hotmail problem

[silva]

hello againhave recently uninstalled McAfee and installed free version of AVG - since then haven't been able to access my hotmail account, just get a blank page. Have transferred now to Windows Live Mail (more by luck than judgement) but although I can receive mail I can't send it.I have windows vista home premium, IE8 and ISP is tiscalli. What have I done wrong? seems a bit of a coincidence that it's happened since the uninstall/install process. if you have an answer would you speak slowly cos I'm elderly and the brain's not as bright as it was.Thank you

[Jelly Bean]

Hello and welcome.

 

Have you allowed it through Mcafee firewall?

[covert]

Could I also recommend you get another virus program, I had AVG free and it let all sorts of bugs into my PC.

This site has many great recommendations

 

http://extremetechsupport.com/forum/security-questions-av-firewalls-etc/3597-free-pc-help-recommended-security-products.html#post24984

 

Try here for which to choose. I have the free Avira AntiVir and it is working great.

[silva]

hotmail problem

 

Hello and welcome.

 

Have you allowed it through Mcafee firewall?

 

I don't know how to do that - I uninstalled McAfee so do you mean that the firewall is still there? or is it something I should have done before I uninstalled it. My subscription has now expired - hence installing the AVG - so wouldn't McAfee also have deleted anything of theirs?

[silva]

hotmail problem

 

Could I also recommend you get another virus program, I had AVG free and it let all sorts of bugs into my PC.

This site has many great recommendations

 

http://extremetechsupport.com/forum/security-questions-av-firewalls-etc/3597-free-pc-help-recommended-security-products.html#post24984

 

Try here for which to choose. I have the free Avira AntiVir and it is working great.

 

I may just do that - but should I uninstall AVG first? how do I check that it's all gone if I do that? one other thing (not sure I should ask here) can't get into my on-line banking either, same thing happens, blank page. is there a connection?

[RandyL]

As Jelly Bean has said it does sound like a Firewall blocking it. But since you uninstalled Mcafee that only leaves the Windows firewall as AVG free does not have a firewall. Uninstalling Mcafee any suite should remove the firewall as well as the AV.

 

As covert said you really should look at a different AV and he linked you to what we suggest.

 

As far as coincidence is concerned you may be right about that. I would try disableing or better yet uninstalling AVG free temporarily and see if that solves the problem. Reboot after an uninstall.