Windows Logon Error

[Guest Kevin Butler]

Some of my Dell computers have been getting this message lately. I have

noticed it started about 1.5 to 2 weeks ago. I am running Win XP Pro SP2 on

all of these machines:

 

STOP: c000021a {Fatal System Error}

The Windows Logon Process system process terminated unexpectedly with a

status of 0xc000005

The system has been shutdown.

 

Once I shut the computer down and restart it, this error doesn't come up for

quite a few hours but it eventually comes up again.

 

Nothing has changed on any of these systems and even when I have updated

them (via Windows Updater), the problem hasn't been solved. I have looked up

the documentation but it seems to be lacking for this error and the only

thing remotely spoken about is that the video drivers are corrupt.

 

I don't believe this since these computers have run the past three years

without incident so now I am asking if there was a mandatory windows update

that happened that may have corrupted the winlogin process.

 

Thanks for your time,

 

Kevin

[Guest Rey Santos]

RE: Windows Logon Error

 

How to troubleshoot a "STOP 0xC000021A" error

http://support.microsoft.com/kb/156669

 

TROUBLESHOOTING

WINDOWS STOP MESSAGES

http://aumha.org/a/stop.htm

 

On the right pane of the page click 21A: Process Terminated

--

Rey

 

 

"Kevin Butler" wrote:

> Some of my Dell computers have been getting this message lately. I have

> noticed it started about 1.5 to 2 weeks ago. I am running Win XP Pro SP2 on

> all of these machines:

>

> STOP: c000021a {Fatal System Error}

> The Windows Logon Process system process terminated unexpectedly with a

> status of 0xc000005

> The system has been shutdown.

>

> Once I shut the computer down and restart it, this error doesn't come up for

> quite a few hours but it eventually comes up again.

>

> Nothing has changed on any of these systems and even when I have updated

> them (via Windows Updater), the problem hasn't been solved. I have looked up

> the documentation but it seems to be lacking for this error and the only

> thing remotely spoken about is that the video drivers are corrupt.

>

> I don't believe this since these computers have run the past three years

> without incident so now I am asking if there was a mandatory windows update

> that happened that may have corrupted the winlogin process.

>

> Thanks for your time,

>

> Kevin

>

[Guest Kevin Butler]

RE: Windows Logon Error

 

The error number changed. It is now 0x00000502. The information you

provided did not help because none of the machines are running IE6.x. We are

also not running Roxio Go-Back. Will attempt to look in other places and use

that MS KB article to set an error trap.

 

"Rey Santos" wrote:

> How to troubleshoot a "STOP 0xC000021A" error

> http://support.microsoft.com/kb/156669

>

> TROUBLESHOOTING

> WINDOWS STOP MESSAGES

> http://aumha.org/a/stop.htm

>

> On the right pane of the page click 21A: Process Terminated

> --

> Rey

>

>

> "Kevin Butler" wrote:

>

> > Some of my Dell computers have been getting this message lately. I have

> > noticed it started about 1.5 to 2 weeks ago. I am running Win XP Pro SP2 on

> > all of these machines:

> >

> > STOP: c000021a {Fatal System Error}

> > The Windows Logon Process system process terminated unexpectedly with a

> > status of 0xc000005

> > The system has been shutdown.

> >

> > Once I shut the computer down and restart it, this error doesn't come up for

> > quite a few hours but it eventually comes up again.

> >

> > Nothing has changed on any of these systems and even when I have updated

> > them (via Windows Updater), the problem hasn't been solved. I have looked up

> > the documentation but it seems to be lacking for this error and the only

> > thing remotely spoken about is that the video drivers are corrupt.

> >

> > I don't believe this since these computers have run the past three years

> > without incident so now I am asking if there was a mandatory windows update

> > that happened that may have corrupted the winlogin process.

> >

> > Thanks for your time,

> >

> > Kevin

> >

[Guest Rey Santos]

RE: Windows Logon Error

 

This link has some other things to say which may help:

Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED

http://msdn2.microsoft.com/en-us/library/ms797159.aspx

 

--

Rey

 

 

"Kevin Butler" wrote:

> The error number changed. It is now 0x00000502. The information you

> provided did not help because none of the machines are running IE6.x. We are

> also not running Roxio Go-Back. Will attempt to look in other places and use

> that MS KB article to set an error trap.

>

> "Rey Santos" wrote:

>

> > How to troubleshoot a "STOP 0xC000021A" error

> > http://support.microsoft.com/kb/156669

> >

> > TROUBLESHOOTING

> > WINDOWS STOP MESSAGES

> > http://aumha.org/a/stop.htm

> >

> > On the right pane of the page click 21A: Process Terminated

> > --

> > Rey

> >

> >

> > "Kevin Butler" wrote:

> >

> > > Some of my Dell computers have been getting this message lately. I have

> > > noticed it started about 1.5 to 2 weeks ago. I am running Win XP Pro SP2 on

> > > all of these machines:

> > >

> > > STOP: c000021a {Fatal System Error}

> > > The Windows Logon Process system process terminated unexpectedly with a

> > > status of 0xc000005

> > > The system has been shutdown.

> > >

> > > Once I shut the computer down and restart it, this error doesn't come up for

> > > quite a few hours but it eventually comes up again.

> > >

> > > Nothing has changed on any of these systems and even when I have updated

> > > them (via Windows Updater), the problem hasn't been solved. I have looked up

> > > the documentation but it seems to be lacking for this error and the only

> > > thing remotely spoken about is that the video drivers are corrupt.

> > >

> > > I don't believe this since these computers have run the past three years

> > > without incident so now I am asking if there was a mandatory windows update

> > > that happened that may have corrupted the winlogin process.

> > >

> > > Thanks for your time,

> > >

> > > Kevin

> > >

[Guest Ian McNaughton]

RE: Windows Logon Error

 

Hi

 

I have exactly the same problem.

 

I was about to re-instal Windows but if this is a common feature of some

Dells I am concerned it will just happen again.

 

Running in safe mode it stops after something like the MUP driver is loaded?

 

Most of my immediate famiy have Dell laptops and desktops so this worries me!

 

Hope someone can help further.

 

Ian

 

"Kevin Butler" wrote:

> Some of my Dell computers have been getting this message lately. I have

> noticed it started about 1.5 to 2 weeks ago. I am running Win XP Pro SP2 on

> all of these machines:

>

> STOP: c000021a {Fatal System Error}

> The Windows Logon Process system process terminated unexpectedly with a

> status of 0xc000005

> The system has been shutdown.

>

> Once I shut the computer down and restart it, this error doesn't come up for

> quite a few hours but it eventually comes up again.

>

> Nothing has changed on any of these systems and even when I have updated

> them (via Windows Updater), the problem hasn't been solved. I have looked up

> the documentation but it seems to be lacking for this error and the only

> thing remotely spoken about is that the video drivers are corrupt.

>

> I don't believe this since these computers have run the past three years

> without incident so now I am asking if there was a mandatory windows update

> that happened that may have corrupted the winlogin process.

>

> Thanks for your time,

>

> Kevin

>