Bluetooth mouse no longer pairing

February 21, 2008

I purchased a new Bluetooth mouse for use w/ my laptop. It was working

initially. However, since updating the Bluetooth stack in order to use my

Bluetooth headset, I have been unable to re-pair the mouse w/ my laptop. I do

not believe that the problem is w/ the software; the headset works as

expected, and I was able to verify that a different (borrowed) mouse paired

w/ no problems. I am unable to use System Restore to return to my previous

configuration, as company policy mandates that this feature be disabled on

all systems.

When trying to pair the mouse, the system is able to recognize the mouse and

will prompt for the passkey (PIN). However, after entering the passkey

supplied, I receive the error message: ‘Detection of service failed’.

I am wondering if the mouse is possibly still paired to the previous

Bluetooth stack, and will not release that pairing. I have looked for some

sort of reset button, but have been unable to locate one. I have tried taking

out the batteries to force a reset.

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Dell Latitude D620 w/

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Microsoft Windows XP Professional (Version 2002) SP2

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Microsoft Bluetooth Notebook Mouse 5000

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Bluetooth Stack for Windows by Toshiba

Version v4.00.22 (D)

Bluetooth Specification

Version 2.0, 1.2, 1.1

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