Guest PaulG Posted February 6, 2008 Posted February 6, 2008 I have been connecting to 4 servers without fail for some time. In the past 2 weeks when I connect to a Windows 2003 SBS system the login is fine and the windows are drawn fine. When I move the mouse or click something it appears to freeze for about 5 seconds, then carries on with the operation for about 10 more seconds then freezes again. It appears as though its running on a 28.8kbps modem when using the mouse, but keyboard is fine. But, If I use only the keyboard to navigate round the windows it never freezes, but as soon as I move the most, it freezes again. * The server is running fine, with no errors or current issues. * If I open a webpage with an animated gif the refresh is fine (providing I don't move the mouse) * No peaks in task manger/processes when moving mouse. This doesn't happen on all the servers I Remote Desktop to. I connect mainly to this server via VPN over a ADSL link, which for about 2 months has been fine (this has just started in the last few weeks). I have connected to the server avoiding the VPN with the exact same results. The ADSL link at this remote office is pretty terrible, but its never done this before, and has worked fine in the past. Has another experienced anything like this before? or know of a solution or any ideas? Thanks for you time and help. PaulG.
Guest Larry Struckmeyer Posted February 6, 2008 Posted February 6, 2008 Re: Remote Desktop to Win2k3 SBS freezes/pauses when moving mouse Hi Paul: It is not clear from your comments if the mouse works correctly from the local console. That is, when sitting in front of the server and logged on locally? -- Larry "PaulG" <paul@gudge.com.NOSPAM> wrote in message news:RZgqj.100223$Kt4.90011@fe3.news.blueyonder.co.uk... >I have been connecting to 4 servers without fail for some time. In the past >2 weeks when I connect to a Windows 2003 SBS system the login is fine and >the windows are drawn fine. When I move the mouse or click something it >appears to freeze for about 5 seconds, then carries on with the operation >for about 10 more seconds then freezes again. It appears as though its >running on a 28.8kbps modem when using the mouse, but keyboard is fine. > > But, If I use only the keyboard to navigate round the windows it never > freezes, but as soon as I move the most, it freezes again. > > * The server is running fine, with no errors or current issues. > * If I open a webpage with an animated gif the refresh is fine (providing > I don't move the mouse) > * No peaks in task manger/processes when moving mouse. > > This doesn't happen on all the servers I Remote Desktop to. I connect > mainly to this server via VPN over a ADSL link, which for about 2 months > has been fine (this has just started in the last few weeks). I have > connected to the server avoiding the VPN with the exact same results. > > The ADSL link at this remote office is pretty terrible, but its never done > this before, and has worked fine in the past. > > Has another experienced anything like this before? or know of a solution > or any ideas? > > Thanks for you time and help. > > PaulG.
Guest Jim Behning SBS MVP Posted February 6, 2008 Posted February 6, 2008 Re: Remote Desktop to Win2k3 SBS freezes/pauses when moving mouse Do some Internet speed tests on that adsl. Make sure you are getting the proper upload speed. When you are physically at the server the mouse works fine? When you are at that office and you remote in from a desktop it works fine? If it works fine from a desktop when you are in their office that would suggest there is nothing wrong with the serve but with the adsl. On Wed, 06 Feb 2008 11:37:21 GMT, "PaulG" <paul@gudge.com.NOSPAM> wrote: >I have been connecting to 4 servers without fail for some time. In the past >2 weeks when I connect to a Windows 2003 SBS system the login is fine and >the windows are drawn fine. When I move the mouse or click something it >appears to freeze for about 5 seconds, then carries on with the operation >for about 10 more seconds then freezes again. It appears as though its >running on a 28.8kbps modem when using the mouse, but keyboard is fine. > >But, If I use only the keyboard to navigate round the windows it never >freezes, but as soon as I move the most, it freezes again. > >* The server is running fine, with no errors or current issues. >* If I open a webpage with an animated gif the refresh is fine (providing I >don't move the mouse) >* No peaks in task manger/processes when moving mouse. > >This doesn't happen on all the servers I Remote Desktop to. I connect mainly >to this server via VPN over a ADSL link, which for about 2 months has been >fine (this has just started in the last few weeks). I have connected to the >server avoiding the VPN with the exact same results. > >The ADSL link at this remote office is pretty terrible, but its never done >this before, and has worked fine in the past. > >Has another experienced anything like this before? or know of a solution or >any ideas? > >Thanks for you time and help. > >PaulG.
Guest PaulG Posted February 6, 2008 Posted February 6, 2008 Re: Remote Desktop to Win2k3 SBS freezes/pauses when moving mouse Thanks guys. The mouse and keyboard is fine on the actual server desktop. Ok, after the last login I was trying even more things, and it appears that the remote desktop is not freezing! It appears to be a refresh redraw issue when using the mouse. Like I mentioned an animated give is fine, but when I click the mouse button on a button or tab, nothing happens, when I hit the keyboard the screen updates and shows that what I click was actually clicked. Is it possible its something like the server/RDP session is not detecting any change in the screen (at the remote end) when the mouse is moved so that its not sending an update to the local RDP session, and when a keyboard press is sent the screen is updated. Thanks PaulG. "Larry Struckmeyer" <lstruckmeyer(at)mis-wizards(dot)com> wrote in message news:OIpNWhLaIHA.4696@TK2MSFTNGP05.phx.gbl... > Hi Paul: > > It is not clear from your comments if the mouse works correctly from the > local console. That is, when sitting in front of the server and logged on > locally? > > -- > Larry > > "PaulG" <paul@gudge.com.NOSPAM> wrote in message > news:RZgqj.100223$Kt4.90011@fe3.news.blueyonder.co.uk... >>I have been connecting to 4 servers without fail for some time. In the >>past 2 weeks when I connect to a Windows 2003 SBS system the login is fine >>and the windows are drawn fine. When I move the mouse or click something >>it appears to freeze for about 5 seconds, then carries on with the >>operation for about 10 more seconds then freezes again. It appears as >>though its running on a 28.8kbps modem when using the mouse, but keyboard >>is fine. >> >> But, If I use only the keyboard to navigate round the windows it never >> freezes, but as soon as I move the most, it freezes again. >> >> * The server is running fine, with no errors or current issues. >> * If I open a webpage with an animated gif the refresh is fine (providing >> I don't move the mouse) >> * No peaks in task manger/processes when moving mouse. >> >> This doesn't happen on all the servers I Remote Desktop to. I connect >> mainly to this server via VPN over a ADSL link, which for about 2 months >> has been fine (this has just started in the last few weeks). I have >> connected to the server avoiding the VPN with the exact same results. >> >> The ADSL link at this remote office is pretty terrible, but its never >> done this before, and has worked fine in the past. >> >> Has another experienced anything like this before? or know of a solution >> or any ideas? >> >> Thanks for you time and help. >> >> PaulG. > >
Guest Les Connor [SBS MVP] Posted February 6, 2008 Posted February 6, 2008 Re: Remote Desktop to Win2k3 SBS freezes/pauses when moving mouse Try and isolate the issue by creating an RDP connection to the server from a computer on the lan to see how it behaves. -- Les Connor [sBS MVP] "PaulG" <paul@gudge.com.NOSPAM> wrote in message news:1Riqj.100670$Kt4.51588@fe3.news.blueyonder.co.uk... > Thanks guys. > > The mouse and keyboard is fine on the actual server desktop. > > Ok, after the last login I was trying even more things, and it appears > that the remote desktop is not freezing! It appears to be a refresh redraw > issue when using the mouse. > > Like I mentioned an animated give is fine, but when I click the mouse > button on a button or tab, nothing happens, when I hit the keyboard the > screen updates and shows that what I click was actually clicked. > > Is it possible its something like the server/RDP session is not detecting > any change in the screen (at the remote end) when the mouse is moved so > that its not sending an update to the local RDP session, and when a > keyboard press is sent the screen is updated. > > Thanks > > PaulG. > > "Larry Struckmeyer" <lstruckmeyer(at)mis-wizards(dot)com> wrote in message > news:OIpNWhLaIHA.4696@TK2MSFTNGP05.phx.gbl... >> Hi Paul: >> >> It is not clear from your comments if the mouse works correctly from the >> local console. That is, when sitting in front of the server and logged >> on locally? >> >> -- >> Larry >> >> "PaulG" <paul@gudge.com.NOSPAM> wrote in message >> news:RZgqj.100223$Kt4.90011@fe3.news.blueyonder.co.uk... >>>I have been connecting to 4 servers without fail for some time. In the >>>past 2 weeks when I connect to a Windows 2003 SBS system the login is >>>fine and the windows are drawn fine. When I move the mouse or click >>>something it appears to freeze for about 5 seconds, then carries on with >>>the operation for about 10 more seconds then freezes again. It appears as >>>though its running on a 28.8kbps modem when using the mouse, but keyboard >>>is fine. >>> >>> But, If I use only the keyboard to navigate round the windows it never >>> freezes, but as soon as I move the most, it freezes again. >>> >>> * The server is running fine, with no errors or current issues. >>> * If I open a webpage with an animated gif the refresh is fine >>> (providing I don't move the mouse) >>> * No peaks in task manger/processes when moving mouse. >>> >>> This doesn't happen on all the servers I Remote Desktop to. I connect >>> mainly to this server via VPN over a ADSL link, which for about 2 months >>> has been fine (this has just started in the last few weeks). I have >>> connected to the server avoiding the VPN with the exact same results. >>> >>> The ADSL link at this remote office is pretty terrible, but its never >>> done this before, and has worked fine in the past. >>> >>> Has another experienced anything like this before? or know of a solution >>> or any ideas? >>> >>> Thanks for you time and help. >>> >>> PaulG. >> >>
Guest Jim Behning SBS MVP Posted February 7, 2008 Posted February 7, 2008 Re: Remote Desktop to Win2k3 SBS freezes/pauses when moving mouse Besides running the speed test on the adsl, make sure you are not doing something crazy like trying to get 24 bit video over the rdp session. I also hate having desktop backgounds when working remotely. On Wed, 6 Feb 2008 08:31:40 -0600, "Les Connor [sBS MVP]" <les.connor@DEL.cfive.ca> wrote: >Try and isolate the issue by creating an RDP connection to the server from a >computer on the lan to see how it behaves. > >-- >Les Connor [sBS MVP] > > >"PaulG" <paul@gudge.com.NOSPAM> wrote in message >news:1Riqj.100670$Kt4.51588@fe3.news.blueyonder.co.uk... >> Thanks guys. >> >> The mouse and keyboard is fine on the actual server desktop. >> >> Ok, after the last login I was trying even more things, and it appears >> that the remote desktop is not freezing! It appears to be a refresh redraw >> issue when using the mouse. >> >> Like I mentioned an animated give is fine, but when I click the mouse >> button on a button or tab, nothing happens, when I hit the keyboard the >> screen updates and shows that what I click was actually clicked. >> >> Is it possible its something like the server/RDP session is not detecting >> any change in the screen (at the remote end) when the mouse is moved so >> that its not sending an update to the local RDP session, and when a >> keyboard press is sent the screen is updated. >> >> Thanks >> >> PaulG. >> >> "Larry Struckmeyer" <lstruckmeyer(at)mis-wizards(dot)com> wrote in message >> news:OIpNWhLaIHA.4696@TK2MSFTNGP05.phx.gbl... >>> Hi Paul: >>> >>> It is not clear from your comments if the mouse works correctly from the >>> local console. That is, when sitting in front of the server and logged >>> on locally? >>> >>> -- >>> Larry >>> >>> "PaulG" <paul@gudge.com.NOSPAM> wrote in message >>> news:RZgqj.100223$Kt4.90011@fe3.news.blueyonder.co.uk... >>>>I have been connecting to 4 servers without fail for some time. In the >>>>past 2 weeks when I connect to a Windows 2003 SBS system the login is >>>>fine and the windows are drawn fine. When I move the mouse or click >>>>something it appears to freeze for about 5 seconds, then carries on with >>>>the operation for about 10 more seconds then freezes again. It appears as >>>>though its running on a 28.8kbps modem when using the mouse, but keyboard >>>>is fine. >>>> >>>> But, If I use only the keyboard to navigate round the windows it never >>>> freezes, but as soon as I move the most, it freezes again. >>>> >>>> * The server is running fine, with no errors or current issues. >>>> * If I open a webpage with an animated gif the refresh is fine >>>> (providing I don't move the mouse) >>>> * No peaks in task manger/processes when moving mouse. >>>> >>>> This doesn't happen on all the servers I Remote Desktop to. I connect >>>> mainly to this server via VPN over a ADSL link, which for about 2 months >>>> has been fine (this has just started in the last few weeks). I have >>>> connected to the server avoiding the VPN with the exact same results. >>>> >>>> The ADSL link at this remote office is pretty terrible, but its never >>>> done this before, and has worked fine in the past. >>>> >>>> Has another experienced anything like this before? or know of a solution >>>> or any ideas? >>>> >>>> Thanks for you time and help. >>>> >>>> PaulG. >>> >>>
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