No sound on the Internet

[geordie_guy]

Hi everyone,

I have just noticed that I am not getting any sound on the internet, youtube and yahoo messenger etc :mad:, but when I play any video in media/real player it works fine. Also there are no system sounds, I don't know anything in particular that I have done to my computer. I have googled this problem and have tried several fixes like registery fix, sound settings, internet explorer settings etc but no luck. Does anyone know what could be the problem. Any suggestions would be greatly appreciated.

Thanks

[Plastic Nev]

The obvious one I know, but have you checked in the full sound system controls that all sliders are at or near the top and no ticks in any mute boxes? A double click on the speaker icon on the bottom task bar should open the control panel.

Nev.

[geordie_guy]

The obvious one I know, but have you checked in the full sound system controls that all sliders are at or near the top and no ticks in any mute boxes? A double click on the speaker icon on the bottom task bar should open the control panel.

Nev.

 

Thanks for your reply but its not mute, any other suggestions please.

[Tootech]

Check that the Windows sound scheme is set to Windows default.

 

Windows XP: Change the sounds that Windows makes

 

And

 

Windows XP: Choose a Sound Scheme

[Plastic Nev]

Hi, again, sorry for asking the obvious, but sometimes it is the easy ones get overlooked, ha ha.

After trying what Tootech has suggested and if there is no luck there,

Can you have a look in device management, click start, run, and type or copy and paste in

 

devmgmt.msc

 

and see if there are any yellow exclamation marks or red question marks against Sound, Video, and Game controllers. Click the + to open or expand the list.

Let us know if you find anything.

Nev.

[geordie_guy]

Check that the Windows sound scheme is set to Windows default.

 

Windows XP: Change the sounds that Windows makes

 

And

 

Windows XP: Choose a Sound Scheme

 

I have changed it to windows default theme but no luck.

 

Hi, again, sorry for asking the obvious, but sometimes it is the easy ones get overlooked, ha ha.

After trying what Tootech has suggested and if there is no luck there,

Can you have a look in device management, click start, run, and type or copy and paste in

 

devmgmt.msc

 

and see if there are any yellow exclamation marks or red question marks against Sound, Video, and Game controllers. Click the + to open or expand the list.

Let us know if you find anything.

Nev.

 

I have looked in device manager but there isn't any problem with the sound driver because sound works fine in media/real player. Another strange thing I have noticed is that there is no sound on youtube and bbc iplayer but works ok on itv player.

Thanks for you replies.

[Plastic Nev]

OK, Thanks, at least now I think your sound system itself is OK, so perhaps there may be a problem with Adobe Flash player, (youtube uses that) Have a look here and see if your player is up to date.-

Adobe - Flash Player

 

If not, update it, if it is up to date, it may be corrupted so go into control panel, add and remove programs, and uninstall it, then go to the above site and re-install, see if that helps.

Nev.

[geordie_guy]

OK, Thanks, at least now I think your sound system itself is OK, so perhaps there may be a problem with Adobe Flash player, (youtube uses that) Have a look here and see if your player is up to date.-

Adobe - Flash Player

 

If not, update it, if it is up to date, it may be corrupted so go into control panel, add and remove programs, and uninstall it, then go to the above site and re-install, see if that helps.

Nev.

 

Thanks Plastic Nev, I have just uninstalled the Adobe Flash player then reboot the pc and I got a dll error message on start up. I have reinstalled the Adobe Flash player but sound problem is still there.

[Plastic Nev]

Hi, again, can you tell us what that dll error message was, and has it come back again after another reboot?

[geordie_guy]

Hi, again, can you tell us what that dll error message was, and has it come back again after another reboot?

 

Can't remember the error message :mad: but I have rebooted again and there is no error message :confused:.

[Plastic Nev]

Hi again, I have been searching all over as I knew we had this problem some time since with someone else, have a read here-

http://extremetechsupport.com/forum/sound-cards/3152-no-sound-certain-internet-sites.html

 

especially the fourth reply and try that zip file from Goku, see if that helps,

Nev.

[geordie_guy]

Hi again, I have been searching all over as I knew we had this problem some time since with someone else, have a read here-

http://extremetechsupport.com/forum/sound-cards/3152-no-sound-certain-internet-sites.html

 

especially the fourth reply and try that zip file from Goku, see if that helps,

Nev.

 

Thanks I have tried the zip file and when I rebooted the pc I am getting this error message

 

RUNDLL

Error loading tC\Docume~\HP_Owner\Locals~1\Temp\nos_uninstall_Adobe.dll

The specified module could not be found.

 

I think this is same message I was getting before. Do you think this is causing the sound trouble.

Thanks

[Jelly Bean]

Can I just sugest that this maybe a malware issue?

[Plastic Nev]

Jelly Bean may just be right as it is obvious now that Adobe Flash hasn't loaded or installed correctly, Malware could be blocking it.

Please follow our procedure below and let us know how you get on with that before we go any further with your sound issue.

 

 

Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

[*]Click Finish.

[*]The program will download and update itself if it finds the necessity to do so. Please allow this.

[*]Once the program has loaded, select Perform full scan, then click Scan.

 

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*]When the scan is complete, click OK, and then Show Results to view the results.

[*]Make sure that every entry is selected, and click Remove Selected.

[*]Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:
   

    

   [*]Click the Close button to leave the control center screen.

   [*]On the main screen, under Scan for Harmful Software click Scan your computer.

   [*]On the left, make sure you check mark All the Fixed Drives.

   [*]On the right, under Complete Scan, choose Perform Complete Scan.

   [*]Click Next to start the scan. Please be patient while it scans your computer.

   [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*]Make sure every entry has a check mark next to it and click Next.

   [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*]Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

    

   Happy Safe Computing!

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[Jelly Bean]

No Sound in Internet Explorer

 

Resolution:-

1.Open Control Panel.

2.Double Click to open Sounds and Audio Devices.

3.Click Sounds tab.

4.Scroll down to Windows Explorer, which is present under the Programs events.

5.Select Complete Navigation and Start Navigation.

Click OK/Apply.

 

1. Open IE. Go to Tools> Internet Options.

2. Switch to the "Advanced" Tab.

3. Scroll down to the "Multimedia" sub-heading.

4. Make sure the box next to "Play sounds in web pages" is checked. Click "ok". Restart Internet Explorer. Test to see if sounds will now play.

[geordie_guy]

I have tried all the 5 steps and Jelly Bean's fixes but still no joy. I don't know what else to try.

[Jelly Bean]

Which version of IE are you using?

 

Have you tried uninstalling the sound card driver from device manager and download a updated driver for it?

 

What is your make and model of sound card?

 

Uninstal IE and reinstall.

 

Here are my list of fixes you can attempt doing:

 

1. There is something wrong with Internet Explorer and/or IE is missing a neccessary component/plugin/addon.

 

 

2. There is something wrong with your audio driver or with Windows.

 

 

3. There is something wrong with either your sound card, your speakers, or some other item of hardware in your computer.

 

 

First, lets explore option 1: something wrong with Internet Explorer.

Perhaps one of the addons you usually use in IE is interfering with the ability to play sound:

To check this, try running IE without addons:

1. Open the Start Menu, type "Internet Explorer" into the search box. This search should return at least two results.

2. Click on the "Internet Explorer (No Add-ons)" option.

3. Navigate to a page where you know sound should be heard.

4. Did you hear sound? If yes, we can do further troubleshooting to determine exactly what addon is causing the problems. If no, continue on to the next step.

Perhaps you don't have the right plugins/addons installed to play sound. Commonly needed plugins for interactive media include:

1.

Adobe Flash

.

2.

Java

.

To install these plugins, open Internet Explorer and visit the links above. Follow the directions on the pages listed. After installing these plugins and restarting Internet Explorer, do you hear sound?

 

 

Adobe Flash No Sound WaveMapper Trick My Digital Life

 

Youtube, Dailymotion Google Video, Flash Games and Applications No Sound and Audio in Windows My Digital Life

[geordie_guy]

I am using IE8 and I haven't uninstalled any sound drivers. I am using HP Pavilion t3140.uk Desktop PC with Realtek alc880 on board sound.

 

I have tried uninstall/reinstall IE but didn't work.

 

I think audio driver is fine because I am getting sound from real/media player as well as ITV Player on IE but I not getting any system sounds.

 

I have the latest Adobe Flash and Java plugins.

 

I have also tried both tricks from My Digital Life.

 

Nothing seems to be doing anything.

[Jelly Bean]

Realtek has its own seprate software,do you have the icon on your task bar?

 

If you do you need to configure this along with windows sound.

 

If you dont have it then I sugest you update the driver from Realtek so you can receive the software.

 

Realtek can be a little hard to configure and get correct settings.

 

Did you try setting windows sound scheme in windows?

 

Windows XP: Choose a Sound Scheme

[geordie_guy]

Realtek has its own seprate software,do you have the icon on your task bar?

 

If you do you need to configure this along with windows sound.

 

If you dont have it then I sugest you update the driver from Realtek so you can receive the software.

 

Realtek can be a little hard to configure and get correct settings.

 

Did you try setting windows sound scheme in windows?

 

Windows XP: Choose a Sound Scheme

 

Yes I do have taskbar icon and when I test the sound it works ok.

 

I have changed the them to windows xp default but still no sound.

 

Its really frustrating.

[Jelly Bean]

It could be an addon.have you tried disabling them in tools/manage addons?

 

I actualy searched for these fixes while you were away.

 

In realtek audio software do you have mixer enabled or in windows sound settings?

 

You can set system sound affects in the reatek software.

 

Ok my mind is a little blank but I am thinking is the sound scheme set to come out of main speakers or onboard speaker?

 

When you open HD audio on the task bar choose sound manager.

 

You should see the coloured ports there right click on one and choose connection retasking and you can individualy set the ports to what they do.Like mike or front and rear speakers.

 

There is also lots of settings in this software that will take some time to check nothing is muted and all sliders are fully up.

 

 

I often sugest uninstall the driver from device manager and downloading a new one as this kicks in and resets the sound card to default and usaly solves a lot of issues.

 

Sorry I am a bit vague but tired.

[geordie_guy]

Sound settings in sound manager look fine and nothing is muted, I will try to download a new one and get back to you.

 

Thanks Jelly Bean for all your advise I really appreciate it but nothing seems to be working, I know its too late and I am tired too. I'll give it a go tomorrow.

Thanks again

[Jelly Bean]

Your welcome babe,I think maybe some sleep and a fresh open eyed look tomorrow may help us both to figure this out.

 

Get some sleep and I will be here again tomorrow and lets see what we can do.

 

:)

[Jelly Bean]

Hey there.

 

Well I and another staff member have discussed this issue.

 

We did say try:

 

Open command prompt and type in scf /scannow and popin the install disk and hit enter on your keyboard.

 

Let sfc /scannow run.

 

It will check system files.

 

Have you tried the uninstall of the driver?It will do no halm at all to do this.

[geordie_guy]

I have just tried uninstall/reinstall audio drivers but problem is still there and I am totally fedup. I do have recovery disc but I am thinking of getting a new external hard drive and put all the stuff on it and then run the recovery disc. Any adivice on which one to get. Is this any good?

Thanks