64-Bit OS Error - Need Updated Mainboard Bios

[GOYA]

Please can you help me I have a MS-7010 mainboard but cannot locate a bios update. There is no info on MSI's website regarding this board. I have an advent 3419 PC (UKT Support - Advent 3419 PC) and experience a BSOD stop error whenever I try to install a 64-bit operating system. Both xp64 and vista64 experiences this stop error. When I disable the internal USB in the bios options it works fine and installs with no issues but then I have no operational USB ports???? I am thinking that I probably have to update the bios but MSI does not seem to support this model mainbaord and MSI Live update (all versions) does not find any bios updates.

 

Hope you can help.

 

Regards

 

GOYA

[Plastic Nev]

Hi Goya, welcome to Extreme Tech Support - Free PC Help.

Have a look here,

http://biosagentplus.com/?ref=29

there is a scanner that will analyse your BIOS and hopefully be able to find which updates or upgrades you need from there.

They are the agents for Phoenix, the makers of your BIOS.

Nev.

[GOYA]

Hi Plastic Nev thanks for the welcome. I have already downloaded the above scanner previously and it did notify me that it located an updated bios. However it doesnt specify what the new compatable bios is without paying to register. It's a free scan but you have to pay to be able to download etc. I would prefer not to have to pay for this if I can. Can anyone recommend a free similar app.

[Plastic Nev]

Oh dear, I didn't realise it would be a paid for download, unless another member knows otherwise though I doubt there will be free BIOS updates available elsewhere, but you never know, we have some good folk around who may know.

[Tootech]

Its not supported by MSI, its an OEM board made for a specific manufacturer.

 

Manual is here - its a direct download

 

http://217.110.237.67/Manuals/7010-engl%20v1.0%20-%20OEM%20Board.pdf

 

MS-7010 mainboard but cannot locate a bios update

 

Why would a BIOS update sort it? I looked up the chipset that looks after the USB - its a VIA 8237 which apparently Vista has no issues with. It may be a 64 bit thing, but there is no way around it I'm afraid.

 

Don't try messing with 'possible' BIOS updates - it could brick your board.

 

What BSOD error do you get?

 

Also, have you run an install with USB disabled, then switched them back on afterwards, making sure nothing is plugged into them?

[GOYA]

Yeah I know its made by MSI for Medion. I already have the manual. Well it was sold to me by PC World a good few years ago (a while before any 64-OS were available) and was their top of the range PC at the time LOL, I was told though that it would support a 64-bit OS. Basically I have been sold a PC with a 64-bit processor but with a mainboard that cannot fully support a 64-bit os, it won't install without totally disabling USB. I thought that updating the bios may help. I can't think of what else to do. If I install without USB and then turn on USB after a clean install it gets a BSOD error before loading the os. The same as if I try to install the os with the USB turned on. I will make note of the exact error code and post it here a little later. Cheers. Edited September 27, 2009 by GOYA

[GOYA]

The BSOD stop error code that I am getting is below:

 

STOP 0x0000001E (0xFFFFFFFFC0000005, 0x000000000A41C372, 0x0000000000000008, 0x000000000A41C372)

[Tootech]

This is what Microsoft say, and other knowledgebases say the same thing

 

This behavior can occur if you restart your computer during or after the Windows Setup process, and if any of the following conditions are true:

There is insufficient disk space on the drive on which you installed Windows.

There is an outdated or incompatible third-party driver (or drivers) installed on your computer -- for example a faulty video driver.

There are system BIOS incompatibilities.

 

Bottom line - I think you have answered already

 

Basically I have been sold a PC with a 64-bit processor but with a mainboard that cannot fully support a 64-bit os

 

Your board is a Socket 754 which was the first to carry a 64 bit CPU - they didn't stay long on desktop PC's and were replaced with the Socket 939 whcih became very popular and could handle full 64 bit O/S's. Its a shame you can't install it properly - the only thing I can think of is to buy a PCI USB card to give you USB devices. It still may give you the same problem.

 

I think its the end of the line on this one unless someone comes up another idea :(