Windows live mail and yahoo, windows 7

[shrimply]

Hi, I'm hoping you can offer some advice as I'm at my wits end on this one, google isn't even suggesting that anyone else has this issue and I have tried everything I can to solve it.

 

I have three computers

One running Vista

One Running Vista x64

and a netbook running Windows 7 RC

 

On all three I have Windows live mail set up identically, so no matter where I am I get all my emails in the same place.

 

But I'm having major issues with the yahoo account on the netbook. Yahoo is the only account that uses POP forwarding. Basically when it tries to update from the yahoo account it either freezes up or eventually tells me that the server terminated the connection. I've tried reinstalling several times, made sure it is the latest WLM version, tried every setting under the sun for the Yahoo account and tried disabling both the antivirus and firewall. But so far it refuses to recieve messages.

 

Since the only difference is the OS I feel that windows 7 is to blame, but I asked on the official forum sometime ago and basically got told it was a program issue and to ask elsewhere.

 

If anyone has any idea whats going on here i'd be grateful of an explanation, because it appears i'm the only one with the issue and i can't make sense of it.

[Tootech]

Hi Shrimply,

 

I've just tried it on Windows 7 and it works perfectly. Very odd!

 

Do you have the same firewall running on all 3 machines?

[shrimply]

Thanks, yeah I'm using the windows firewall on all the machines.

 

It seems strange that it is only Yahoo, but all the other accounts I have set up use IMAP.

[shrimply]

This is the error that's coming up

 

Unable to send or receive messages for the Yahoo account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

 

Server: 'pop.mail.yahoo.co.uk'

Windows Live Mail Error ID: 0x800CCC0F

Protocol: POP3

Port: 995

Secure(SSL): Yes

[Tootech]

Did you let Live Mail configure the server automatically?

 

If so, go back and set it up manually. Make sure you have done all of these parts:

 

Server Settings

Incoming Mail Server (POP3): pop.mail.yahoo.co.uk

 

Use SSL, port: 995

Outgoing Mail Server (SMTP): smtp.mail.yahoo.co.uk

 

Use SSL, port: 465, use authentication

Account Name/Username: account name

Email address: email address

Password: Your Yahoo! Mail password

 

In the server properties tab make sure "log on using clear text authentication" is ticked

 

and

 

Outgoing mail server, make sure the box is ticked "My server requires authentication"

[shrimply]

The settings were copied across from one of the machines which works, and I've just been through and checked again and its all set-up like you suggest.

[Tootech]

Shrimply I don't know what to suggest - it certainly works on Windows 7, no firewall is getting in the way and your settings seem correct.

 

The only thing I can think of is uninstalling Live Mail, rebooting and reinstalling. Then just add the Yahoo account, no others and see if it works.

 

Someone else may have another idea or two........

[RandyL]

Hi shrimply;

 

Are you using Yahoo Mail Plus or YPOPs!

[shrimply]

Hi Randy, its a yahoo.co.uk email adress so I am able to get POP forwarding without paying for yahoo plus or using YPOPs

[Goku]

A shot in the dark but are you using Norton?

 

As for your problem, please try and set up the account using the settings prescribed here and see if it helps or not. :)

 

Let us know how it goes though. Good Luck.

 

-- Goku

[shrimply]

Hi again,

 

Goku - I'm using avast on the netbook as well as one of the computers that is working. I'm not really sure what to do with the link you provided as it seems to be mainly about adding hotmail to outlook.

 

I tried reinstalling, but basically the same problem, it connects initially to yahoo and downloads the messages on the server, but after that all other connection attempts fail.

[Goku]

Hello Shrimply. Can you change the port numbers as suggested? Or is that option absent in Windows Live Mail?

 

-- Goku

[Goku]

Oh, and can you also please post the version of Windows Live Mail you are using? You can check your current version number in the About Windows Live Mail dialog.

 

-- Goku

[shrimply]

The ports I'm using are the ones yahoo say are needed

 

465 outgoing

995 incoming

 

version number: 14.0.8089.0726

[Goku]

Hello Shrimply. Can you please post a screen shot of your settings on the program? I need to verify various settings to see if anyone of them is causing the problem.

 

Oh and can you please tell me if your version is 14.0.8089.0726 or 14.0.8089.726?

 

-- Goku

[Tootech]

Could you also let us know if there are any error messages/ codes that come up when the failed to connect to server happens.

 

Also, can you log in to the Yahoo account from your Win 7 machine?

[shrimply]

hi again,

 

It's version 14.0.8089.0726, which settings do you want to check, there's quite a few pages but as I say I have the account set-up identically on two other computers so can't see why it would be anything to do with the settings.

 

I can access yahoo mail on the internet fine on the netbook and the error message generated is posted above.

 

Thanks.

[shrimply]

Just some more info as I've been trying to get it working and am not sure if what I'm trying is likely to be required.

 

I've tried disabling the firewall.

I've switched the antivirus off and actually switched from Avast to Avira

I've disabled UAC

I've tried in safe-mode with networking

 

Same error everytime.

[RandyL]

I wish I could set up my yahoo email to work with Windows Mail which is the email client for Vista but here in the USA I would need a premium yahoo account not the free one. So I can't check the settings for you.

 

The error does appear to be for the outgoing mail settings though.

 

Either way if it's the same yahoo account and the same ISP then it has to be a setting that is not the same as those on your other computers. Unless of course you have a third party program blocking it.

 

Check all your settings again including advanced options. Also check your "outgoing mail server requires authentication" settings.

 

When all else fails delete the account from Windows Mail and recreate it.

[shrimply]

Hi Randy,

 

Initially I had copied the setting folder directly from one the other computers that works, which is a method I have used successfully in the past. Meaning all the settings were identical.

 

Since then I've also tried letting windows live mail automatically configure settings and tried manually configuring settings, uninstalling and reinstalling windows live mail each time.

 

But I continually get the same error.

 

Currently yahoo is the only account I have set up so as to avoid confusion while trying to find the problem.

 

As to programs interfering, its a netbook so there's practially nothin running on it anyway apart from the essentials, and I've disabled everything I can imagine would be the cause, if you have any suggestions of what ele could be blocking it then that'd be great.

 

Thanks for all the help guys, I'm finding this very frustrating as there just doesn't seem to be an explanation.

[shrimply]

No one got any thoughts, tbh I'm getting pretty fed up with it now, there just doesn't seem to be any reason why it shouldn't work and its one of the few programs that I want on the netbook to make it worth having.

[shrimply]

No ideas at all,

 

Just thought I'd add that I just tested and I can send email through windows live mail fine its just receiving that won't work.

[shrimply]

Hi guys, its been a good few days since anyone other than myself has replied to this thread.

 

Is it fair to presume that non one here has any solutions?

And if that is the case is it OK for me to post this elsewhere and link to this thread to save the hassle of typing it all out again?

 

Sorry but I really want to get this resolved as its a big issue for me and is making the netbook seem a bit of a waste of time as the one program I rally want to work with it isn't working properly.

[RandyL]

I think you're right shrimply. If all your ports and settings are right and the ones suggested appear to be the right ones I'm at a loss. Feel free to do as you want. Hopefully someone will know.