2 copies of XP on a hard drive how do i remove

[pc plodder]

Hi guys

 

A friend of mine who has had problems with her P.C before and has come on to the forums to post has had her bank login details hacked again and we don't know how.

 

We ran every scan today (malwarebytes, superantispyware,eset as well as a panda online scan. All came back showing the P.C was clean.

 

The bank fraud dept have now taken over the case as the "hacker" tried to transfer the entire amount in her account to another named account at another bank.

 

Now my question

 

I have found that she has 2 copies of windows XP on her hard drive. The one she operates with at present and anopther which she had problems with booting the p.c and numerous other perminant glitches. A P.C "tech" came to her home and solved the problem, however it looks to me as though he just stuck another copy of XP on and didn't reformat the disc or whatever. She now has Windows and Windows0 on her p.c and i wondered if there was an infection in there that would "jump" across and then hide itself back in the unused copy of XP.

 

Is it possible to remove the old copy of XP without much trouble or is it a major job. When we start the machine we get a 3 second delay so we can open the other one if needed. I don't think this is partitioned on the drive as when i defrag it everything bunches up together.

 

The only other problem which is minor is that it won't restart when asked to do so but shuts down and has to be restarted so i don't know if that's a symptom of something.

 

Hope i've posted this on the right forum, your thoughts on this would be appreciated

 

Regards

Steve

[KenB]

Hi,

 

has had her bank login details hacked again

I would suggest that this is a bigger problem than the two operating systems on the one drive.

 

I suggest that your friend does not use her computer for internet banking until she gets a clean bill of health from the security guys here.

 

She must take all bank and finance details off the hard drive.

Transfer them to a memory stick if necessary but get them off the hard disk.

 

She should change login details.

Change password and change login name.

 

Transfer any cash to a different account - if this account must stay open leave only the basic amount of cash in it.

 

Post this problem in the "Malware Removal" forum and get the system checked over.

 

Your friend can manage for the time being with 2 versions of XP on the system but she must get her system checked over and make sure that her account details are secure.

 

Good luck.

[Jelly Bean]

It appears the Tech has installed XP on a smaller free space partition.This partition maybe so small that when you try to logon to XP the computer crashes.

 

Not a very good PC Tech came to her house then.

 

Now I will ask does she have the operating install disk?

 

If she has the operating install disk I would pop it into the computer and format but during format I would delete both partitions and then format the one main larger partition.

 

This will then give her a good clean operating system.