I/O Device Error

[Guest dsl22]

I have a Toshiba L-35, and when I try and download HP software I get an error

message "The request cannot be performed becuase of an I/O device error". I

can download any other companies software beside HP. There is a Microsoft

article 891894 that describes the problem, but the solution does not solve my

problem. Toshiba says it is a Windows software problem. Any help or

suggestions?

 

Thanks in advance

[Guest R. McCarty]

Re: I/O Device Error

 

Using Internet Explorer to reach the download URL ? or are you

using some form of built-in HP download utility ? Does the page

require you download any Active-X components or present any

information bar prompts. The message you list is more a hardware

type error and isn't normally associated with a download failure.

 

To eliminate Browser issues, I would maybe download an alternate

browser to test with. Personally I use Opera 9.26, available here:

http://www.opera.com/

 

"dsl22" <dsl22@discussions.microsoft.com> wrote in message

news:83725442-59CE-4AD1-BCEF-CDD2E38BA729@microsoft.com...

>I have a Toshiba L-35, and when I try and download HP software I get an

>error

> message "The request cannot be performed becuase of an I/O device error".

> I

> can download any other companies software beside HP. There is a Microsoft

> article 891894 that describes the problem, but the solution does not solve

> my

> problem. Toshiba says it is a Windows software problem. Any help or

> suggestions?

>

> Thanks in advance

[Guest dsl22]

Re: I/O Device Error

 

Thank you for your reply, I should have been more specific, I think I can go

on -line and download the software for the digital camera and avoid the

problem, but I was hoping to see if I can find a fix tot he issue. The down

load problem (and success) comes when reading a CD software download.

 

Thanks again

 

"R. McCarty" wrote:

> Using Internet Explorer to reach the download URL ? or are you

> using some form of built-in HP download utility ? Does the page

> require you download any Active-X components or present any

> information bar prompts. The message you list is more a hardware

> type error and isn't normally associated with a download failure.

>

> To eliminate Browser issues, I would maybe download an alternate

> browser to test with. Personally I use Opera 9.26, available here:

> http://www.opera.com/

>

> "dsl22" <dsl22@discussions.microsoft.com> wrote in message

> news:83725442-59CE-4AD1-BCEF-CDD2E38BA729@microsoft.com...

> >I have a Toshiba L-35, and when I try and download HP software I get an

> >error

> > message "The request cannot be performed becuase of an I/O device error".

> > I

> > can download any other companies software beside HP. There is a Microsoft

> > article 891894 that describes the problem, but the solution does not solve

> > my

> > problem. Toshiba says it is a Windows software problem. Any help or

> > suggestions?

> >

> > Thanks in advance

>

>

>

[Guest Bob I]

Re: I/O Device Error

 

What "HP" software are you trying to load? Printer drivers, or some

"laptop" utility?

 

dsl22 wrote:

> I have a Toshiba L-35, and when I try and download HP software I get an error

> message "The request cannot be performed becuase of an I/O device error". I

> can download any other companies software beside HP. There is a Microsoft

> article 891894 that describes the problem, but the solution does not solve my

> problem. Toshiba says it is a Windows software problem. Any help or

> suggestions?

>

> Thanks in advance

[Guest dsl22]

Re: I/O Device Error

 

Thanks, I have tried several, the original one was a new camera, and then I

tried and HP software that I had for a printer, both delivered the error

code. When I tried loading software for a Fuji camera, and then a cannon

printer, no problem.

 

"Bob I" wrote:

> What "HP" software are you trying to load? Printer drivers, or some

> "laptop" utility?

>

> dsl22 wrote:

>

> > I have a Toshiba L-35, and when I try and download HP software I get an error

> > message "The request cannot be performed becuase of an I/O device error". I

> > can download any other companies software beside HP. There is a Microsoft

> > article 891894 that describes the problem, but the solution does not solve my

> > problem. Toshiba says it is a Windows software problem. Any help or

> > suggestions?

> >

> > Thanks in advance

>

>

[Guest Bob I]

Re: I/O Device Error

 

I'm puzzled, are you saying that you have a HP printer and when you

install the drivers for it then you get an error about the printer? Also

"download" is a term meaning "to get a file from a server" (or the

internet) while "loading" may mean "installing" a software program or

driver.

 

dsl22 wrote:

> Thanks, I have tried several, the original one was a new camera, and then I

> tried and HP software that I had for a printer, both delivered the error

> code. When I tried loading software for a Fuji camera, and then a cannon

> printer, no problem.

>

> "Bob I" wrote:

>

>

>>What "HP" software are you trying to load? Printer drivers, or some

>>"laptop" utility?

>>

>>dsl22 wrote:

>>

>>

>>>I have a Toshiba L-35, and when I try and download HP software I get an error

>>>message "The request cannot be performed becuase of an I/O device error". I

>>>can download any other companies software beside HP. There is a Microsoft

>>>article 891894 that describes the problem, but the solution does not solve my

>>>problem. Toshiba says it is a Windows software problem. Any help or

>>>suggestions?

>>>

>>>Thanks in advance

>>

>>

[Guest dsl22]

Re: I/O Device Error

 

Sorry, I have not used these boards very often, and trying to keep my

messages short, but obviously not very clear. Actualy have a cannon printer,

and that is what is installed. When trouble shooting the problem, after I

could not get the drive to read the HP software for the camera, I tried the

same disk on another computer it read the disk fine. Then I tried 2 other

different pieces of software on CD on the Toshiba they read fine, but still

could not read the original HP software. Just out of curiosity I tried some

HP printer software that I had for an old printer and it would not read that

either. I called Toshiba, they said it was a Windows problems and gave me the

article 891894, which describes the problem, but when I applied it, it did

not fix it. I should be using the word installed in all cases, sorry for the

confusion.

 

Thanks for your help.

 

"Bob I" wrote:

> I'm puzzled, are you saying that you have a HP printer and when you

> install the drivers for it then you get an error about the printer? Also

> "download" is a term meaning "to get a file from a server" (or the

> internet) while "loading" may mean "installing" a software program or

> driver.

>

> dsl22 wrote:

>

> > Thanks, I have tried several, the original one was a new camera, and then I

> > tried and HP software that I had for a printer, both delivered the error

> > code. When I tried loading software for a Fuji camera, and then a cannon

> > printer, no problem.

> >

> > "Bob I" wrote:

> >

> >

> >>What "HP" software are you trying to load? Printer drivers, or some

> >>"laptop" utility?

> >>

> >>dsl22 wrote:

> >>

> >>

> >>>I have a Toshiba L-35, and when I try and download HP software I get an error

> >>>message "The request cannot be performed becuase of an I/O device error". I

> >>>can download any other companies software beside HP. There is a Microsoft

> >>>article 891894 that describes the problem, but the solution does not solve my

> >>>problem. Toshiba says it is a Windows software problem. Any help or

> >>>suggestions?

> >>>

> >>>Thanks in advance

> >>

> >>

>

>

[Guest HeyBub]

Re: I/O Device Error

 

dsl22 wrote:

> Thank you for your reply, I should have been more specific, I think I

> can go on -line and download the software for the digital camera and

> avoid the problem, but I was hoping to see if I can find a fix tot he

> issue. The down load problem (and success) comes when reading a CD

> software download.

>

 

Before you put HP camera software on your computer, check with others and

research the issue. There are cases where HP software breaks the system big

time.

[Guest Bob I]

Re: I/O Device Error

 

What you say it that the "CD" that you have for the HP product doesn't

work on this computer, but it does work on other computers? But other

CDs work fine on this PC, it is ONLY the HP CD's that don't work? That

doesn't really make sense, unless there is a minor problem with BOTH the

CD drive AND the CD disc. Can you copy the CD in question to a Folder on

"C" and install from there?

 

dsl22 wrote:

> Sorry, I have not used these boards very often, and trying to keep my

> messages short, but obviously not very clear. Actualy have a cannon printer,

> and that is what is installed. When trouble shooting the problem, after I

> could not get the drive to read the HP software for the camera, I tried the

> same disk on another computer it read the disk fine. Then I tried 2 other

> different pieces of software on CD on the Toshiba they read fine, but still

> could not read the original HP software. Just out of curiosity I tried some

> HP printer software that I had for an old printer and it would not read that

> either. I called Toshiba, they said it was a Windows problems and gave me the

> article 891894, which describes the problem, but when I applied it, it did

> not fix it. I should be using the word installed in all cases, sorry for the

> confusion.

>

> Thanks for your help.

>

> "Bob I" wrote:

>

>

>>I'm puzzled, are you saying that you have a HP printer and when you

>>install the drivers for it then you get an error about the printer? Also

>>"download" is a term meaning "to get a file from a server" (or the

>>internet) while "loading" may mean "installing" a software program or

>>driver.

>>

>>dsl22 wrote:

>>

>>

>>>Thanks, I have tried several, the original one was a new camera, and then I

>>>tried and HP software that I had for a printer, both delivered the error

>>>code. When I tried loading software for a Fuji camera, and then a cannon

>>>printer, no problem.

>>>

>>>"Bob I" wrote:

>>>

>>>

>>>

>>>>What "HP" software are you trying to load? Printer drivers, or some

>>>>"laptop" utility?

>>>>

>>>>dsl22 wrote:

>>>>

>>>>

>>>>

>>>>>I have a Toshiba L-35, and when I try and download HP software I get an error

>>>>>message "The request cannot be performed becuase of an I/O device error". I

>>>>>can download any other companies software beside HP. There is a Microsoft

>>>>>article 891894 that describes the problem, but the solution does not solve my

>>>>>problem. Toshiba says it is a Windows software problem. Any help or

>>>>>suggestions?

>>>>>

>>>>>Thanks in advance

>>>>

>>>>

>>

[Guest dsl22]

Re: I/O Device Error

 

Yes, you have it right, I am no computer expert, but it seems really strange

to me, yet Toshiba made it sound like it was not an unheard of problem, while

my unit is out of warrantly they did suggest the Microsoft article 891894 as

fix to the problem althouhg it did not fix mine. I tried what you suggested,

but not sure how I save it to the c drive if the d drive cannot read the

disk? THink I can just go to the hp web site and download the software over

an internet connection, but was holping to sove the situation.

 

Thanks again for your follow up and help.

 

"Bob I" wrote:

> What you say it that the "CD" that you have for the HP product doesn't

> work on this computer, but it does work on other computers? But other

> CDs work fine on this PC, it is ONLY the HP CD's that don't work? That

> doesn't really make sense, unless there is a minor problem with BOTH the

> CD drive AND the CD disc. Can you copy the CD in question to a Folder on

> "C" and install from there?

>

> dsl22 wrote:

>

> > Sorry, I have not used these boards very often, and trying to keep my

> > messages short, but obviously not very clear. Actualy have a cannon printer,

> > and that is what is installed. When trouble shooting the problem, after I

> > could not get the drive to read the HP software for the camera, I tried the

> > same disk on another computer it read the disk fine. Then I tried 2 other

> > different pieces of software on CD on the Toshiba they read fine, but still

> > could not read the original HP software. Just out of curiosity I tried some

> > HP printer software that I had for an old printer and it would not read that

> > either. I called Toshiba, they said it was a Windows problems and gave me the

> > article 891894, which describes the problem, but when I applied it, it did

> > not fix it. I should be using the word installed in all cases, sorry for the

> > confusion.

> >

> > Thanks for your help.

> >

> > "Bob I" wrote:

> >

> >

> >>I'm puzzled, are you saying that you have a HP printer and when you

> >>install the drivers for it then you get an error about the printer? Also

> >>"download" is a term meaning "to get a file from a server" (or the

> >>internet) while "loading" may mean "installing" a software program or

> >>driver.

> >>

> >>dsl22 wrote:

> >>

> >>

> >>>Thanks, I have tried several, the original one was a new camera, and then I

> >>>tried and HP software that I had for a printer, both delivered the error

> >>>code. When I tried loading software for a Fuji camera, and then a cannon

> >>>printer, no problem.

> >>>

> >>>"Bob I" wrote:

> >>>

> >>>

> >>>

> >>>>What "HP" software are you trying to load? Printer drivers, or some

> >>>>"laptop" utility?

> >>>>

> >>>>dsl22 wrote:

> >>>>

> >>>>

> >>>>

> >>>>>I have a Toshiba L-35, and when I try and download HP software I get an error

> >>>>>message "The request cannot be performed becuase of an I/O device error". I

> >>>>>can download any other companies software beside HP. There is a Microsoft

> >>>>>article 891894 that describes the problem, but the solution does not solve my

> >>>>>problem. Toshiba says it is a Windows software problem. Any help or

> >>>>>suggestions?

> >>>>>

> >>>>>Thanks in advance

> >>>>

> >>>>

> >>

>

>

[Guest Bob I]

Re: I/O Device Error

 

If that HP disc is the only one it won't read, then I wonder if the CD

drive is starting to fail. Is the disc scratched a bit? The laser optics

may no longer be able to compensate and that is throwing the read errors.

 

dsl22 wrote:

> Yes, you have it right, I am no computer expert, but it seems really strange

> to me, yet Toshiba made it sound like it was not an unheard of problem, while

> my unit is out of warrantly they did suggest the Microsoft article 891894 as

> fix to the problem althouhg it did not fix mine. I tried what you suggested,

> but not sure how I save it to the c drive if the d drive cannot read the

> disk? THink I can just go to the hp web site and download the software over

> an internet connection, but was holping to sove the situation.

>

> Thanks again for your follow up and help.

>

> "Bob I" wrote:

>

>

>>What you say it that the "CD" that you have for the HP product doesn't

>>work on this computer, but it does work on other computers? But other

>>CDs work fine on this PC, it is ONLY the HP CD's that don't work? That

>>doesn't really make sense, unless there is a minor problem with BOTH the

>>CD drive AND the CD disc. Can you copy the CD in question to a Folder on

>>"C" and install from there?

>>

>>dsl22 wrote:

>>

>>

>>>Sorry, I have not used these boards very often, and trying to keep my

>>>messages short, but obviously not very clear. Actualy have a cannon printer,

>>>and that is what is installed. When trouble shooting the problem, after I

>>>could not get the drive to read the HP software for the camera, I tried the

>>>same disk on another computer it read the disk fine. Then I tried 2 other

>>>different pieces of software on CD on the Toshiba they read fine, but still

>>>could not read the original HP software. Just out of curiosity I tried some

>>>HP printer software that I had for an old printer and it would not read that

>>>either. I called Toshiba, they said it was a Windows problems and gave me the

>>>article 891894, which describes the problem, but when I applied it, it did

>>>not fix it. I should be using the word installed in all cases, sorry for the

>>>confusion.

>>>

>>>Thanks for your help.

>>>

>>>"Bob I" wrote:

>>>

>>>

>>>

>>>>I'm puzzled, are you saying that you have a HP printer and when you

>>>>install the drivers for it then you get an error about the printer? Also

>>>>"download" is a term meaning "to get a file from a server" (or the

>>>>internet) while "loading" may mean "installing" a software program or

>>>>driver.

>>>>

>>>>dsl22 wrote:

>>>>

>>>>

>>>>

>>>>>Thanks, I have tried several, the original one was a new camera, and then I

>>>>>tried and HP software that I had for a printer, both delivered the error

>>>>>code. When I tried loading software for a Fuji camera, and then a cannon

>>>>>printer, no problem.

>>>>>

>>>>>"Bob I" wrote:

>>>>>

>>>>>

>>>>>

>>>>>

>>>>>>What "HP" software are you trying to load? Printer drivers, or some

>>>>>>"laptop" utility?

>>>>>>

>>>>>>dsl22 wrote:

>>>>>>

>>>>>>

>>>>>>

>>>>>>

>>>>>>>I have a Toshiba L-35, and when I try and download HP software I get an error

>>>>>>>message "The request cannot be performed becuase of an I/O device error". I

>>>>>>>can download any other companies software beside HP. There is a Microsoft

>>>>>>>article 891894 that describes the problem, but the solution does not solve my

>>>>>>>problem. Toshiba says it is a Windows software problem. Any help or

>>>>>>>suggestions?

>>>>>>>

>>>>>>>Thanks in advance

>>>>>>

>>>>>>

>>

[Guest dsl22]

Re: I/O Device Error

 

Brand new disk, not scratched, I have tried an hp disk for a printer won't

read that either, both will read on other computers. Maybe the drive is

starting to fail. Thanks again for your help

 

"Bob I" wrote:

> If that HP disc is the only one it won't read, then I wonder if the CD

> drive is starting to fail. Is the disc scratched a bit? The laser optics

> may no longer be able to compensate and that is throwing the read errors.

>

> dsl22 wrote:

>

> > Yes, you have it right, I am no computer expert, but it seems really strange

> > to me, yet Toshiba made it sound like it was not an unheard of problem, while

> > my unit is out of warrantly they did suggest the Microsoft article 891894 as

> > fix to the problem althouhg it did not fix mine. I tried what you suggested,

> > but not sure how I save it to the c drive if the d drive cannot read the

> > disk? THink I can just go to the hp web site and download the software over

> > an internet connection, but was holping to sove the situation.

> >

> > Thanks again for your follow up and help.

> >

> > "Bob I" wrote:

> >

> >

> >>What you say it that the "CD" that you have for the HP product doesn't

> >>work on this computer, but it does work on other computers? But other

> >>CDs work fine on this PC, it is ONLY the HP CD's that don't work? That

> >>doesn't really make sense, unless there is a minor problem with BOTH the

> >>CD drive AND the CD disc. Can you copy the CD in question to a Folder on

> >>"C" and install from there?

> >>

> >>dsl22 wrote:

> >>

> >>

> >>>Sorry, I have not used these boards very often, and trying to keep my

> >>>messages short, but obviously not very clear. Actualy have a cannon printer,

> >>>and that is what is installed. When trouble shooting the problem, after I

> >>>could not get the drive to read the HP software for the camera, I tried the

> >>>same disk on another computer it read the disk fine. Then I tried 2 other

> >>>different pieces of software on CD on the Toshiba they read fine, but still

> >>>could not read the original HP software. Just out of curiosity I tried some

> >>>HP printer software that I had for an old printer and it would not read that

> >>>either. I called Toshiba, they said it was a Windows problems and gave me the

> >>>article 891894, which describes the problem, but when I applied it, it did

> >>>not fix it. I should be using the word installed in all cases, sorry for the

> >>>confusion.

> >>>

> >>>Thanks for your help.

> >>>

> >>>"Bob I" wrote:

> >>>

> >>>

> >>>

> >>>>I'm puzzled, are you saying that you have a HP printer and when you

> >>>>install the drivers for it then you get an error about the printer? Also

> >>>>"download" is a term meaning "to get a file from a server" (or the

> >>>>internet) while "loading" may mean "installing" a software program or

> >>>>driver.

> >>>>

> >>>>dsl22 wrote:

> >>>>

> >>>>

> >>>>

> >>>>>Thanks, I have tried several, the original one was a new camera, and then I

> >>>>>tried and HP software that I had for a printer, both delivered the error

> >>>>>code. When I tried loading software for a Fuji camera, and then a cannon

> >>>>>printer, no problem.

> >>>>>

> >>>>>"Bob I" wrote:

> >>>>>

> >>>>>

> >>>>>

> >>>>>

> >>>>>>What "HP" software are you trying to load? Printer drivers, or some

> >>>>>>"laptop" utility?

> >>>>>>

> >>>>>>dsl22 wrote:

> >>>>>>

> >>>>>>

> >>>>>>

> >>>>>>

> >>>>>>>I have a Toshiba L-35, and when I try and download HP software I get an error

> >>>>>>>message "The request cannot be performed becuase of an I/O device error". I

> >>>>>>>can download any other companies software beside HP. There is a Microsoft

> >>>>>>>article 891894 that describes the problem, but the solution does not solve my

> >>>>>>>problem. Toshiba says it is a Windows software problem. Any help or

> >>>>>>>suggestions?

> >>>>>>>

> >>>>>>>Thanks in advance

> >>>>>>

> >>>>>>

> >>

>

>