Guest Shieldfire Posted February 17, 2008 Posted February 17, 2008 We have an installation with redirected desktop on our file server. However, from time to time users get the annoying error \\fsyd-ad02\users\USER\desktop is not available This happens for some users once every 4 logins or so. Sometimes less often. What should I be looking for in the logs? Another error which may be related, is that some logins are broken in that nothing is displayed, just the background image. Not even the error message and basic explorer is displayed, just nothing at all. Anyone seen this before? Martin S
Guest Lanwench [MVP - Exchange] Posted February 17, 2008 Posted February 17, 2008 Re: Redirected desktop access Shieldfire <shieldfire@newsgroup.nospam> wrote: > We have an installation with redirected desktop on our file server. > However, from time to time users get the annoying error > > \\fsyd-ad02\users\USER\desktop is not available > > This happens for some users once every 4 logins or so. Sometimes less > often. > > What should I be looking for in the logs? You should be looking in the client logs for userenv errors, probably. Well, start by looking for *any* errors. > > Another error which may be related, is that some logins are broken in > that nothing is displayed, just the background image. Not even the > error message and basic explorer is displayed, just nothing at all. > > Anyone seen this before? > > Martin S
Guest David Shen [MSFT] Posted February 18, 2008 Posted February 18, 2008 RE: Redirected desktop access Hello Martin, Thank you for posting in newsgroup. According to the post, I know the issue is: the folder redirection policy was applied on the file server, and users sometimes encountered errors messages when they logon the system. Your concern is where to find any error messages in any logs. If I have any misunderstanding, please feel free to let me know. Based on the experiences, here are some information which may be helpful for you. Analysis: ============ According to the description, the error occurred for some users once every 4 logons or so. This issue may be related to network performance or the file server performance or the users permission. 1. For the file server performance, you may share a large size folder on the file server, and then copy the shared folder from it to the clients to check if the process is stable. Please ensure that the file server is working normally when the clients attempt to process the folder redirection group policy. You may use UNC path to access the share folders on the file server from the problematic clients to check if it works normally. 2. To narrow down the possible network performance issue, please check whether all the problematic clients are located in the same site, and whether the users logon the clients in a specific location when error message occurs. Please ensure that the network connection between the clients and the file server is stable. The highly-occupation of the network bandwidth between the clients and the file server also may cause the failure of the folder redirection. 3. In order to avoid the error message, you may check the target folders on the file servers. Please ensure the proper share and NTFS security permissions of the folder have been granted for the users on the file server. For more detail setting, please refer to: How to dynamically create security-enhanced redirected folders by using folder redirection in Windows 2000 and in Windows Server 2003 http://support.microsoft.com/kb/274443 Suggestion: ============ There are two logs that you may enable on the problematic clients to troubleshoot applying folder redirection with group policy. Log 1. Userenv.log Location: %Systemroot%\Debug\UserMode\Userenv.log Enable way: Use Registry Editor to add or to modify the following registry entry: Subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon Entry: UserEnvDebugLevel Type: REG_DWORD Value data: 10002 (Hexadecimal) UserEnvDebugLevel can have the following values: NONE 0x00000000 NORMAL 0x00000001 VERBOSE 0x00000002 LOGFILE 0x00010000 DEBUGGER 0x00020000 The default value is NORMAL|LOGFILE (0x00010001) Log 2. fdeploy.log Location: %Systemroot%/Debug/Usermode/fdeploy.log Enable way: Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Diagnostics 1. On the Edit menu, point to New, and then click DWORD. 2. Type FdeployDebugLevel, and then press ENTER. 3. Right-click FdeployDebugLevel, click Modify, type 0x0000000F in the Value data box, and then click OK. Note FdeployDebugLevel can have the following values: Ordinary: 0x00000000 Verbose: 0x0000000F The default FdeployDebugLevel value is 0x00000000 Please note: you may check with the logs to find any "error" message in them For more reference: ================ How to enable user environment debug logging in retail builds of Windows http://support.microsoft.com/kb/221833 How to enable folder redirection logging to gather verbose troubleshooting information in Windows 2000 http://support.microsoft.com/kb/907355 Hope all the information helps. I'm looking forward to your reply. Thanks for your time. David Shen Microsoft Online Partner Support
Guest Shieldfire Posted February 19, 2008 Posted February 19, 2008 Re: Redirected desktop access Lots of info there, thanks. I'll look into this. The file server is in he same building as the users, while another file server (with other shared documents) is in a building connected through high speed fiber. The remote server does not contain the redirected user desktops though, but we've had performance problems with that specific setup before. I'll have someething to start with. Martin S
Guest David Shen [MSFT] Posted February 19, 2008 Posted February 19, 2008 RE: Redirected desktop access Hello Martin, Thanks for your quick response. According to the description of this issue, it's better for you to focus on the performance first. I believe that the folder redirection should disappear after you resolve the perform issue. If you need our further assistance on this performance issue, you could contact our Customer Service and Support (CSS). For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 Hope it helps. Thanks again for using our products. David Shen Microsoft Online Partner Support
Guest Shieldfire Posted February 20, 2008 Posted February 20, 2008 Re: Redirected desktop access David Shen [MSFT] skrev: > Hello Martin, > > Thanks for your quick response. > > According to the description of this issue, it's better for you to focus on > the performance first. I believe that the folder redirection should > disappear after you resolve the perform issue. > > If you need our further assistance on this performance issue, you could > contact our Customer Service and Support (CSS). For more information on > available CSS services, please click here: > http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 I noticed that I have lots of 1030 and 1058 errors in the log. I've researched that on the net a bit and think I've found something, I'll try it tomorrow. Martin S
Guest David Shen [MSFT] Posted February 21, 2008 Posted February 21, 2008 RE: Redirected desktop access Hello Martin, Thanks for your reply. I hope it will be resolved soon. Also, if you need our further assistance, please feel free to post back in our newsgroups. Thanks. David Shen Microsoft Online Partner Support
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