Vista Main Screen Log On

[wiggywoos]

Hi

I wonder if anyone is able to help with this problem, my mam has had her laptop for approx 2 years this xmas and has had no problems with it... until the last couple off days. Not sure what has happened but somehow she has put a password onto the main windows screen and doesn't know how she has or what she has set it to. Is there anyway we would be able to find out what this is or at least take it off. We are able to verify ownership if required, as long as someone wouldbe able to help.

 

Many Thanks

x

[Jelly Bean]

The machine may have been hacked or a virus or both.

 

Can mam restart the machine and repeatedly tap F8 and choose safe mode?

 

Can you enter windows that way?

 

What part of Tyneside are you from?

[wiggywoos]

hi,

I have already tried restarting the laptop and done the f8 start in safe mode and last known good configuration but each time it still requires a password which she wouldn't even know how to put on even if she wanted to, so I know for a fact t's not something she has done herself.

 

We live in South Tyneside

 

x

[wiggywoos]

Also as a note, when she puts in an obviously incorrect password, and selects reset password the following pop up message appears.

 

 

This feature requires removable media, such as a floppy disk or usb flash drive. Please insert a floppy disk or connect a usb fash drive, and then try again.

 

We don't understand why this comes up and are at a complete loss.....

 

Any other help avaliable please??

[Dalo Harkin]

Hi,

 

Right your in a bit of a muddle here as you need to be able to access windows in order to create a password reset disk.

when you go to safe mode it should not ask for a password and you know its in safe mode as the background is black and it says safe mode in the four corners of the screen. when in safe mode you need to open control panel and then user accounts then see below

[wiggywoos]

thanks for that, but when I get to the menu screen and select safe mode, all it does is run through what appears to be a list of files and then goes to the password screen again, there is no way for us to get back to thedesktop to open the control panel.

 

There are more than 1 option regarding safe mode when I have pressed f8 which one do you recommend selecting (have already done the safe mode one)

The other options on the advanced boot options are:

Safe mode with networking

safe mode with command prompt

enable boot logging

enable low-resolution video (640x480)

Last known configureation (TRIED ALREADY NO CHANGE)

directory services restore mode

debugging mode

disable automatic restart on system failure

disable driver signature enforcement

 

Start windows normally (TRIED ALREADY NO CHANGE)

 

Thanks for your response, I may not be able to reply this evening as I have no net at home, so it may be tomorrow now.

 

 

 

Many Thanks

[Dalo Harkin]

Safe mode with networking is the 1st choice but if one wont let you in then the other one wont.

And the files it appears to load are for the system PM SENT

[wiggywoos]

Thanks for the help, her partner took it into work and did something to it, he managed to save her pics etc to disk and now has a working laptop again. Thanks again..

[Plastic Nev]

Thanks for the feed back, it looks like he may have re installed the operating system completely to get out of that problem.

Nev.