Cache Access Denied error code

[deanrit]

I have similar problem as above mentioned Cache Access Denied error code. It pops up every time I try to use IE 7. I can use FireFox to access the internet but can't use IE at all. This popup keeps me from doing anything at all. I tried the 5-step procedure for cleaning up my computer, but the process requires you to use Internet Explorer -- which I can't. My System Restore will not work either. It keeps saying to restart my computer then try again. Did that twice and still cannot remove previous restore points. Can someone help?

[deanrit]

BTW

 

BTW, this all started when I did a windows update - my computer said that updates were available, so I clicked the icon... I guess that was a big mistake.

[Jelly Bean]

Hello deanrit and welcome.

 

Please could you give full details and any error codes please?

 

JB.

Edited August 29, 2009 by Tootech

[deanrit]

I Have very similar problem

 

First error popup: Connect to 38.109.45.91 The server 38.109.45.91 at Packet Flip Private Proxies requires a username and password. Warning: This server is requesting that your username and password be sent in an insecure manner (basic authentication without a secure connection). Then if you try to cancel that popup, you get a full webpage with: ERROR Cache Access Denied -------------------------------------------------------------------------------- While trying to retrieve the URL: Google The following error was encountered: Cache Access Denied. Sorry, you are not currently allowed to request: http://www.google.com/from this cache until you have authenticated yourself. You need to use Netscape version 2.0 or greater, or Microsoft Internet Explorer 3.0, or an HTTP/1.1 compliant browser for this to work. Please contact the cache administrator if you have difficulties authenticating yourself or change your default password. -------------------------------------------------------------------------------- Generated Fri, 08 Aug 2008 19:52:37 GMT by kansascity01.datatrip.net (squid/2.6.STABLE21)

[Jelly Bean]

Hey welcome back.

 

Have you tried a system restore to just before you installed the updates?

 

Click start/all programs/accessories/system tools/system restore.

[Jelly Bean]

Open IE and click tools/internet options/Connections/LAN settings button and uncheck Proxy Server and leave all feilds empty.

 

Close IE and reopen.

 

If that doesnt work check the box Auto detect settings.

 

Close IE and reopen.

[deanrit]

Thank You!

 

Hey Jelly Bean, it worked! IE is up and running again! Thanks!!!!! How did those settings about a proxy server get put into my computer?

[Jelly Bean]

That is excellent.

 

I am glad it is fixed.

 

It may of been a glitch or the updates.

 

Did some one else touch your PC at some point.

 

Did you update to a newer version of IE?

 

It could be a number of things,but hey its fixed now.

 

JB.

[deanrit]

About System Restore

 

When I try to go to system restore, as you advised above, I get an error: System Restore is not able to protect your computer. Please restart your computer, and then run system restore again.

[deanrit]

Sys Restore

 

I tried to do system restore a few times, but got same error message each time.

[deanrit]

IE Update

 

Yes, I did update from IE7 to IE8, then back to IE7 because one of my SEO software programs would not work with IE8. Do you think I have Malware running around my computer?

[Jelly Bean]

I dont think it is malware but lets see if we can do a bit of a service on your computer.

 

If you have the install CD I sugest:

 

Click start/Open run box/Type in run box cmd and hit ok/Type in the command window sfc /scannow and hit enter on your keypad and pop in the install disk and run system file checker.

 

Let it run and see if it helps.

 

You dont need system restore now as the IE issue is fixed.

 

I do not like IE8 and I stayed with IE7.

 

Ok you can then do the following once sfc /scannow has finished.

 

 

 

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

 

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

[*]Click Finish.

[*]The program will download and update itself if it finds the necessity to do so. Please allow this.

[*]Once the program has loaded, select Perform full scan, then click Scan.

 

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*]When the scan is complete, click OK, and then Show Results to view the results.

[*]Make sure that every entry is selected, and click Remove Selected.

[*]Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:

   [*]Click the Close button to leave the control center screen.

   [*]On the main screen, under Scan for Harmful Software click Scan your computer.

   [*]On the left, make sure you check mark All the Fixed Drives.

   [*]On the right, under Complete Scan, choose Perform Complete Scan.

   [*]Click Next to start the scan. Please be patient while it scans your computer.

   [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*]Make sure every entry has a check mark next to it and click Next.

   [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*]Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[deanrit]

Thanks!

 

Thank you very much Jelly Bean. I'm doing these procedure now...

[Jelly Bean]

Excellent.

 

They will take time you dont have to do them all now.

 

I will say I am off to bed shortly though as its nearly 2-30 am.

 

But please do not worry I am subscribed to your thread and will pop on and check when I rise.Oh and had a cup of tea first.

 

If you are worried of any reports the the software,s show you can copy and paste the logs into another post to be looked at.

 

I think you should be fine and that XP has just become a little glitchy.

 

Chat to you later.

 

JB.

[deanrit]

Steps 1 through 4 OK....

 

Hi Jelly Bean,

 

Thank you for all of your help. I really do appreciate it!

 

All scans went OK without finding any significant threats, just a few tracking cookies.

 

My only challenge now is to complete "Step 5" -- deleting the restore points. When I try to do step 5 I get the error message: system restore is not able to protect your computer. Please restart your computer, and then run system restore again.

 

Restarting doesn't fix it.

 

Is this a serious problem?

[Jelly Bean]

Hello and welcome back.

 

This maybe a silly question but are you sure System Restore is turned on?

 

1. Click Start, right-click My Computer, and then click Properties.
   
2. In the System Properties dialog box, click the System Restore tab.
   

Is it on or off?

 

Or try the following:

 

Restore/Enable System Restore - #278 on the left.

 

http://www.kellys-korner-xp.com/xp_tweaks.htm

 

Right click on it and save the .reg file to your desktop. Then, double click on the file icon (on your desktop) to merge it into your registry. You may need to reboot your computer for the changes to take affect.

 

With any fix like this you should create a new restore point and backup the registry first.

[deanrit]

About System Restore

 

yes, system restore is definitely on.

[Jelly Bean]

Have you tried the fix I posted?

 

Try this:

 

Start > run: msconfig >> select "launch system restore" and follow the prompts from there. Choose a date that precedes the problem.

 

Does system restore run from there?

[Jelly Bean]

Ok let me post a few of these I found:

 

Check to Make Sure that Your System Restore Service is Running (it should be)....to do this click Start, then Run, then type services.msc

 

Then scroll down and find "System Restore Service" , and make sure it is Started and set to "Automatic".

 

System Restore Requires this to be running.

 

One sugestion was are you using Norton?If yes that could be the issue.

 

Repair install:

 

Perform a Repair Installation

 

 

Or even backup all data and run either recovery console or reinstall windows.

 

I have gone through many many pages trying to find a fix.