External USB Disk not detected - windows server 2003

February 11, 2008

server : HP ML370 G3 with Dual processors

I have issue with Windows Server 2003 Ent with SP2, when try connect usb

hdd. It is not detected.

After applying w2k3 service pack 2 I noticed that the USB drive was not

always being detected. I was advised to apply the hotfix KB931317 (Windows

Server 2003 - KB931317 -x86-ENU.exe) but this has not solved the problem.

I first noticed problems with the usb disk being detected while still on

SP1. And thought SP2 would cure the problem.

The hard drive is a toshiba MK4025GAS sold as a branded mobile hard disk

called "flight case".

- The usb HHD works fine on my w2k3 SP1 machine and on my XP SP2 machine

- I have updated to the latest bios

- I have updated the Proliant Suppport P**** (PSP) software to the latest

available.

- I have apllied all the MS security updates available.

- There are no disks with unassigned dirve letters. So rescaned for disks

but this

did not help.

- There are no usb devices under Device Manager either. Its as if the

server does not recognise that a usb device is attached.

Any ideas how to solve the problem.

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