Guest Marc Posted February 20, 2008 Posted February 20, 2008 On a domain controller running Windows Server 2003 Enterprise Edition SP2, I cannot back up the System System using Microsoft's Backup Utility. After enabling Shadow Copies on both the C: and E: hard drives, I tried to back up the System State and got the following error message: Backup Status Operation: Backup Active backup destination: File Media name: "System State Backup 2-13-08j.bkf created 2/19/2008 at 7:22 PM" Volume shadow copy creation: Attempt 1. Error returned while creating the volume shadow copy:0x80042301. Error returned while creating the volume shadow copy:80042301 Aborting Backup. The operation did not successfully complete. After reading all the similar VSS-related posts in the this newsgroup, I tried reinstalling SP2 twice and reinstalling the VSS Shadow Copy Update (KB940349) several times, and then rebooting after each installation, but the problem has not been solved. If I type VSSAdmin List Writers at a command prompt, I get the following error message: U:\>vssadmin list writers vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool © Copyright 2001 Microsoft Corp. Error: Unexpected failure: Catastrophic failure If I look in the Application Event Log, I get the following error message under Source:VSS and Event ID: 12289: Volume Shadow Copy Service error: Unexpected error NetGroupGetUsers(). hr = 0x80070005. I also notice that the Volume Shadow Copy service (set to automatic) sometimes shows up as stopped and I have to start it up again. The Microsoft Software Shadow Copy Provider service was set to manual after enabling Shadow Copies, so I changed it to automatic and started it. Likewise, the Com+ System Application service was also showing as manual, so I changed to automatic and started it. Starting these last two services did not solve or help the problem. I would appreciate any advice on how to deal with this issue. Ultimately, I am trying to use Backup Exec 11d to back up the System State and Shadow Copy Components on two Windows 2003 Enterprise Edition domain controllers. I get the following error message on both servers when I tried to select them in a Backup Exec job: "An error was encountered while attempting to browse the contents of System State/Shadow Copy Components. A failure occurred initializing the Volume Snapshot Service." Thank you in advance for your help with this problem.
Guest MrHusy Posted February 20, 2008 Posted February 20, 2008 RE: Can't Back Up System State Hi Marc Assuming that you have Exchange *Open Active Directory Users and Computers snap-in. Locate the Group that user is a member of (ie, Administrators) *Select Exchange Tasks, then select Unhide Membership. *Run REPADMIN /SYNCALL and REPADMIN /REPLICATE *Make sure there is enough space in Tape *Also check the following http://support.microsoft.com/default.aspx?scid=kb;en-us;891957 Regards -- MrHusy http://www.experts-exchange.com/M_3788926.html "Marc" wrote: > On a domain controller running Windows Server 2003 Enterprise Edition SP2, I > cannot back up the System System using Microsoft's Backup Utility. After > enabling Shadow Copies on both the C: and E: hard drives, I tried to back up > the System State and got the following error message: > > Backup Status > Operation: Backup > Active backup destination: File > Media name: "System State Backup 2-13-08j.bkf created 2/19/2008 at 7:22 PM" > Volume shadow copy creation: Attempt 1. > Error returned while creating the volume shadow copy:0x80042301. > Error returned while creating the volume shadow copy:80042301 > Aborting Backup. > The operation did not successfully complete. > > After reading all the similar VSS-related posts in the this newsgroup, I > tried reinstalling SP2 twice and reinstalling the VSS Shadow Copy Update > (KB940349) several times, and then rebooting after each installation, but the > problem has not been solved. If I type VSSAdmin List Writers at a command > prompt, I get the following error message: > > U:\>vssadmin list writers > vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool > © Copyright 2001 Microsoft Corp. > Error: Unexpected failure: Catastrophic failure > > If I look in the Application Event Log, I get the following error message > under Source:VSS and Event ID: 12289: > > Volume Shadow Copy Service error: Unexpected error NetGroupGetUsers(). hr = > 0x80070005. > > I also notice that the Volume Shadow Copy service (set to automatic) > sometimes shows up as stopped and I have to start it up again. The Microsoft > Software Shadow Copy Provider service was set to manual after enabling Shadow > Copies, so I changed it to automatic and started it. Likewise, the Com+ > System Application service was also showing as manual, so I changed to > automatic and started it. Starting these last two services did not solve or > help the problem. > > I would appreciate any advice on how to deal with this issue. Ultimately, I > am trying to use Backup Exec 11d to back up the System State and Shadow Copy > Components on two Windows 2003 Enterprise Edition domain controllers. I get > the following error message on both servers when I tried to select them in a > Backup Exec job: "An error was encountered while attempting to browse the > contents of System State/Shadow Copy Components. A failure occurred > initializing the Volume Snapshot Service." > > Thank you in advance for your help with this problem.
Guest Marc Posted February 20, 2008 Posted February 20, 2008 RE: Can't Back Up System State Thanks for responding, MrHusy. However, we are not running Exchange in this environment. I also tried installing KB891957, but it is said that it is not necessary to install this update because we are running SP2 on Windows Server 2003. I also installed KB925066, but that did not solve the problem either. Any more suggestions? "MrHusy" wrote: > Hi Marc > Assuming that you have Exchange > *Open Active Directory Users and Computers snap-in. Locate the Group > that user is a member of (ie, Administrators) > *Select Exchange Tasks, then select Unhide Membership. > *Run REPADMIN /SYNCALL and REPADMIN /REPLICATE > *Make sure there is enough space in Tape > *Also check the following > http://support.microsoft.com/default.aspx?scid=kb;en-us;891957 > > Regards > -- > MrHusy > http://www.experts-exchange.com/M_3788926.html >
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