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Windows service pack 3 Windows updates will not install

bubblesupper
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bubblesupper Newbie

bubblesupper

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Posted

Hiya,

 

I'm not sure if this is in the right place as I'm not very computer literate!

 

I have service pack 3 on my PC (windows XP) and I cannot install the automatic updates. The yellow icon appears at the bottom right hand screen and it trys to install but fails.

 

Also every time my PC shuts down it says it will install updates but doesn't.

 

Any ideas?

 

Thanks :)

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Plastic Nev Newbie

Plastic Nev

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Hi Bubble,

Have you recently needed to have a Windows repair done, or a re-install of the operating system?

The problem you have is common to that situation, so please have a look here--

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you perform a new Windows XP installation or you repair a Windows XP installation

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Plastic Nev Newbie

Plastic Nev

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Posted

Yes have a look and try the suggested cures, it may still work for you.

Nev.

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bubblesupper Newbie

bubblesupper

Posted
  • Author
Posted
Hi Bubble,

Have you recently needed to have a Windows repair done, or a re-install of the operating system?

The problem you have is common to that situation, so please have a look here--

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you perform a new Windows XP installation or you repair a Windows XP installation

 

I have actually just finished looking at that before I posted on here. I tried method 1 but it didn't work. I tried to download the update agent but couldn't find the download or how to do it!

 

I think service pack 3 was recently installed. I have 11gb of free space of my PC so I think from what I've read that should be enough.

 

Should I uninstall service pack 3? I don't really understand much about PC's I'm afraid.

 

Thanks

Plastic Nev Newbie

Plastic Nev

Posted
Posted

Hi, I know those instructions look a bit hard, so understand why you would like to try the update agent, go to this page and click on the download link on it, the update agent should install it self from there.

 

How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

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I have installed Windows, now how do I install the curtains? 😄

image.png

Plastic Nev Newbie

Plastic Nev

Posted
Posted

Hi, that agent should just install and not give you that page, which version of Internet Explorer are you using or are you using a different browser such as Firefox or Opera?

Nev.

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I have installed Windows, now how do I install the curtains? 😄

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bubblesupper Newbie

bubblesupper

Posted
  • Author
Posted

It took me to the updates page and said to install the following:

 

Microsoft Windows Updatebutton {padding: 0px 14px 1px 14px;width: 80px;height: 21px;overflow: visible;line-height: 15px;cursor: default;} a:hover { text-decoration: underline } a { text-decoration: none } Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86

Download size: 0 KB , 0 minutes (Downloaded; ready to install) http://update.microsoft.com/windowsupdate/v6/shared/images/info_16x.gif

Microsoft .NET Framework 3.5 Service Pack 1 is a full cumulative update that contains many new features building incrementally upon .NET Framework 2.0, 3.0, 3.5, and includes cumulative servicing updates to the .NET Framework 2.0 and .NET Framework 3.0 subcomponents. The .NET Framework 3.5 Family Update provides important application compatibility updates. This combined Service Pack and update is applicable to .NET versions 2.0 through 3.5. Details...

 

 

 

 

 

 

but then it just says the follwing:

 

"some of the updates were not installed" "the following udates were not installed"

 

Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86

 

 

HELP! I feel like i'm going to throw my PC out of the window soon, haha!

snow Newbie

snow

Posted
Posted

Hi,

 

Is this (Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86) the only update you've had trouble installing?

 

 

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bubblesupper Newbie

bubblesupper

Posted
  • Author
Posted

Its the only one showing at the moment that I need to update so yes at the moment. I don't have any others to update as yet, only noticed it with this one, any clues?

 

thanks

snow Newbie

snow

Posted
Posted

I thought that might be the case, as I actually had this same problem a month or so ago.

 

Somehow Microsoft update is convinced that you have the .NET framework version 3.5 installed, when you don't. Then it tries to install an update to this, but since you don't have it, it fails.

 

I corrected the problem by installing .NET framework 3.5, re-booting, and then running windows update again.

 

Here is a link to the Microsoft page where you can download it:

Download details: .NET Framework 3.5

 

 

Need help with your computer problems? Then why not join Free PC Help. Register here

 

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We are all members helping other members.

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snow Newbie

snow

Posted
Posted
It should install fine: what is the exact error it gave you?

 

 

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If Free PC Help has helped you then please consider a donation. Click here

 

We are all members helping other members.

Please return here where you may be able to help someone else.

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bubblesupper Newbie

bubblesupper

Posted
  • Author
Posted (edited)

It goes right through to the end and says "set up error"

 

When it says how much is going to download it says 0 too which is odd!?

 

Do I need to uninstall anything first?

Edited by bubblesupper
snow Newbie

snow

Posted
Posted

It sounds like you might have conflicting versions of .NET on your system. Try this .NET clean up tool:

http://d9p7ma.blu.livefilestore.com/y1primuHw3nhBarwZA4BBnsAh1l5IBj5s7dz4K9mVDaWO0oXPF-vGUO9KlAFYtICUBnbhvAoSp-LUxeIQgw-7Ll-g/dotnetfx_cleanup_tool.zip?download

 

Download it, extact it, and run it. Re-boot the system after it has finished.

 

After you PC has restarted, try installing version 3.5 again. Let us know how it goes.

 

 

Need help with your computer problems? Then why not join Free PC Help. Register here

 

If Free PC Help has helped you then please consider a donation. Click here

 

We are all members helping other members.

Please return here where you may be able to help someone else.

After all, no one knows everything and you may have the answer that someone needs.

 

Antec 900 Case | Intel Q9550 @ 2.83GHz with Scythe Infinity cooling (Passive) | 8Gb Corsair DHX CAS4 RAM | ATI PowerColour HD 4870 512Mb OC

 

 

bubblesupper Newbie

bubblesupper

Posted
  • Author
Posted

Hiya,

 

I'm not having much luck here. I used the clean up tool and followed your instructionss etc and reinstalled from the link provided, but it will now start to download and then says interent explorer has encounted an eroor and has to close!

 

I tried using the clean up tool once again and rebooting etc and trying to reinstall again but the same thing happed.

 

Any ideas?

 

I appreicate your help,

 

Thanks

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