VNex Posted October 13, 2009 Posted October 13, 2009 Hoping someone can help me out! Problem Under Network Connections, my Wireless Connection shows its Connected, but when I try to go to Google or any other website from either IE or Chrome, nothing loads up. IE Network Diagnostics returned the message "Windows cannot connect to the Internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer". I have been using wireless on this laptop for quite a while with no problems whatsoever, I don't know what caused this problem, but I know its not something to do with my actual connection, because I'm writing this post from my other laptop which is connected through the same wireless network. Hardware/Software Dell XPS M1530 laptop Windows XP Pro SP3 IE 8.0 and Google Chrome AVG Internet Security 9.0 Steps Taken Disabled AVG Firewall --No Change Restarted the computer in Safe Mode with Networking --No change Went into MSCONFIG and disabled all Services (except MS services) --No change Any help will be appreciated Quote
Tony D Posted October 14, 2009 Posted October 14, 2009 You seem to know what you're doing. What happens if you go to START > RUN and type in CMD and then press ENTER key. When the black window with white lettering comes up, type in 'ping Google' without the quotes. You should see that Google returns your ping within a number so ms. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
VNex Posted October 14, 2009 Author Posted October 14, 2009 (edited) Hey Kelly, thanks for the reply. I pinged google, and the average round-trip time was 26ms. If you need any more info from this section let me know and I'll type it out. By the way, I tried connecting my computer directly with the Ethernet cable, and there is still no change. Still says its connected, but I can't load up any websites. Edited October 14, 2009 by VNex Quote
Tony D Posted October 14, 2009 Posted October 14, 2009 If you were able to ping Google with a 26 ms round trip, then you have a good connection to the Internet and your DNS is working. The problem is with your software. It could be malware or it could be a firewall issue. The wireless connection will not work in Safe Mode with Networking. However, a wired connection will work. So you may want to try Safe Mode with Networking using the Ethernet wire to connect your computer directly to your router. So let's try that: connect directly to your router and boot to Safe Mode with Networking. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
VNex Posted October 14, 2009 Author Posted October 14, 2009 Tried connecting in Safe Mode with Networking through the Ethernet cable --Still no change Something interesting happened though - I use a video program called Miro to watch videos from sites like Hulu and YouTube, and when I opened it, I first got a dialog box from Windows Firewall asking if I want to continue blocking or unblock Miro, so I clicked Unblock and then I was able to connect to Youtube or any other video site from within Miro!! BUT when I click "Open in Browser", it doesnt open anything.. So I went to Control Panel > Windows Firewall and turned it off, but still no change.. Somebody Help! Quote
Tony D Posted October 14, 2009 Posted October 14, 2009 You definately have an Internet connection. I don't know why your browser can't bring up a web page. If you're using Internet Explorer, suggest that you reset it to default. Since you seem to be contacting this forum from some other computer, try to download Firefox to that computer and save it some where. Then copy the saved file to a USB flash drive. Connect the flash drive to your problem computer and install Firefox. See if that can access the Internet. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
VNex Posted October 14, 2009 Author Posted October 14, 2009 Good call Kelly... I installed Firefox and its connecting. So I'm somewhat of a happy camper already. Now to figure out why NONE of my other browsers aren't able to connect.. I've tried IE8, Chrome, and Opera 10 - they all say that I'm not connected to the internet.. I've disabled my AVG completely, disabled all non-MS Services and Startup programs from MSConfig, and turned off my Windows Firewall... Any ideas? Quote
Tony D Posted October 14, 2009 Posted October 14, 2009 Sounds like a firewall or malware problem. Maybe some of the experts here can 'chime in'. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
VNex Posted October 14, 2009 Author Posted October 14, 2009 By the way - I ran a full scan with Malwarebytes' Anti-Malware, and it returned no infected objects.. 'Chime in' like Kelly said, experts! Don't be shy now Quote
Jelly Bean Posted October 14, 2009 Posted October 14, 2009 Firstly IE8 is a pain,have you tried reverting back to IE7 and see if you can connect? Quote Rwy'n ceisio fy ngorau......................
VNex Posted October 14, 2009 Author Posted October 14, 2009 No I haven't tried that, but would that make a difference? I ask because firstly IE isn't my default browser, and secondly I've tried connecting through 2 other browsers as well - Chrome (set as default) and Opera 10. I just installed Firefox and thats the only browser which lets me surf the web. Anyone know if Windows Firewall still has an effect even when you turn it "Off" from the Control Panel? I'm thinking that's what might be the issue, because all the currently installed browsers aren't connecting, and a fresh install of Firefox is able to connect.. I'm going to try reinstalling the other browsers as well. If anyone has any other suggestions, please contribute. Gracias Quote
Tony D Posted October 15, 2009 Posted October 15, 2009 Windows firewall shouldn't be a problem. Are you certain that you don't have another firewall instlled? Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
VNex Posted October 15, 2009 Author Posted October 15, 2009 How can I check for certain? I do know that I only installed AVG Internet Security 9, but that's disabled completely now. I tried uninstalling and reinstalling my Chrome browser, but that didn't seem to make much difference. I can't even sign into my Windows Live aka MSN Messenger. This problem is making me want to just reformat my computer and start with a clean slate JUST so I don't have to deal with this any longer, but I'm sure its being caused by some small silly thing, so I much rather fix it and save all that hassle. Pls HELP! Quote
RandyL Posted October 15, 2009 Posted October 15, 2009 Does AVG Internet Security 9 have a firewall? Were you using that AND the Windows firewall? Have you tried temporarily disabling ALL of AVG? Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
Tony D Posted October 15, 2009 Posted October 15, 2009 I do know that I only installed AVG Internet Security 9, but that's disabled completely now. AVG IS has it's own firewall. I wonder if the firewall is still running even if your disable the virus protection. You might be able to bring up the firewall and get a list of applications that it's blocking. So checkk that out. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
VNex Posted October 15, 2009 Author Posted October 15, 2009 AVG is switched off - Now when I go into the AVG user interface, it says "There are no active components" at the top, and in my Task Manager there are no processes with the name avg in them EXCEPT for one called avgrsx.exe from SYSTEM and it's not letting me end task on it so AVG.. Reinstalling any of my programs isn't making a difference - they're just not working. The only thing I can use is Firefox... There has to be a way to turn off this hidden firewall! Quote
Tony D Posted October 15, 2009 Posted October 15, 2009 At this point, I'm at a loss. Sorry Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
Tootech Posted October 15, 2009 Posted October 15, 2009 Hi, Just reading through the whole thread and I reckon you nearly have it - Kelly was along the right lines. I think your AVG firewall is corrupt. Uninstalling AVG isn't enough, nor is disabling it. Download this file WinSock XP Fix Freeware download and review - fix XP internet connectivity from SnapFiles Then uninstall AVG and reboot. Run the Winsock fix and reboot. Your firewall problems should be fixed now - check it and then reinstall your AVG. Let us know how you get on. Quote
VNex Posted October 17, 2009 Author Posted October 17, 2009 Alright, I'll try that and post the results.. lets hope it works! Quote
VNex Posted October 17, 2009 Author Posted October 17, 2009 OK I tired exactly what you said - downloaded WinSockXPFix, uninstalled AVG, rebooted, ran WinSockXPFix, rebooted --still no change!! Still, Firefox is the only browser that connects to the internet (likely because I installed it after this issue began in the first place), and none of my other internet based programs can connect - like IE8, MSN Messenger etc. I tired Windows Live (MSN) Messenger to see if it works after I rebooted, and it didn't connect just like before.. Here's a screenshot of the Troubleshooter I ran, incase someone can make sense of the issue from it. Quote
Tootech Posted October 17, 2009 Posted October 17, 2009 Hmmm, so much for that! Download and run the AVG removal tool, reboot. AVG Antivirus and Security Software - Tools download Check Internet Explorer does not have any proxy server settings entered. To do that Open Internet Explorer Click the Tools button, and then click Internet Options. Click the Connections tab, and then click LAN settings. Make sure the Use a proxy server for your LAN check box is unticked. Also, you mentioned you disabled all the services using MSCONFIG - have you re enabled them all? If not, do so, but remember that there may be some entries for the AVG that has been removed - don't enable those. Quote
VNex Posted October 17, 2009 Author Posted October 17, 2009 Dude!! For some reason the Proxy setting WAS checked in IE options > LAN Settings.. After I unchecked it, IE was able to connect and so was MSN Messenger! I have no clue why it was checked, but I guess because of that setting in IE it was affecting other programs as well (evidently MSN messenger) Quote
Tootech Posted October 17, 2009 Posted October 17, 2009 Thats most excellent!!!! The picture you posted helped - it showed an error at the proxy server test. Glad its all sorted :) Quote
VNex Posted October 17, 2009 Author Posted October 17, 2009 Thanks Tootech and Kelly - you guys are awesome Quote
Tony D Posted October 17, 2009 Posted October 17, 2009 I'm no malware expert, but if the setting got changed to use a proxy server, I'd run some scans to make sure you don't have something lurking in the background. ESET on line scanner and F-Secure online scanners come to mind. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.