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Remote Desktop sessions freezing in Windows 2003 Server


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Guest Scott A. Keen
Posted

We have Windows 2003 Server running Terminal Server, plugged into a 24-port

Netgear Gigabit switch. We have about 12 workstations connecting to the

server, all running Windows XP Pro, plugged into the switch and running

Remote Desktop Connection. There are about another 6 workstations connected

to the switch, but they don't log onto the server and run in their own

workgroup.

 

About 4-5 times per day, everyone's Remote Desktop session will freeze for

anywhere from 15 seconds to a few minutes. When the sessions freeze, the

mouse is still movable and the users can still disconnect from the session,

but the server is completely non-responsive. After the freeze has released,

everything continues as normal, no data is lost.

 

Can you suggest what may be causing this problem?

 

Here is the configuration and software on the server:

Dell PowerEdge 840 Server

8 GB RAM

Dual 250 GB drives with SAS5iR RAID 1 controller (mirror), partitioned

Drive partitioned, C: (12 GB) and D: (230 GB)

>> C: partition :

Windows 2003 Server R2

domain controller

Active Directory services

DNS services services

>> D: partition :

Microsoft SQL Server 2005 Express

Microsoft Dynamics Great Plains Accounting

Microsoft Office 2003 Basic (Word, Excel, Outlook)

ChefTec

PrintShop

PrintMaster

User profiles (D:\Profiles\%username%)

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Guest Vera Noest [MVP]
Posted

Re: Remote Desktop sessions freezing in Windows 2003 Server

 

Which SP level is the server on?

 

So this server is DC, DNS, TS, SQLserver, Print and File server?

To be honest, I'm not amazed. Those roles have very different and

conflicting demands.

 

I'd check in the logs to find out what the server is doing at the

time those freezes happen. Can be a scheduled SQL backup, or

anything like that.

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"Scott A. Keen" <scottkeen@gmail.com> wrote on 21 feb 2008 in

microsoft.public.windows.terminal_services:

> We have Windows 2003 Server running Terminal Server, plugged

> into a 24-port Netgear Gigabit switch. We have about 12

> workstations connecting to the server, all running Windows XP

> Pro, plugged into the switch and running Remote Desktop

> Connection. There are about another 6 workstations connected to

> the switch, but they don't log onto the server and run in their

> own workgroup.

>

> About 4-5 times per day, everyone's Remote Desktop session will

> freeze for anywhere from 15 seconds to a few minutes. When the

> sessions freeze, the mouse is still movable and the users can

> still disconnect from the session, but the server is completely

> non-responsive. After the freeze has released, everything

> continues as normal, no data is lost.

>

> Can you suggest what may be causing this problem?

>

> Here is the configuration and software on the server:

> Dell PowerEdge 840 Server

> 8 GB RAM

> Dual 250 GB drives with SAS5iR RAID 1 controller (mirror),

> partitioned Drive partitioned, C: (12 GB) and D: (230 GB)

>>> C: partition :

> Windows 2003 Server R2

> domain controller

> Active Directory services

> DNS services services

>>> D: partition :

> Microsoft SQL Server 2005 Express

> Microsoft Dynamics Great Plains Accounting

> Microsoft Office 2003 Basic (Word, Excel, Outlook)

> ChefTec

> PrintShop

> PrintMaster

> User profiles (D:\Profiles\%username%)


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