Acer laptop trouble HELP

[livbaybee1]

Hi

I brought a new laptop about 3 months ago now, from pc world.

it was a Acer deal, £349 , 4gb and 160gb harddrive one , on vista home basic.

Basically the first few days was fine but ever since then ,i will be on the laptop for around a hour or so, and i say im on a website, such as facebook or any website, when i load onto a new page or link , nothing loads, the page goes white, and then finnally will say STOPED on the left side corner, and then finnally after a while when i keep trying to load a page it will say, PAGE CANNOT BE DISPLAYED , COULD BE INTERNET PROBLEM COULD BE UR FIREWALL bla bla.

Yet it says my internet is connected, and when i restart my internets working fine, then again about a hour later , it does the same thing. And also nearly everytime it does this, when i try and restart or shut down, it wont shut down till about 5 minutes, then it will finnaly start logging off, but take even longer to do so, then go to the shut down mode, but take even longer to do so till the pc finnaly turns off...

It does this everyday how ever many times a day, and today ive had it on for about 5 mins and it does this sometimes. Once today i turned it on , 5 mins later it did this.

What do you think the problem is and what shall i do?

I thought mabey it was because the laptop was hot, sometimes i feel the bottom and at times yes its kind of hot , yet there are times it still does this and the bottom of it is basicaslly cold... not even hot.

Its a new laptop surley it shouldnt do this ?

Help please Thanks

[snow]

Hi and welcome to the forum,

 

The next time your laptop does this, could you please do the following:

 

Open the command prompt by holding down the windows key, and pressing 'R'.

Into the run box that appears, type cmd and press enter.

 

Type ipconfig /all into the black command prompt window, and then press enter. The details for your computer's network adapters will come up.

 

Copy all of this output by right-clicking on the window, and choosing 'Select all', and then paste it into your reply.

[livbaybee1]

thanks i will try this ,hopfully it will stop doing so. x

[livbaybee1]

hhhmm i tried this and the black page comes up but then dissapears ,it wont stay on for me to do so when ive typed it in the command ... i can just about see it come up then turnes off quickly :S ? help x

[snow]

Did you make sure to type ipconfig /all into the command prompt window? If you just type it into the run box then what you described will happen.

 

Another way of opening command prompt on Vista is:

 

Click start, then type cmd into the search box at the bottom of the start menu.

 

You should see cmd.exe appear above. Click it to open the black command window. Then, once it is open, type ipconfig /all and then press Enter on the keyboard.

 

Lots of information will come up. Copy it by right-clicking anywhere in the black window, and choosing 'Select All'. Paste it into your next reply.

[Easy Rider]

Try going to All Programs/ Accessories/ Command Prompt

 

Right click on Command Prompt and click Run as Administrator