Can not enter password at welcome screen

[Guest ABQMAN]

I have a log on problem with not being able to enter the password at the

welcome screen. This problem is common on all three of my computers running

Windows XP SP2 with all updates and are made by different manufacturers. They

are all configured with welcome screen and fast user switching. All users

have administrator accounts.

 

Symptom: The first log on is always normal after a reboot. When you log off

from one user to another there is no flashing cursor or insertion point to

enter the password on the welcome screen. This is intermittent happening

about 25% of the time. I have not noticed the problem when using the “switch

user” mode.

 

The work around for this is to push Ctrl+Alt+Del twice to bring up the

Ctrl+Alt+Del log on screen where you enter the name and the password. Also if

the user account does not have a password you can log on by just clicking on

the user name. It is only a problem if a password is required to log on.

 

I first noticed this problem about a year ago when I installed XP on an

older system. I thought that computer had a corrupted file or something but

then the problem showed up on my other computers. I have had no luck finding

a solution to this problem. After several hours of searching the internet, I

have found only a couple other postings on other forums on this problem. No

one has had a definite solution to the problem. One person said they thought

it was caused after the update KB923191 was installed. I have not tried to

uninstall that update to verify this. I have not found any information on

this problem at the Microsoft website.

 

Does anyone know how to fix this problem?

[Guest Daniel Martín [MVP Windows]]

Re: Can not enter password at welcome screen

 

I contacted Microsoft regarding this issue and their response was that they

are unable to elaborate a consistent set of steps to reproduce the problem,

so it's difficult for them to develop a hotfix. They also gave me this

**possible** workaround: Click directly on the area where the password field

will appear BEFORE clicking anywhere else in Welcome Screen.

 

--

Regards,

Daniel Martín

Microsoft MVP Windows Desktop Experience

 

 

"ABQMAN" <ABQMAN@discussions.microsoft.com> wrote in message

news:2531298C-F6D7-4F04-9AA3-7F74D3B6BE43@microsoft.com...

>I have a log on problem with not being able to enter the password at the

> welcome screen. This problem is common on all three of my computers

> running

> Windows XP SP2 with all updates and are made by different manufacturers.

> They

> are all configured with welcome screen and fast user switching. All users

> have administrator accounts.

>

> Symptom: The first log on is always normal after a reboot. When you log

> off

> from one user to another there is no flashing cursor or insertion point to

> enter the password on the welcome screen. This is intermittent happening

> about 25% of the time. I have not noticed the problem when using the

> “switch

> user” mode.

>

> The work around for this is to push Ctrl+Alt+Del twice to bring up the

> Ctrl+Alt+Del log on screen where you enter the name and the password. Also

> if

> the user account does not have a password you can log on by just clicking

> on

> the user name. It is only a problem if a password is required to log on.

>

> I first noticed this problem about a year ago when I installed XP on an

> older system. I thought that computer had a corrupted file or something

> but

> then the problem showed up on my other computers. I have had no luck

> finding

> a solution to this problem. After several hours of searching the internet,

> I

> have found only a couple other postings on other forums on this problem.

> No

> one has had a definite solution to the problem. One person said they

> thought

> it was caused after the update KB923191 was installed. I have not tried to

> uninstall that update to verify this. I have not found any information on

> this problem at the Microsoft website.

>

> Does anyone know how to fix this problem?

>

[Guest ABQMAN]

Re: Can not enter password at welcome screen

 

Thank you for the information Daniel Martin.

 

It is unfortunate that Microsoft does not put a higher priority to try and

fix this problem. It appears to be a very common problem but only a few

people have reported it. I think that if a poll was taken and all Windows XP

users were asked if they had experienced this log on problem there would

probably be thousands that say they have this problem.

 

Why does Microsoft offer the “Fast User Switching” feature if you can’t take

advantage of it because it is not working correctly. You might as well

configure the computer to use the Ctrl+Alt+Del log on because you waste so

much time trying to log on when the Fast User Switching is not working

correctly.

 

 

"Daniel Martín [MVP Windows]" wrote:

> I contacted Microsoft regarding this issue and their response was that they

> are unable to elaborate a consistent set of steps to reproduce the problem,

> so it's difficult for them to develop a hotfix. They also gave me this

> **possible** workaround: Click directly on the area where the password field

> will appear BEFORE clicking anywhere else in Welcome Screen.

>

> --

> Regards,

> Daniel Martín

> Microsoft MVP Windows Desktop Experience

>

>

> "ABQMAN" <ABQMAN@discussions.microsoft.com> wrote in message

> news:2531298C-F6D7-4F04-9AA3-7F74D3B6BE43@microsoft.com...

> >I have a log on problem with not being able to enter the password at the

> > welcome screen. This problem is common on all three of my computers

> > running

> > Windows XP SP2 with all updates and are made by different manufacturers.

> > They

> > are all configured with welcome screen and fast user switching. All users

> > have administrator accounts.

> >

> > Symptom: The first log on is always normal after a reboot. When you log

> > off

> > from one user to another there is no flashing cursor or insertion point to

> > enter the password on the welcome screen. This is intermittent happening

> > about 25% of the time. I have not noticed the problem when using the

> > “switch

> > user” mode.

> >

> > The work around for this is to push Ctrl+Alt+Del twice to bring up the

> > Ctrl+Alt+Del log on screen where you enter the name and the password. Also

> > if

> > the user account does not have a password you can log on by just clicking

> > on

> > the user name. It is only a problem if a password is required to log on.

> >

> > I first noticed this problem about a year ago when I installed XP on an

> > older system. I thought that computer had a corrupted file or something

> > but

> > then the problem showed up on my other computers. I have had no luck

> > finding

> > a solution to this problem. After several hours of searching the internet,

> > I

> > have found only a couple other postings on other forums on this problem.

> > No

> > one has had a definite solution to the problem. One person said they

> > thought

> > it was caused after the update KB923191 was installed. I have not tried to

> > uninstall that update to verify this. I have not found any information on

> > this problem at the Microsoft website.

> >

> > Does anyone know how to fix this problem?

> >

>

>

[Guest Uncle Grumpy]

Re: Can not enter password at welcome screen

 

ABQMAN <ABQMAN@discussions.microsoft.com> wrote:

>It is unfortunate that Microsoft does not put a higher priority to try and

>fix this problem. It appears to be a very common problem but only a few

>people have reported it.

 

How do you know it is "fairly common" if only a few people report it?

 

I've been monitoring this group since Oct. 2001... your problem is the

first time I can recall seeing mention of it?

[Guest ABQMAN]

Re: Can not enter password at welcome screen

 

Call it an informed personal opinion about it being a common problem. I am

basing it on the information from the research I have done on the problem and

from personal experience.

 

In my line of work, I am responsible for maintaining the hardware, as well

as, the software on computers. I occasionally have a customer ask me about

the login problem they have on their home computer. When I ask if they have

reported the problem, they say no.

 

Since it is an intermittent problem most people don’t become concerned about

it until it happens more often. As I said earlier, my home computers now have

the problem about 25% of the time. After reading other posts on the problem I

found on the web, it seems to have started about 1.5 to 2 years ago probably

due to a security update from Microsoft. For some reason some computers

exhibit the problem more than others possibly due to the version of Office

they have or some other programs installed. No one seems to know right now.

 

Thank you.

 

 

"Uncle Grumpy" wrote:

> ABQMAN <ABQMAN@discussions.microsoft.com> wrote:

>

> >It is unfortunate that Microsoft does not put a higher priority to try and

> >fix this problem. It appears to be a very common problem but only a few

> >people have reported it.

>

> How do you know it is "fairly common" if only a few people report it?

>

> I've been monitoring this group since Oct. 2001... your problem is the

> first time I can recall seeing mention of it?

>

[Guest rsms92@gmail.com]

Re: Can not enter password at welcome screen

 

The workaround for me was to tap the Tab key twice and this brought up

the password window.

[Guest Richard in AZ]

Re: Can not enter password at welcome screen

 

 

<rsms92@gmail.com> wrote in message

news:55af68f6-c135-438d-a5fc-4cd92b27f92e@s8g2000prg.googlegroups.com...

> The workaround for me was to tap the Tab key twice and this brought up

> the password window.

 

People that do not set their news reader program to include original message in the reply leave a

lot of us out in the dark as to what you were talking about. i.e. look at the example above. No

clue as to what rsm92 was referring to.

[Guest Gordon]

Re: Can not enter password at welcome screen

 

"Richard in AZ" <me@mailinator.com> wrote in message

news:OovGCexcIHA.484@TK2MSFTNGP06.phx.gbl...

>

> <rsms92@gmail.com> wrote in message

> news:55af68f6-c135-438d-a5fc-4cd92b27f92e@s8g2000prg.googlegroups.com...

>> The workaround for me was to tap the Tab key twice and this brought up

>> the password window.

>

> People that do not set their news reader program to include original

> message in the reply leave a lot of us out in the dark as to what you were

> talking about. i.e. look at the example above. No clue as to what rsm92

> was referring to.

>

 

 

he's not using a news reader - he's using google groups.

[Guest Bill Sharpe]

Re: Can not enter password at welcome screen

 

Richard in AZ wrote:

> <rsms92@gmail.com> wrote in message

> news:55af68f6-c135-438d-a5fc-4cd92b27f92e@s8g2000prg.googlegroups.com...

>> The workaround for me was to tap the Tab key twice and this brought up

>> the password window.

>

> People that do not set their news reader program to include original message in the reply leave a

> lot of us out in the dark as to what you were talking about. i.e. look at the example above. No

> clue as to what rsm92 was referring to.

>

>

Although I generally leave the message I'm replying to in view, I have

no difficulty in following a thread where the poster is simply replying

to the previous message in the thread. In this particular case the

workaround message from rsms92 refers to the subject line and no further

details are required.

 

Bill

[Guest ABQMAN]

Re: Can not enter password at welcome screen

 

I suggest that everyone that has this log on problem report it to Microsoft.

We need to let Microsoft know that there are a lot of people out here with

this problem. I have included a link that will allow you to report this and

other problems.

 

https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1214&WS=search&url=http%3a%2f%2fsearch.microsoft.com%2fresults.aspx%3fmkt%3den-US%26setlang%3den-US%26q%3dreporting%2ba%2bproblem

 

 

"Bill Sharpe" wrote:

> Richard in AZ wrote:

> > <rsms92@gmail.com> wrote in message

> > news:55af68f6-c135-438d-a5fc-4cd92b27f92e@s8g2000prg.googlegroups.com...

> >> The workaround for me was to tap the Tab key twice and this brought up

> >> the password window.

> >

> > People that do not set their news reader program to include original message in the reply leave a

> > lot of us out in the dark as to what you were talking about. i.e. look at the example above. No

> > clue as to what rsm92 was referring to.

> >

> >

> Although I generally leave the message I'm replying to in view, I have

> no difficulty in following a thread where the poster is simply replying

> to the previous message in the thread. In this particular case the

> workaround message from rsms92 refers to the subject line and no further

> details are required.

>

> Bill

>

[Guest rsms92@gmail.com]

Re: Can not enter password at welcome screen

 

On Feb 20, 1:50 am, "Richard in AZ" <m...@mailinator.com> wrote:

> <rsm...@gmail.com> wrote in message

>

> news:55af68f6-c135-438d-a5fc-4cd92b27f92e@s8g2000prg.googlegroups.com...

>

> > The workaround for me was to tap the Tab key twice and this brought up

> > the password window.

>

> People that donotset their news reader program to include original message in the reply leave a

> lot of us out in the dark as to what you were talking about. i.e. look at the example above. No

> clue as to what rsm92 was referring to.

 

Hey Richard in AZ. The title of this discussion thread is "Can not

enter password at welcome screen". Does that bring some light or some

clue into what the answer was referring to?

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

Hi, this is my 1st post here.

Sorry for my bad english.

I only want to say that I have same problem: often I can't insert

password at welcome screen because of no cursor blinking :mad:

Hope this problem will be solved soon; I'll try suggestions posted

before :rolleyes:

 

 

--

Dani

[Guest Bob I]

Re: Can not enter password at welcome screen

 

 

 

Dani wrote:

> Hi, this is my 1st post here.

> Sorry for my bad english.

> I only want to say that I have same problem: often I can't insert

> password at welcome screen because of no cursor blinking :mad:

> Hope this problem will be solved soon; I'll try suggestions posted

> before :rolleyes:

>

>

 

Press tab twice

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

Bob I;927946 Wrote:

>

>

> Press tab twice

 

I pressed tab twice and I noticed that focus moved but I never got

blinking cursor... after pressing tab numerous times and trying to

enter without password clicking on green arrow, XP freezes for some

time... I pressed ctrl+alt+canc to use normal logon window and it was

freezed with only cancel button not gray.

I waited and then it come back to normal status and I was able to enter

using username and password.

 

 

--

Dani

[Guest Bob I]

Re: Can not enter password at welcome screen

 

 

 

Dani wrote:

> Bob I;927946 Wrote:

>

>>

>>Press tab twice

>

>

> I pressed tab twice and I noticed that focus moved but I never got

> blinking cursor... after pressing tab numerous times and trying to

> enter without password clicking on green arrow, XP freezes for some

> time... I pressed ctrl+alt+canc to use normal logon window and it was

> freezed with only cancel button not gray.

> I waited and then it come back to normal status and I was able to enter

> using username and password.

>

>

 

Humm, is there some third party software firing up in the background at

boot time?

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

Bob I;928061 Wrote:

>

> Humm, is there some third party software firing up in the background at

> boot time?

 

I don't know what "firing up" means :confused:... does it mean disturb

or work or crash?

How can I analyze third party software at boot time?

 

 

--

Dani

[Guest Bob I]

Re: Can not enter password at welcome screen

 

 

 

Dani wrote:

> Bob I;928061 Wrote:

>

>>Humm, is there some third party software firing up in the background at

>>boot time?

>

>

> I don't know what "firing up" means :confused:... does it mean disturb

> or work or crash?

> How can I analyze third party software at boot time?

>

 

"firing up" = "starting". Some software may be interfering with the

Windows user interface. What programs start before you log on to the PC?

Go to Start, Run, MSCONFIG and look on the "Services" tab for

"Non-Microsoft" items.

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

Bob I;929234 Wrote:

>

> Go to Start, Run, MSCONFIG and look on the "Services" tab for

> "Non-Microsoft" items.

 

Services running on my system are:

- Antivirus components (AVG7 Alert Manager Server, AVG7 Update Service,

AVG E-mail Scanner)

- NVIDIA Display Driver Service

There are also Adobe LM Service and Servizio di condivisione in rete

Windows Media Player but they're stopped by me.

 

I think *this is a Windows problem because it does the same in virtual

machine too, without any non-microsoft service installed!!*

Anyway, some time before I restarted my machine and welcome screen was

freezed... I restarted it again pushing the button and it was freezed

again... another time... the same result!

I had to shut down, wait a minute, restart and then I could logon :mad:

 

 

--

Dani

[Guest Bob I]

Re: Can not enter password at welcome screen

 

 

 

Dani wrote:

> Bob I;929234 Wrote:

>

>>Go to Start, Run, MSCONFIG and look on the "Services" tab for

>>"Non-Microsoft" items.

>

>

> Services running on my system are:

> - Antivirus components (AVG7 Alert Manager Server, AVG7 Update Service,

> AVG E-mail Scanner)

> - NVIDIA Display Driver Service

> There are also Adobe LM Service and Servizio di condivisione in rete

> Windows Media Player but they're stopped by me.

>

> I think *this is a Windows problem because it does the same in virtual

> machine too, without any non-microsoft service installed!!*

> Anyway, some time before I restarted my machine and welcome screen was

> freezed... I restarted it again pushing the button and it was freezed

> again... another time... the same result!

> I had to shut down, wait a minute, restart and then I could logon :mad:

>

 

It's not normal, and I have never seen this occur with any of the PC's I

work around. You can be mad, but until you can determine what is

interfering and remove it, it will likely keep happening. Try stopping

the "AVG" services.

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

Bob I;929405 Wrote:

> Try stopping

> the "AVG" services.

 

 

I'll try that solution and then I'll do a lot of logon-logout... then

I'll post here.

Oh, a question OT about english: login is the same as username and

logon is the login procedure? Or they mean different things? thanks.

 

 

--

Dani

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

I've stopped AVG Services, rebooted and XP freezed with light blue

background and mouse pointer, before welcome screen. Then I rebooted

again and all was ok, I tried to logon and logoff sometime... welcome

screen always showed password prompt: great, but I didn't test it very

much... next week I'll test more this "workaround".

 

 

--

Dani

[Guest Dani]

Re: Can not enter password at welcome screen

 

 

Hi, I uninstalled AVG Antivirus and installed Avast! Antivirus to see if

welcome screen can works...

I'll post in a few days the result :cool:

 

 

--

Dani

[Guest Bob I]

Re: Can not enter password at welcome screen

 

Ok, perhaps you have uncovered the problem!

 

Dani wrote:

> Hi, I uninstalled AVG Antivirus and installed Avast! Antivirus to see if

> welcome screen can works...

> I'll post in a few days the result :cool:

>

>