Cannot open Help and Support in XP Sevicer Pack 2

[Guest Tony R]

I posted this question before and got one reply which I tried with no

success. If I try to open Help and Support by clicking Start, the hourglass

appears briefly but nothing opens. Task manager says nothing is running. If I

try to open any Help files in Office, an empty window opens top left of the

screen but it is empty. Other apps on the PC which use Help that is not an

html file or a link to the web also give me erros such as they cannot find

the Help file or it must be corrupted or re-install the application. I have

replaced the HelpCtr key in the registry, I have created a new admin level

account in case my account is corrupt and still I can find no solution. None

of the remedies on the MS support newsgroups sem to fit.

Does anyone have a suggestion?

Thx in advance

Tony

[Guest PA Bear [MS MVP]]

Re: Cannot open Help and Support in XP Sevicer Pack 2

 

Restore Help and Support Service (Line 235 Left)

http://www.kellys-korner-xp.com/xp_tweaks.htm

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

Tony R wrote:

> I posted this question before and got one reply which I tried with no

> success. If I try to open Help and Support by clicking Start, the

> hourglass

> appears briefly but nothing opens. Task manager says nothing is running.

> If

> I try to open any Help files in Office, an empty window opens top left of

> the screen but it is empty. Other apps on the PC which use Help that is

> not

> an html file or a link to the web also give me erros such as they cannot

> find the Help file or it must be corrupted or re-install the application.

> I

> have replaced the HelpCtr key in the registry, I have created a new admin

> level account in case my account is corrupt and still I can find no

> solution. None of the remedies on the MS support newsgroups sem to fit.

> Does anyone have a suggestion?

> Thx in advance

> Tony

[Guest Tony R]

Re: Cannot open Help and Support in XP Sevicer Pack 2

 

Thanks for the tip I downloaded your registry patch to the desktop and

successfully imported it to the registry but the bhaviour is exactly the same

except for one change - now if I choose Help and Support from the Start menu,

Windows says it cannot find the file HelpCtr.exe. MS Office apps behave the

same way and so do the other apps that give Help errors !!

Any ideas for another fix?

Tony

 

"PA Bear [MS MVP]" wrote:

> Restore Help and Support Service (Line 235 Left)

> http://www.kellys-korner-xp.com/xp_tweaks.htm

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

> AumHa VSOP & Admin http://aumha.net

> DTS-L http://dts-l.net/

>

> Tony R wrote:

> > I posted this question before and got one reply which I tried with no

> > success. If I try to open Help and Support by clicking Start, the

> > hourglass

> > appears briefly but nothing opens. Task manager says nothing is running.

> > If

> > I try to open any Help files in Office, an empty window opens top left of

> > the screen but it is empty. Other apps on the PC which use Help that is

> > not

> > an html file or a link to the web also give me erros such as they cannot

> > find the Help file or it must be corrupted or re-install the application.

> > I

> > have replaced the HelpCtr key in the registry, I have created a new admin

> > level account in case my account is corrupt and still I can find no

> > solution. None of the remedies on the MS support newsgroups sem to fit.

> > Does anyone have a suggestion?

> > Thx in advance

> > Tony

>

>

[Guest PA Bear [MS MVP]]

Re: Cannot open Help and Support in XP Sevicer Pack 2

 

You cannot open Help and Support Center in Windows XP:

http://support.microsoft.com/kb/888018

http://support.microsoft.com/kb/555472

====================================

Think your Registry needs "cleaning"? Read

http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.

--

~PA Bear

 

 

Tony R wrote:

> Thanks for the tip I downloaded your registry patch to the desktop and

> successfully imported it to the registry but the bhaviour is exactly the

> same except for one change - now if I choose Help and Support from the

> Start menu, Windows says it cannot find the file HelpCtr.exe. MS Office

> apps behave the same way and so do the other apps that give Help errors !!

> Any ideas for another fix?

> Tony

>

> "PA Bear [MS MVP]" wrote:

>

>> Restore Help and Support Service (Line 235 Left)

>> http://www.kellys-korner-xp.com/xp_tweaks.htm

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

>> AumHa VSOP & Admin http://aumha.net

>> DTS-L http://dts-l.net/

>>

>> Tony R wrote:

>>> I posted this question before and got one reply which I tried with no

>>> success. If I try to open Help and Support by clicking Start, the

>>> hourglass

>>> appears briefly but nothing opens. Task manager says nothing is running.

>>> If

>>> I try to open any Help files in Office, an empty window opens top left

>>> of

>>> the screen but it is empty. Other apps on the PC which use Help that is

>>> not

>>> an html file or a link to the web also give me erros such as they cannot

>>> find the Help file or it must be corrupted or re-install the

>>> application.

>>> I

>>> have replaced the HelpCtr key in the registry, I have created a new

>>> admin

>>> level account in case my account is corrupt and still I can find no

>>> solution. None of the remedies on the MS support newsgroups sem to fit.

>>> Does anyone have a suggestion?

>>> Thx in advance

>>> Tony

[Guest ALVARO DE CASTRO VASCONCELLOS]

Re: Cannot open Help and Support in XP Sevicer Pack 2

 

yes. open internet explorer and use the site microsoft update. Make the

validity of your system. Make download the microsoft update soft. with this

program you can do the update, support, help, etc,etc.... you don`t

download, no problem. if you need to open this site. have many way to run.

attention it`s necessary your windows has been genuine.

 

"Tony R" <TonyR@discussions.microsoft.com> escreveu na notícia da

mensagem:9A98BADD-8AEF-4CD3-BACB-F52C2413FCBD@microsoft.com...

> I posted this question before and got one reply which I tried with no

> success. If I try to open Help and Support by clicking Start, the

> hourglass

> appears briefly but nothing opens. Task manager says nothing is running.

> If I

> try to open any Help files in Office, an empty window opens top left of

> the

> screen but it is empty. Other apps on the PC which use Help that is not an

> html file or a link to the web also give me erros such as they cannot find

> the Help file or it must be corrupted or re-install the application. I

> have

> replaced the HelpCtr key in the registry, I have created a new admin level

> account in case my account is corrupt and still I can find no solution.

> None

> of the remedies on the MS support newsgroups sem to fit.

> Does anyone have a suggestion?

> Thx in advance

> Tony