Application Error - The exception unknown software exception

[Guest dvigil38]

OS: Windows 2003 SP2 x64 w/Terminal Services installed. Mode: Application

Service:

I installed our Accounting Client package - Sage MIP on the TS, but i cannot

run the client without getting the Execption error. I've looked on the

internet, but can't seem to find a solution. I've called the vendor, no luck

there.

Thanks in advance,

[Guest Vera Noest [MVP]]

Re: Application Error - The exception unknown software exception

 

Does this happen for all users when running the program in a TS

session, both normal users and administrators?

Does it also happen when you run the appliation on the console of the

server (outside TS)?

Did you put the server into install mode before installing the

application?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?ZHZpZ2lsMzg=?= <dvigil38@discussions.microsoft.com>

wrote on 05 feb 2008 in

microsoft.public.windows.terminal_services:

> OS: Windows 2003 SP2 x64 w/Terminal Services installed. Mode:

> Application Service:

> I installed our Accounting Client package - Sage MIP on the TS,

> but i cannot run the client without getting the Execption error.

> I've looked on the internet, but can't seem to find a solution.

> I've called the vendor, no luck there.

> Thanks in advance,

[Guest dvigil38]

Re: Application Error - The exception unknown software exception

 

Hello Vera: Yes, i receive the error during all logins: Logged in directly

to the console, also via RDP, also using an account with administrative right

or not. Yes, the application was installed from Add/Remove programs, which

should have put the TS in install mode.

 

on a new note - I turned DEP off and now i do not get the application error,

but only the application Splash Screen. I've contacted the vendor (SAGE, MIP

Accounting) to discuss. No resolution yet.

 

Any suggestions would be appreciated?

Thanks in advance.

 

"Vera Noest [MVP]" wrote:

> Does this happen for all users when running the program in a TS

> session, both normal users and administrators?

> Does it also happen when you run the appliation on the console of the

> server (outside TS)?

> Did you put the server into install mode before installing the

> application?

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?ZHZpZ2lsMzg=?= <dvigil38@discussions.microsoft.com>

> wrote on 05 feb 2008 in

> microsoft.public.windows.terminal_services:

>

> > OS: Windows 2003 SP2 x64 w/Terminal Services installed. Mode:

> > Application Service:

> > I installed our Accounting Client package - Sage MIP on the TS,

> > but i cannot run the client without getting the Execption error.

> > I've looked on the internet, but can't seem to find a solution.

> > I've called the vendor, no luck there.

> > Thanks in advance,

>

[Guest Vera Noest [MVP]]

Re: Application Error - The exception unknown software exception

 

Since you also get the error when you try to run the application on

the console of the server, the problem has nothing to do with TS.

Isn't this commercial software, which entitles you to support? I

would push the vendor once more.

Alternatively, search their KnowledgeBase and forums.

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?ZHZpZ2lsMzg=?= <dvigil38@discussions.microsoft.com>

wrote on 06 feb 2008 in

microsoft.public.windows.terminal_services:

> Hello Vera: Yes, i receive the error during all logins: Logged

> in directly to the console, also via RDP, also using an account

> with administrative right or not. Yes, the application was

> installed from Add/Remove programs, which should have put the TS

> in install mode.

>

> on a new note - I turned DEP off and now i do not get the

> application error, but only the application Splash Screen. I've

> contacted the vendor (SAGE, MIP Accounting) to discuss. No

> resolution yet.

>

> Any suggestions would be appreciated?

> Thanks in advance.

>

> "Vera Noest [MVP]" wrote:

>

>> Does this happen for all users when running the program in a TS

>> session, both normal users and administrators?

>> Does it also happen when you run the appliation on the console

>> of the server (outside TS)?

>> Did you put the server into install mode before installing the

>> application?

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> =?Utf-8?B?ZHZpZ2lsMzg=?= <dvigil38@discussions.microsoft.com>

>> wrote on 05 feb 2008 in

>> microsoft.public.windows.terminal_services:

>>

>> > OS: Windows 2003 SP2 x64 w/Terminal Services installed.

>> > Mode: Application Service:

>> > I installed our Accounting Client package - Sage MIP on the

>> > TS, but i cannot run the client without getting the Execption

>> > error.

>> > I've looked on the internet, but can't seem to find a

>> > solution. I've called the vendor, no luck there.

>> > Thanks in advance,