Redirected desktop access

[Guest Shieldfire]

We have an installation with redirected desktop on our file server.

However, from time to time users get the annoying error

 

\\fsyd-ad02\users\USER\desktop is not available

 

This happens for some users once every 4 logins or so. Sometimes less

often.

 

What should I be looking for in the logs?

Another error which may be related, is that some logins are broken in

that nothing is displayed, just the background image. Not even the error

message and basic explorer is displayed, just nothing at all.

 

Anyone seen this before?

 

Martin S

[Guest Lanwench [MVP - Exchange]]

Re: Redirected desktop access

 

Shieldfire <shieldfire@newsgroup.nospam> wrote:

> We have an installation with redirected desktop on our file server.

> However, from time to time users get the annoying error

>

> \\fsyd-ad02\users\USER\desktop is not available

>

> This happens for some users once every 4 logins or so. Sometimes less

> often.

>

> What should I be looking for in the logs?

 

You should be looking in the client logs for userenv errors, probably. Well,

start by looking for *any* errors.

> > Another error which may be related, is that some logins are broken in

> that nothing is displayed, just the background image. Not even the

> error message and basic explorer is displayed, just nothing at all.

>

> Anyone seen this before?

>

> Martin S

[Guest David Shen [MSFT]]

RE: Redirected desktop access

 

Hello Martin,

 

Thank you for posting in newsgroup.

 

According to the post, I know the issue is: the folder redirection policy

was applied on the file server, and users sometimes encountered errors

messages when they logon the system. Your concern is where to find any

error messages in any logs. If I have any misunderstanding, please feel

free to let me know.

 

Based on the experiences, here are some information which may be helpful

for you.

 

Analysis:

============

 

According to the description, the error occurred for some users once every

4 logons or so. This issue may be related to network performance or the

file server performance or the users permission.

 

1. For the file server performance, you may share a large size folder on

the file server, and then copy the shared folder from it to the clients to

check if the process is stable. Please ensure that the file server is

working normally when the clients attempt to process the folder redirection

group policy. You may use UNC path to access the share folders on the file

server from the problematic clients to check if it works normally.

 

2. To narrow down the possible network performance issue, please check

whether all the problematic clients are located in the same site, and

whether the users logon the clients in a specific location when error

message occurs. Please ensure that the network connection between the

clients and the file server is stable. The highly-occupation of the network

bandwidth between the clients and the file server also may cause the

failure of the folder redirection.

 

3. In order to avoid the error message, you may check the target folders on

the file servers. Please ensure the proper share and NTFS security

permissions of the folder have been granted for the users on the file

server.

 

For more detail setting, please refer to:

 

How to dynamically create security-enhanced redirected folders by using

folder redirection in Windows 2000 and in Windows Server 2003

http://support.microsoft.com/kb/274443

 

Suggestion:

============

 

There are two logs that you may enable on the problematic clients to

troubleshoot applying folder redirection with group policy.

 

Log 1. Userenv.log

 

Location: %Systemroot%\Debug\UserMode\Userenv.log

 

Enable way:

 

Use Registry Editor to add or to modify the following registry entry:

 

Subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows

NT\CurrentVersion\Winlogon

Entry: UserEnvDebugLevel

Type: REG_DWORD

Value data: 10002 (Hexadecimal)

 

UserEnvDebugLevel can have the following values:

NONE 0x00000000

NORMAL 0x00000001

VERBOSE 0x00000002

LOGFILE 0x00010000

DEBUGGER 0x00020000

 

The default value is NORMAL|LOGFILE (0x00010001)

 

Log 2. fdeploy.log

 

Location: %Systemroot%/Debug/Usermode/fdeploy.log

 

Enable way:

 

Locate and then click the following registry subkey:

 

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Diagnostics

 

1. On the Edit menu, point to New, and then click DWORD.

2. Type FdeployDebugLevel, and then press ENTER.

3. Right-click FdeployDebugLevel, click Modify, type 0x0000000F in the

Value data box, and then click OK.

 

Note FdeployDebugLevel can have the following values:

 

Ordinary: 0x00000000

Verbose: 0x0000000F

 

The default FdeployDebugLevel value is 0x00000000

 

Please note: you may check with the logs to find any "error" message in them

 

For more reference:

================

 

How to enable user environment debug logging in retail builds of Windows

http://support.microsoft.com/kb/221833

 

How to enable folder redirection logging to gather verbose troubleshooting

information in Windows 2000

http://support.microsoft.com/kb/907355

 

Hope all the information helps. I'm looking forward to your reply.

 

Thanks for your time.

 

David Shen

Microsoft Online Partner Support

[Guest Shieldfire]

Re: Redirected desktop access

 

Lots of info there, thanks. I'll look into this. The file server is in

he same building as the users, while another file server (with other

shared documents) is in a building connected through high speed fiber.

The remote server does not contain the redirected user desktops though,

but we've had performance problems with that specific setup before.

 

I'll have someething to start with.

 

Martin S

[Guest David Shen [MSFT]]

RE: Redirected desktop access

 

Hello Martin,

 

Thanks for your quick response.

 

According to the description of this issue, it's better for you to focus on

the performance first. I believe that the folder redirection should

disappear after you resolve the perform issue.

 

If you need our further assistance on this performance issue, you could

contact our Customer Service and Support (CSS). For more information on

available CSS services, please click here:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

 

Hope it helps. Thanks again for using our products.

 

David Shen

Microsoft Online Partner Support

[Guest Shieldfire]

Re: Redirected desktop access

 

David Shen [MSFT] skrev:

> Hello Martin,

>

> Thanks for your quick response.

>

> According to the description of this issue, it's better for you to focus on

> the performance first. I believe that the folder redirection should

> disappear after you resolve the perform issue.

>

> If you need our further assistance on this performance issue, you could

> contact our Customer Service and Support (CSS). For more information on

> available CSS services, please click here:

> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

 

I noticed that I have lots of 1030 and 1058 errors in the log.

I've researched that on the net a bit and think I've found something,

I'll try it tomorrow.

 

Martin S

[Guest David Shen [MSFT]]

RE: Redirected desktop access

 

Hello Martin,

 

Thanks for your reply. I hope it will be resolved soon. Also, if you need

our further assistance, please feel free to post back in our newsgroups.

 

Thanks.

 

David Shen

Microsoft Online Partner Support