went distorted and appeared to be broken. I figured out If I booted up in safe mode and restarted windows it seemed to come on without any problems. However now Sometimes when I turn it on it appears like all the drivers have been uninstalled, I do a system restore and its fine untill I turn it off and then it wont come on at all. Leave it for a day and its working fine again except no drivers, system restore everything is fine untill next start up where either it refuses to work or all the drivers go again. I've done a virus scan and that doesnt appear to be the problem any help guys? Quote
maynardvdm Posted August 27, 2009 Posted August 27, 2009 Hi Do you have the Dell service Tag? Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. RaidMax Smilodon Gaming Case | Gigabyte Z77X-UD5H M/B | Intel Core i5 3570K @ 3.4GHz | 8GB Corsair RAM | Nvidia GTX550 Ti 1GB GDDR5 | Corsair 800w PSU Register for FREE >>here<< | If we have helped you, please consider a donation >>here<< SAS | MBAM | WinPatrol | Avira | ERUNT | Nvidia Drivers http://i285.photobucket.com/albums/ll57/mjsmileys/userbarnew4sec.gif
debiruman665 Posted August 27, 2009 Author Posted August 27, 2009 well as I said the pc is second hand and I cant be bummed calling dell. The guy who sold me it is willing to take it back but I'd rather avoid the hassle of packing it up and sending it off again Quote
Jelly Bean Posted August 27, 2009 Posted August 27, 2009 Maynard asked you for the service tag he did not tell you to call Dell. Turn the laptop over and you will find a service tag. Post the exact service tag on your next post. This will enable us to provide you with driver downloads that cost you nothing but a connection to the internet and a few minutes. Quote Rwy'n ceisio fy ngorau......................
debiruman665 Posted August 28, 2009 Author Posted August 28, 2009 i know how to install the drivers thats no big deal, i just do a system restore and I get them all back, what I want to know is why everytime I shut down they disappear again, I get the little speach bubble down the bottom saying remove hardware and when i check it, its saying my cd drive can be removed. Something really strange is happening and I can only postone with another system restore till the next restart. I've tried reinstalling the latest drivers from the dell website but the system restore seems to be the easiest way. Could a virus be doing this? Quote
Jelly Bean Posted August 28, 2009 Posted August 28, 2009 Could you check which service pack you have installed please? Right click on My Computer and choose properties. As you bought this machine from eBay have you checked the OS is genuine. Also posting the service tag number will help us find the right service manual to read. Quote Rwy'n ceisio fy ngorau......................
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