Hi, I'm new and would love some help.

[Jelly4]

Hi All,

 

I am a new member and am having a few problems on my computer/laptop.

If anyone can help me at all... that would be excellent!

 

To start with, my laptop has been suffering from "Blue Screen" for some time now. Everything freezes, a blue screen pops up with a message that is way to fast for me to read, and then it reboots itself.

At first I thought I had a virus (because I am a simple person with no computer skills besides typing!!) and then this came up :

 

HL-DT-ST DVDRAM GSA-T20N

 

So, through that name I found you guys and figured out how to fix my dvd/cd rom drive (I hope that's what it's called!) and now that half works.

 

Ok... the real questions now...

 

1. My laptop is still blue screening and sometimes says this:

Error Signature: BCCode : 9c BCP1 : 00000000 BCP2 : 80546E70 BCP3 : F2000040

BCP4 : 00000800 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

 

Hardware:

DT, ST, HT, DVDRAM

 

And that I have a Hardware problem. I tried starting in safe mode with networking and going to windows/system32/drivers .. but had no idea what to look for! lol.

Are there any idea's on what i should be doing or looking for??

 

2. Is there anywhere I can get a FREE MPEG-2 dvd Decoder for my windows media player so I can actually watch the dvd's now?

 

Sorry for the long post, I hope someone can help me because I am at the limit of my computer knowledge and searching the internet for ideas pretending to be a computer whiz is actually frying my brain cells! I have no idea what half of the stuff means and no-one else to ask. :(

 

Thanks again!

xx J

[Jelly Bean]

Hello Jelly and welcome.

 

Nice name by the way.

 

Ok it is possible your DVD rom drive needs a driver or is broken or has some kind of issue.

 

In safe mode right click on My Computer and scroll and open propertiies/hardware tab/device manager.

 

Is there a yellow symbol located at the DVD rom drive?

 

If yes try a right click on the listed drive and choose update driver.

[Jelly4]

Hi there Jelly Bean!

 

Thanks for the reply. I tried exactly what you posted here... but it says that the drive already has the best software suitable for it to run. :(

 

Any other ideas? Anyone??

 

xx J

[muppet rebecca]

similiar to what jelly bean has said but instead of updating the drives go back to your previous driver settings and see if that helps.

[Jelly Bean]

Also update graphics card driver and install the latest Direct X.