Re: XP SP2 installation failed asks to send error report

[Guest PA Bear [MS MVP]]

Re: XP SP2 installation failed asks to send error report

 

Crossposted to WinXP General.

 

Windows XP Service Pack 2 Problem Solver:

http://winhlp.com/WxSP2.htm

 

Installing WinXP SP2

http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2getinstall

 

What to Know Before Downloading/Installing SP2

http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

 

Installing SP2 Step-by-Step

http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto

 

Troubleshooting Your Installation

http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot

 

WinXP SP2 FAQ: What to do after installing SP2

http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed

 

Service Pack (any) Installation Checklist (MVP Jupiter Jones)

http://www3.telus.net/dandemar/spackins.htm

 

WinXP SP2-specific Page (MVP Jupiter Jones)

http://www3.telus.net/dandemar/xpsp2.htm

 

The hard disk space requirements for Windows XP Service Pack 2

http://support.microsoft.com/default.aspx?kbid=837783

 

Application Compatibility Testing and Mitigation Guide for Windows XP

Service Pack 2

http://www.microsoft.com/downloads/details.aspx?FamilyId=9300BECF-2DEE-4772-ADD9-AD0EAF89C4A7

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

 

pagemichael wrote:

> Have a Dell desktop with Windows XP Professional OEM with SP1. I am a

> technician so I am quite familiar with troubleshooting problems with

> installation SP2 but have encountered one I need help with. What happens

> is

> that during the "performing cleanup" stage of the SP2 installation it

> seems

> to hang and then closes out and comes up with the Microsoft Error report

> prompting to send error report. I then have to uninstall SP2. It is the

> same result if installed in normal mode from windows update service, using

> a

> standalone installer in normal mode as well as in safe mode. I am

> familiar

> with managing startup items and have tried disabling security software,

> have

> updated the bios, and updated drivers from dell. I am as well confident

> that there are no threats on the machine! I have ran a quick drive test

> from hitachi which passed as well as a the microsoft memory tester. A

> checkdisk was also ran which found no errors. I also have researched the

> knowledgebase and have applied patch from 885523, & tried steps from

> 885627.

> I have detailed logs from setupapi , as well as logs from svcpack.log

> which

> are too long to post but I will post a link to them in a followup post.

> Any help GREATLY appreciated!!