Can't Back Up System State

[Guest Marc]

On a domain controller running Windows Server 2003 Enterprise Edition SP2, I

cannot back up the System System using Microsoft's Backup Utility. After

enabling Shadow Copies on both the C: and E: hard drives, I tried to back up

the System State and got the following error message:

 

Backup Status

Operation: Backup

Active backup destination: File

Media name: "System State Backup 2-13-08j.bkf created 2/19/2008 at 7:22 PM"

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x80042301.

Error returned while creating the volume shadow copy:80042301

Aborting Backup.

The operation did not successfully complete.

 

After reading all the similar VSS-related posts in the this newsgroup, I

tried reinstalling SP2 twice and reinstalling the VSS Shadow Copy Update

(KB940349) several times, and then rebooting after each installation, but the

problem has not been solved. If I type VSSAdmin List Writers at a command

prompt, I get the following error message:

 

U:\>vssadmin list writers

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

© Copyright 2001 Microsoft Corp.

Error: Unexpected failure: Catastrophic failure

 

If I look in the Application Event Log, I get the following error message

under Source:VSS and Event ID: 12289:

 

Volume Shadow Copy Service error: Unexpected error NetGroupGetUsers(). hr =

0x80070005.

 

I also notice that the Volume Shadow Copy service (set to automatic)

sometimes shows up as stopped and I have to start it up again. The Microsoft

Software Shadow Copy Provider service was set to manual after enabling Shadow

Copies, so I changed it to automatic and started it. Likewise, the Com+

System Application service was also showing as manual, so I changed to

automatic and started it. Starting these last two services did not solve or

help the problem.

 

I would appreciate any advice on how to deal with this issue. Ultimately, I

am trying to use Backup Exec 11d to back up the System State and Shadow Copy

Components on two Windows 2003 Enterprise Edition domain controllers. I get

the following error message on both servers when I tried to select them in a

Backup Exec job: "An error was encountered while attempting to browse the

contents of System State/Shadow Copy Components. A failure occurred

initializing the Volume Snapshot Service."

 

Thank you in advance for your help with this problem.

[Guest MrHusy]

RE: Can't Back Up System State

 

Hi Marc

Assuming that you have Exchange

*Open Active Directory Users and Computers snap-in. Locate the Group

that user is a member of (ie, Administrators)

*Select Exchange Tasks, then select Unhide Membership.

*Run REPADMIN /SYNCALL and REPADMIN /REPLICATE

*Make sure there is enough space in Tape

*Also check the following

http://support.microsoft.com/default.aspx?scid=kb;en-us;891957

 

Regards

--

MrHusy

http://www.experts-exchange.com/M_3788926.html

 

 

 

"Marc" wrote:

> On a domain controller running Windows Server 2003 Enterprise Edition SP2, I

> cannot back up the System System using Microsoft's Backup Utility. After

> enabling Shadow Copies on both the C: and E: hard drives, I tried to back up

> the System State and got the following error message:

>

> Backup Status

> Operation: Backup

> Active backup destination: File

> Media name: "System State Backup 2-13-08j.bkf created 2/19/2008 at 7:22 PM"

> Volume shadow copy creation: Attempt 1.

> Error returned while creating the volume shadow copy:0x80042301.

> Error returned while creating the volume shadow copy:80042301

> Aborting Backup.

> The operation did not successfully complete.

>

> After reading all the similar VSS-related posts in the this newsgroup, I

> tried reinstalling SP2 twice and reinstalling the VSS Shadow Copy Update

> (KB940349) several times, and then rebooting after each installation, but the

> problem has not been solved. If I type VSSAdmin List Writers at a command

> prompt, I get the following error message:

>

> U:\>vssadmin list writers

> vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

> © Copyright 2001 Microsoft Corp.

> Error: Unexpected failure: Catastrophic failure

>

> If I look in the Application Event Log, I get the following error message

> under Source:VSS and Event ID: 12289:

>

> Volume Shadow Copy Service error: Unexpected error NetGroupGetUsers(). hr =

> 0x80070005.

>

> I also notice that the Volume Shadow Copy service (set to automatic)

> sometimes shows up as stopped and I have to start it up again. The Microsoft

> Software Shadow Copy Provider service was set to manual after enabling Shadow

> Copies, so I changed it to automatic and started it. Likewise, the Com+

> System Application service was also showing as manual, so I changed to

> automatic and started it. Starting these last two services did not solve or

> help the problem.

>

> I would appreciate any advice on how to deal with this issue. Ultimately, I

> am trying to use Backup Exec 11d to back up the System State and Shadow Copy

> Components on two Windows 2003 Enterprise Edition domain controllers. I get

> the following error message on both servers when I tried to select them in a

> Backup Exec job: "An error was encountered while attempting to browse the

> contents of System State/Shadow Copy Components. A failure occurred

> initializing the Volume Snapshot Service."

>

> Thank you in advance for your help with this problem.

[Guest Marc]

RE: Can't Back Up System State

 

Thanks for responding, MrHusy. However, we are not running Exchange in this

environment. I also tried installing KB891957, but it is said that it is not

necessary to install this update because we are running SP2 on Windows Server

2003. I also installed KB925066, but that did not solve the problem either.

 

Any more suggestions?

 

"MrHusy" wrote:

> Hi Marc

> Assuming that you have Exchange

> *Open Active Directory Users and Computers snap-in. Locate the Group

> that user is a member of (ie, Administrators)

> *Select Exchange Tasks, then select Unhide Membership.

> *Run REPADMIN /SYNCALL and REPADMIN /REPLICATE

> *Make sure there is enough space in Tape

> *Also check the following

> http://support.microsoft.com/default.aspx?scid=kb;en-us;891957

>

> Regards

> --

> MrHusy

> http://www.experts-exchange.com/M_3788926.html

>